• Served as Project Manager on multiple projects, scheduling staff and managing workload, including hiring and terminating staff, as required by work volume• Functioned as primary process and communication contact for the entire company• Developed operations and process strategies in a vacuum• Managed all contracts, including edits and signing recommendations• Refined business development activities• Interfaced and met with government jurisdictions, meeting legal and code requirements• Evaluated sales funnel providers and made recommendations for creating a lead generation strategy • Created RFP responses and marketing materials and packages• Administered company leads

• Assign and track fuel and store supply credit cards • Assist PNW Region with obtaining credit cards receipts and coding • Administer the travel program and maintain vendor relationships • Make travel arrangements, including air, car, and hotel reservations for field crews, administrative and corporate staff

• Cleaned up six months of Accounts Payable reconciliations • Created and converted work process instructions to a new platform • Executed special projects, and reports on a weekly, and ad hoc basis • Scheduled intermodal and linehaul container pick-ups, transloads, live loads, and drops • Worked with outsourced network contractors, and subcontractors to execute a telecommunications change that required constant, hands-on attention

• Managed major reimbursement project, using temps and internal staff • Projected all-in expenses for reimbursement project and recommended the most cost-effective solution • Resolved manufacturer documentation issues to facilitate payment • Documented processes, and trained staff on their on their use • Entered copious reimbursement data into an AS400-based billing system

• Managed day-to-day office operations • Provided on-site IT support • Supervised and logged network outages • Coordinated repairs with remote Information Technology Operations Center Oversaw the move of an office of 70 people

• Performed all agency financial functions, including Accounts Payable, Receivables, general ledgers, balancing operations, reconciling, payroll, and purchasing• Prepared financial reports for the board, and analysis of individual grant standing, as well as overall funding forecasts for the agency• Tracked all expenditures, evaluate for grant reimbursement eligibility, and match eligibility• Developed agency budgets, and Indirect Cost Plan, in accordance with HUD and other funder regulations.• Maximized reimbursement with an informed application of County requirements, and streamlined billing process for time efficiency• Cut controllable late fees and service charges on Accounts Payable by 70%• Negotiated with an agency partner, subcontractors, and service providers, as the agency moved its office

• Audited Requests for Reimbursement for allowable costs and compliance with requirements • Prepared cost analysis for grants/contracts, following HUD CoC, CHG, ESG, HEN, and SHB 2163 requirements, and monitoring expenditures to ensure they are allowable under the specific grant/contract • Responded to changing grant regulations by searching out the latest rules and becoming familiar with them• Improved upon existing billing template to minimize provider effort and reimbursement processing time• Secured match documentation and prepared fiscal files for the recent Inspector General audit• Bettered inter-departmental communication by pro-actively seeking out subject matter experts• Applied the basic methods and techniques of governmental accounting, using Washington State BARS

• Edited and researched materials for inclusion pre-tenure publishing• Synthesized and enhanced new training materials for existing programs• Applied a document retention program, cataloging and labeling all information• Imposed physical organization of program materials

• Exposed, reported and suggested corrective action for 8% of client files that were out of compliance with an insurance contract • Assessed billing files; identified and billed 6% of unbilled revenue• Recommended and enforced financial controls• Implemented an employee on-boarding process, where none had existed, and in so doing brought new hiring practice in line with the agency’s Administrative Manual • Retooled sliding fee scale program by researching, documenting and adapting best practices• Investigated, sourced materials for and engaged an Emergency Preparedness program• Provided administrative support for a favorable Department of Behavioral Health and Recovery audit

• Tracked multiple budgets and made year end fiscal projections• Synthesized and enhanced new training materials for existing programs• Implemented a document retention program, cataloging and labeling all information• Imposed physical organization of program materials

• Analyzed unit operating practices including recordkeeping systems and forms control. Suggested systems, staffing, budgetary requirements and performance standards to create new systems and/or revise established procedures, while documenting changes, in order to maintain a clear audit trail. • Administered, tracked and reported on budgets ranging in size from $50,000 to $1,000,000• Using GAAP, executed fiscal closeout procedures, including General Ledger and Journal Entries, meeting all deadlines• Responded to cash handling irregularities by initiating an audit through the appropriate department, seeking approval for new written procedures and developing accompanying forms• Provided detailed budget analysis, including building multiple scaled scenarios• Interfaced directly with auditors and furnished documentation for favorable two GAO and one OSHA audit• Organized an office move for 30 staff, including interviewing movers, cataloging assets, developing a labeling scheme, directing work crews and preparing user move packets• Developed a program to progressively coach and discipline a struggling staff member• Responsible for day-to-day office functionality, including full-cycle management of up to four support staff

