As a Senior Business Systems Analyst for Payroll Software, I led all software enhancement and upgrade projects through Scrum and Agile project management methodologies. Some highlights included:♦ Test Scripts & Management Tools: Authored test scripts and corresponding management tools for all new/existing software projects/upgrades. Increased first time test accuracy/pass rates. Reviewed and improved existing test scripts and test script running processes. ♦ Project Management: Key member and project manager for all software upgrades and new software products. Ensured deliverables were presented to the team on-time or ahead of schedule. ♦ Training & Employee Development: Assessed the team’s leadership and technical skills for proficiency and competency. Honed analysts’ skills through hands-on, real world experiences.

As the Senior Business Analyst for Web Payroll software, I pioneered the development of our first-ever web native payroll processing software system. Some accomplishments included:♦ Motivational Team Leadership: Collaborated with a team of top-talent within the Thomson Reuters team. Assigned work packages and completed deliverables.♦ Web Native Software Applications: Crafted unique web application interfaces for end-users. Overcame several hurdles/obstacles through the use of hands-on, advanced problem solving methodology. Virtually eliminated risk and received positive feedback from testing and end-users. ♦ Process Efficiency Improvements: Directly contributed to the improvement and efficiency of all processes.

As a Business Systems Analyst for Payroll Software, I reviewed changing business plans and validated the need for upgrades in their software systems and projects. Some achievements included:♦ Marketplace Review: Actively reviewed notices from and researched websites of vendors and Federal, State, and Local government entities. Determined the necessary actions that were required to be within 100% compliance of all regulatory statutes. ♦ Software Updates & Enhancements: Gathered requirements for new and updated software packages vital to the organization’s success. Met all deadlines and often exceeded expectations for performance and functionality. ♦ Relationship Management: Acted as the liaison between Thomson Reuters and the National Association of Computerized Tax Processors (NACTP). Forged a strong relationship that kept the company in compliance and good standing with the NACTP and other government regulatory agencies. Collaborated with the core group of 20 specialists throughout the year and during tri-annual meetings. Met with government regulatory agencies and advocated for payroll causes like form filing simplification and compliance

In my first role at Thomson Reuters, I served as the Senior Technical Support Specialist in charge of multiple software programs and applications. Some accomplishments included:♦ Manuals & Training Materials: Thoroughly reviewed and analyzed training material for content accuracy and flow. Updated content as necessary and improved operational efficiency.♦ Subject Matter Expertise: Provided the team with subject matter expertise in all payroll and accounting software products. Improved their knowledge and technical skills, which allowed them to effortlessly navigate the software.♦ Staff Training Programs: Directly engaged employees in a variety of different training programs for software applications. Boosted engagement and participation rates.♦ User Training & Seminars: Traveled the country and facilitated training seminars and classes. Entertained and taught classes as small as three as well as classes/presentations/seminars of up to 60 individuals.

As Manager at Oakland Management, I handled payroll, human resources, accounting, and processed other required compliance documents for the organization. I additionally sourced candidates for open positions and trained them according to the standards and procedures which I developed for the company.