Oversee requirements gathering for new SharePoint solutions designed for the U.S. Air Force Civil Engineering Center (AFCEC). Standardize requirements management practices. Collaborate with Project Managers and Technical Leads to understand and confirm customers’ business needs. Develop and validate project deliverables for development. Created the Business Analyst Community of Practice.

Oversaw a 9-person Scrum Team to develop and support the Mobile Store Fulfillment Application (SFA). Guided product strategy and roadmap, managed backlog, and groomed epics/stories in collaboration with Product and UX. Collaborated with clients to understand product needs and demonstrate application features. Partnered with management on resource allocation, dependencies, and scheduling of releases. Led scrum ceremonies (e.g., sprint planning, reviews, retrospectives, and daily stand-up). Trained and mentored new business analysts.

Identified, analyzed, and compiled system and business requirements for high-profile initiatives. Led and facilitated design sessions and sign-off of deliverables with stakeholders (business and I.T.). Created and managed estimates, project plans and deliverables. Created user stories and outlined features for development teams. Mentored and trained new Business Analysts in developing skills in requirements gathering, analysis, facilitation, and project management.• Gathered requirements, created user stories, process flows and project artifacts from a vendor’s Proof of Concept, to serve as the foundation for UPS Marketing’s new AI/ML reporting tool.• Created user stories, process flows and deliverables for a new API Status Dashboard to provide UPS API customers with near real-time, response rate data on select UPS APIs.• For the initial phase of UPS’ Ground Freight business divestiture (redirect customer-facing sites and display disclaimer), facilitated work sessions, managed PMO deliverables and prepared cutover plans for impacted applications.• Developed user stories, business process flows and API documentation for a new PIN-generation process to streamline the onboarding of e-commerce marketplace customers’ accounts onto the UPS billing platform.

Delivered marketable features to support the company’s e-commerce Order Management System (OMS). Partnered with Product Management to confirm product requirements, distill epics, validate use cases, review stories, demonstrate work and manage the backlog. Developed user stories into actionable feature work for technical resources. Managed an 8-person agile team. Created the Community of Practice program for the company’s Business Analyst group.• Delivered a feature to systemically request FedEx express shipment pickups for online orders by adding specific services (Address Validation, Pickup Availability and Pickup Shipment) eliminating calls to FedEx for pickups.• Provided clients with a capability to obtain OMS order, multiple-tenders data originating from POS via a new export that replaced various, individual data extracts for report compilation.• Implemented an extensible solution for clients to leverage a standardized API which allowed them to choose their own third-party carrier.

Led and delivered segments of several enterprise-wide systems initiatives to improve the omni-channel strategy, develop a new supply chain channel, and streamline merchandising, and store systems.• Successfully designed and delivered product return capabilities (in-store and call center) for homedepot.com’s new online order management system (OMS). Created and maintained user stories (200+) from business requirements. Led grooming sessions, planned, and executed UAT activities, performed manual QA test scripts and delivered training and post-implementation support to over 400 associates. Prior to this effort, managed homedepot.com’s third-party online OMS and oversaw the development of new features with the vendor (JDA Software).• Successfully delivered the Online Self-Service Product Return feature within three (3) months allowing customers to initiate return of their online-ordered products directly from the homedepot.com website (returns section).• Created and implemented an EDI feature to automatically refund customers when UPS confirms pickup of their return package. This feature reduced the average customer refund time from 15 to 7 days (50%), cut customer refund inquiry calls by 85% and decreased the age of open RMAs from 16 to 8 days.• Developed requirements, managed project communications (internal/external) and deliverables for a new merchandising system. Created and delivered training to 300+ associates on the new Merchandising platform. Trained external vendors virtually to use the SBA Vendor Collaboration portal.• Created a Change Management & Learning Plan for the Core Retail Transformation initiative depicting training needs by position across the Merchandising organization for over 150 roles (Stakeholder/Organizational Impact Summaries, Audience Analysis, RACI).