• Prepared reports, including conclusions and recommendations for solution to administrative problems, based on staff interviews, straw polls and other data sources• Forged effective tracking systems for internal activities and for utilizing metrics, indices and other assessment methodologies to quantify results received, ensuring responsiveness to division initiatives and challenges• Was loaned to both Compliance and Procurement, based on my data aggregation and evaluation skills• Created a database reporting tool to keep COO informed of project status• Contributed extensively to new Associate training process• Coordinated RFPs, proposals and other standard documents • Successfully coached an underperforming staff member• Responsible for day-to-day office functionality, including full-cycle management of up to four support staff

• Secured required contract and financial documents for clients, including the very document intensive King County• Coordinated multiple projects, distributing administrative workload, providing level of effort reports, document control, report production, filing and archiving, all on tight, sometimes competing deadlines• Developed a new administrative support matrix to respond to the changing needs of a consulting company• Known for inspiring excellence from staff, was nominated for and served as a strong member of the Northwest Region Compensation Committee• Mentored disenfranchised staff through transition• Standardized archival system and audited on and off-site records• Crafted space redesigns and multi-phase office moves• Responsible for day-to-day office functionality, including full-cycle management of up to five support staff

• Shaved 7% off the cost of company-wide telecommunications and created the first ever database for tracking and optimizing telecommunications costs.• Provided line-by-line reconciliations of controllable expenses for the Headquarters Allocations budget• Negotiated improved pricing on multiple expenses, secured a discount on a large-scale office build-out• Submitted information for Capital Spending Forecasts and reconciled expenditures by period for inclusion in company financial documents• Summarized fiscal information into graphic and text formats• Planned and executed multiple cubicle reconfigurations and installations• Coordinated all repairs to the facility following protocol • Managed up to four reports, including hiring, performance reviews, performance coaching and terminations

• Supervised up to five staff, including hiring, performance coaching, and terminations. • Consulted with Principal Assistant to the Vice President of Student Services and architectural firm on a move of ten people, and two business units, as part of a restructuring.• Tracked and reported on financial status of eight budgets ranging from $50,000 to $500,000.• Coordinated office services and vendors, including event set-up, clean-up catering and building maintenance.• Integrated preventative maintenance, repairs and updates to telephone, security and office equipment systems with Physical Plant Services, IT team and other areas, communicating large project segments, developments and updates to office, as needed.• Worked in concert with Procurement Services on ordering small furniture and office supplies, and entering orders into purchasing module.• Ensured facility’s compliance with campus safety standards.

• Prioritized and serviced informational requests from four internal layers of management and external sources, such as property managers, lawyers, tenant coordinators and landlords.• Devised and revised new databases and reports.• Administered document (leases, SNDAs, etc.) execution and distribution.• Composed professional correspondence and proofread for sentence structure, spelling, grammar and punctuation for others.• Facilitated weekly Real Estate Meeting.• Restructured filing system for maximum usability.

• Furnished documentation for inter-departmental costing.• Processed requests for checks, using prescribed formats.• Resolved billing discrepancies.• Provided office support, as necessary, including filing and check run preparation.• Researched invoicing, looking for duplicate billings and incorrect pricing.• Coded and entered approximately 400 invoices per week.

• Adapted materials to this newly created corporate position.• Reconciled bank statements.• Audited financial documentation for compliance with corporate policies.• Tracked deposit corrections and reported to my superiors and district managers.• Monitored gift certificate distribution and maintained back stock.• Consistently met deadlines.

• Through careful and dedicated management turned a cafe that was losing money into a profitable location in three months.• Promoted to Cafe Manager only three months after having been promoted to Assistant Cafe Manager.• Successfully conducted individual and group barista trainings, as a Cafe Trainer.• Was promoted to Supervisor and moved to a cafe that was struggling, within four months of hire.• Helped open a new cafe as a Barista.