Wendy is a self-motivated and innovative Operations Manager, offering over 15 years of sales and performance improvement experience. Over the years she has successfully provided regional leadership to a variety of stores, while significantly increasing store revenues, client satisfaction rates, and raising brand awareness. Wendy has a proven track record of establishing process improvements that advance performance levels and drive company objectives. Her exceptional record of multi-unit management and improved customer satisfaction levels in enviable. Despite the fact that Wendy is renowned as an expert-level management strategist, who resurrects faltering divisions and restores profitability, she is still eager for continued professional growth and the opportunity to leverage extensive knowledge and expertise, within the performance-based work culture of a growing organizationHaving accrued several years of operations management experience, she is very comfortable with being the ‘go to’ person for anything related to the smooth running of a business. An excellent communicator with strong aptitude in business and financial management, as well as an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Wendy is capable of always leveraging strong organizational, customer service, interpersonal and communication skills with the ability to independently plan and direct business affairs.AREAS OF SPECIALTY: Operations Management & Improvement, Leadership Customer Service, Strategic Planning, Resource Allocation, Hospitality Management, Client Relations, Sales & Marketing, Business Development, Cross Functional Team Development, Mentoring, Business Management, Recruitment & Training, Inventory Management, Account Management and Exceptional Communications.