Wendy Kaiser Email and Phone Number
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As the Program Director at Plant Docs, I lead the strategy, operations, and execution of innovative health programs aimed at improving lives through plant-based nutrition. With a strong background in program management, business planning, and customer experience, my role involves overseeing program operations from start to finish, ensuring impactful outcomes for participants. I also drive strategic decisions that support organizational growth while focusing on delivering accessible health solutions through initiatives like our remote Jumpstart Your Health! program.Previously, I’ve built and led customer success and strategic initiatives at various organizations, including OnRamp, MDAudit, and Virgin Pulse, where I developed teams, programs and processes that accelerated growth and improved customer experiences. I bring a passion for enhancing team performance, optimizing business operations, and delivering solutions that make a meaningful impact on both individuals and organizations.
Plantdocs
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Progam DirectorPlantdocs Jan 2024 - PresentProvidence, Rhode Island, Us
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Strategic AdvisorSimplafyi Sep 2018 - Aug 2024New England, Us -
Strategic ConsultantAdvance Velocity May 2023 - Feb 2024Boston, Ma, Us -
Customer Success CoachCatalyst Software Sep 2022 - Sep 2023New York, New York, UsInvited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. -
Head Of Customer SuccessOnramp May 2022 - Apr 2023Boston, Ma, UsEstablished OnRamp's customer success program, including: - Developed, monitored and achievied key business objectives including OKRs and KPIs- Streamlined customer onboarding, reducing time to value. Sucessfully onboarded 20+ customers (over 50% of OnRamp's ARR). Customers included Anheuser Busch, Movable Ink, Kentik- Developed OnRamp customer health scorecard to inform the business about expansion opportunites and churn risk- Voice of the customer, feedback to product and engineering to inform OnRamp product roadmap -
Head Of Customer SuccessMdaudit Jan 2019 - Jan 2022Wellesley, Ma, UsLed a diverse team including the Customer Success, Implementation, Training & Engagement and Support teams. Provided thought leadership, operational leadership, developed change management strategies, scaled and optimized business processes, and collaborated cross-functionally to provide a world-class customer experience. -
Head Of Client Success And OperationsSimplafyi 2016 - 2018New England, UsCreated the customer success strategy and operational infrastructure required to launch the business. Grew the provider community to 150+ practitioners, acquiring and managing SimplaFYI’s largest account, Babson College.
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Senior Director, Client Success Global MarketVirgin Pulse 2015 - 2016Providence, Ri, UsLed a team of Senior Client Success Managers responsible for managing 15+ of the most complex, strategic global accounts worth over $10M in annual recurring revenue. Provided strategic leadership to the CSM team with a focus on achieving customer service excellence, client satisfaction and renewals and increasing annual recurring revenue. -
Strategic Initiatives ManagerBeacon Health Options 2014 - 2015Boston, Massachusetts, UsDirected enterprise-wide initiatives focused on process improvement. Collaborated across functional areas including finance, compliance, quality and human resources to achieve business goals. Led change management strategies and gained senior leadership support on timelines, scope, budget, resource and critical success factors.Established protocols for tracking, measuring and communicating project progress to stakeholders and executives. -
PrincipalExceptionally Efficient 2010 - 2014Served small to mid-sized companies and entrepreneurs enabling them to become more efficient, productive and profitable by empowering them to spend more time on mission critical, revenue generating activities. Services included business process optimization, project management, time management, recruiting and hiring. -
Owner, Baker, Decorator And Head Of Business DevelopmentCapitvating Cakes 2006 - 2010
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Director, Client OperationsAthenahealth 2000 - 2006Boston, Massachusetts, UsHeld several additional positions over tenure including Senior Project Manager, Director of Provider Enrollment.• Was instrumental in growing and scaling the business from 50 employees to over 800 employees.• Established the Provider Enrollment Department including building a high performing, cohesive team, creating policies, procedures and defining metrics.• Directed the implementation of cloud-based billing and practice management system for 26 new payor markets.
Wendy Kaiser Skills
Wendy Kaiser Education Details
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University Of Rhode Island - College Of BusinessManagement -
Corporate Education GroupProject Management
Frequently Asked Questions about Wendy Kaiser
What company does Wendy Kaiser work for?
Wendy Kaiser works for Plantdocs
What is Wendy Kaiser's role at the current company?
Wendy Kaiser's current role is Program Director | Strategy & Operations Expert | Passionate About Empowering Health & Wellness through Plant-Based Nutrition.
What is Wendy Kaiser's email address?
Wendy Kaiser's email address is wk****@****ent.com
What is Wendy Kaiser's direct phone number?
Wendy Kaiser's direct phone number is +197844*****
What schools did Wendy Kaiser attend?
Wendy Kaiser attended University Of Rhode Island - College Of Business, Corporate Education Group.
What are some of Wendy Kaiser's interests?
Wendy Kaiser has interest in Boating, Kids, Exercise, Investing, Gardening, Outdoors, Electronics, Home Improvement, Shooting, Crafts.
What skills is Wendy Kaiser known for?
Wendy Kaiser has skills like Management Consulting, Leadership, Budgets, Analysis, Business Planning, Business Strategy, Management, Small Business, Strategy, Entrepreneurship, Negotiation, Contract Negotiation.
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