Wendy Holler Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• Established 8th grade reading level standard and drove FAQ reading level average from 10.74 to 6.21
• Wrote UI text for ZIP finder service, two-factor authentication, IVR flows, password reset, past due notifications, cart and checkout enhancements, estimated shipping display, back in stock notifications, and account.
• Built and edited landing and content pages, site messages, recurring blocks, blog posts, articles, buying guides, and client landing page content in Drupal with HTML and CSS to WCAG 2.0 AA standards
• Conducted, facilitated, and analyzed internal and external UX interviews, card sorts, surveys, and A/B tests to drive user-focused decisions

Atlanta, Georgia, United States

• Set up data visualizations in Domo using Jira and Rally APIs
• Wrote and edited API documentation for RESTful payment gateway services
• Built functional user matrix of web-, mobile-, and desktop versions of payment processing and management product
• Curated Confluence knowledge base for technical content, including schema, software installation, and regression test information

Alpharetta, GA

• Built HTML for ServiceNow knowledge base articles
• Wrote and edited Infrastructure Reference Guides for enterprise-level Windows and UNIX systems

Sandy Springs, GA

• 2-month contract extended to 11 months
• Built and edited SharePoint pages, lists, web parts, and menus for 8 countries and 3 languages
• Wrote and edited online content, including process guides, plan summaries, and microcopy
• Trained groups of 2-4 on SharePoint techniques and web content best practices
• Served as a user experience advisor during content development and review sessions

Greater Atlanta Area

• Performed html and css updates using multiple content management systems
• Wrote and edited text for user interface wireframes and design comps
• Built customer-focused messaging to support application, site, and location updates and outages
• Worked across teams to support web communications for marketing campaigns and product initiatives

Atlanta, GA

• Created, edited, and removed SharePoint pages, documents, images, web parts, and lists for English and French intranet (myApron Canada and monTablier)
• Set up Omniture reports to provide weekly and monthly content updates

Cary, NC

• Wrote and edited website copy, user guides, online surveys, white papers, requirements, custom instructions, blog entries, and peer-reviewed journal articles
• Acted as project manager on contracts ranging from $2,000 to more than $250,000
• Worked with clients and in-house specialists to construct websites, with particular focus on information architecture, site content, navigation, metrics, and interactive capabilities
• Built online courses incorporating video, text, and interactive elements
• Trained coworkers and clients in the use of content and learning management system tools
• Interviewed content specialists and adapted information for the Web and other materials

Morrisville, NC

• Led administration department with two direct reports
• Used Infor's SyteLine to generate billing, accounts receivable, accounts payable, data entry, and monthly and quarterly corporate reports for Morrisville branch

Bronx, NY

• Developed and taught composition classes for 15-35 English students
• Received training- and stipend-supported fellowship for teaching

Atlanta, GA

• Training in pedagogical theory
• Developed and taught composition classes for 15-35 English students
• Fulfilled 10+ hours of annual continuing education
• Served as writing center tutor

Master Of Arts, English

Bachelor Of Arts, English

Bachelor Of Science, Business Administration

Associate Of Science, Web Development