Wendy Hidalgo Email & Phone Number

-Establish and maintain relationships with client management.-Have a 1:1 meeting with every team member on a quarterly basis -Accountable for budget project delivery-Facilitate communication across disciplines to create alignment and efficiencies.-Actively participates in the recruitment of teammates-Drives team engagement, development, and retention-Partnership with the Sales department to maintain a financially established the project-Prepare proposals and realize business development plans

Costa Rica

• Manage QA efforts for assigned project.• Coordinate projects between the offices (US/CR)• Elaborate risk assignment for each project.• Assist upper management with allocations.• Elaborate metrics.• Participate and elaborate processes improvement plans.• Coordinate milestones across agencies.• Participate in the recruiting process and make hiring recommendations• Elaborate goals/milestones for the QA department. • Identify new opportunities to allocate resources. • Manage teams across countries.• Track billability hours to keep the budget.

• Created and follow up process.• Perform the daily stand-up meetings, • Meet with the customer to provide progress status• Prioritizing • Define the workflow to manage the tickets and bugs.• Set and adjusted project milestones.

Heredia, Costa Rica

• Management QA members• Planning work to do. • Training new resources• Knowledge transfer to business

Santa Ana

QA Analyst• Testing Frond End and backend websites• QTP (web services)• SQL (scripts )• Finance Software • Test Plan creation and execution

Testing in :-Different Languages-Multiple System (Mac, Windows)-Multiple Browsers-Front End, Back end and emails

International Business/Trade/Commerce

Master'S Degree, Project Management

English As Second Language

Bachelor'S Degree, Computer Science