Business Development & Support • conduct market research to explore new business development opportunities with stakeholders.• plan & develop strategies to achieve clients’ expectations and fulfilling company’s objectives.• carry out a range of business support and coordination activities including talents acquisition and human resources duties on daily operation services to few international companies across France, Italy, Thailand, Vietnam and Singapore.• tracking projects and results by providing feedback and report to management.• handle administration, compliances & procurement duties by follow up with stakeholders.• manage and maintain efficient business correspondences to provide professional supports.• optimizing business experiences with building relationship and interaction to improve business relationship.• creating and maintaining updated business documentations and databases.Venture Management• participate & manage the venture for the brands and products to emerge in Singapore market.• tailor and developing strategy to build up the brand.• handling visual content writing, creation and posting on social media platforms.

Currently leading the administrative department to develop, implement, improve and enhance the standard of procedures to better integrate with the requirements, laws, regulations and terms of SkillsFuture Singapore (SSG) and Committee for Private Education (CPE). • Received, read, understand, and adjust procedures according to the up-to-date announcements from related Government agencies in Singapore and related cooperation bodies like Institute of Education (ITE), Workforce Skill Qualification (WSQ) and ITEC International and provide necessary training.• Led ad-hoc project team preparing for inspections and audits from different department in SkillsFuture Singapore (SSG) and achieving good results in return. • Achieved 3 times of 4-year Enhanced Registration Framework (ERF) licensing renewal with Committee for Private Education (CPE) within year 2011 to 2021.• Eliminate documents, data, and filing error by at least 98% with initiate internal check and review regularly.• Monitor and follow-up with student’s grants disbursement status. Process with request and appeal timely to ensure the affected grant is approved accordingly. • Plan, contribute ideas, discuss and implement workable solutions with directors and management team to overcome difficulties and challenges.• Implemented trainers’ quality check with survey questionnaires on teaching and spot-check by principal to ensure the trainer is qualified.• Performed other tasks relating to business needs to eliminate damages and losses.

Responsible in executing and managing the administrative system of the school. My duties are mainly in student registration, documents preparation, filling, managing course schedules, arranging classrooms and trainers’ deployment. Must coordinate administrative department with other departments well to ensure the smooth deliver in documents and information. • Initiate the use of Google Calendar to arrange courses’ schedule, trainers and classrooms to minimize mistakes like cause overlap.• Initiate to provide counselling to staff and student as an extra mile service.

Responsible in general administration duties like customer service, answer phone calls, provide meeting support, prepare teaching and learning materials, tracking and distributing of stationary inventory supply and travel arrangement to directors.• Improved course brochures readable standard by redesigned layout and inserted accurate relevant information.• Set up effective school filling system to sort out different type of documentation. • Manage school email communication platform.

Responsible for office administration duties, front-desk services and assisting managers or directors in ad-hoc tasks. The main duties are dealing with general office administration duties like managing database, processing document, maintaining filling system, answering phone calls, managing meeting rooms’ booking and events calendar, facilities maintenance and stationary purchase. • Initiated office inventory records with excel to track and control monthly usage for better budget control.• Proposed to recycle all reusable printed papers as note pad and file dividers.• Screening incoming calls with more specific questions before transferring to managers or directors directly.• Initiate assistance to staff to ease their document processing time.