WHAT I DO: I help people from all backgrounds (professionals, MUMpreneurs, Retirees, students, etc) achieve what is important to them by providing an opportunity to set up in business for themselves, working from home around current commitments. You decide which days and times.WHO I WORK WITH: I work under the umbrella of a 38-year-old Cash Rich and Debt Free $2.6billion turnover company, who offer worldwide ‘work from home’ opportunities in 150+ countries. WHY IT WORKS: When… Show more WHAT I DO: I help people from all backgrounds (professionals, MUMpreneurs, Retirees, students, etc) achieve what is important to them by providing an opportunity to set up in business for themselves, working from home around current commitments. You decide which days and times.WHO I WORK WITH: I work under the umbrella of a 38-year-old Cash Rich and Debt Free $2.6billion turnover company, who offer worldwide ‘work from home’ opportunities in 150+ countries. WHY IT WORKS: When you decide to work with me you will get ongoing FREE training, a simple duplicatable system to follow and full support to help grow your business to the level you desire while it fits in and around your current commitments.WHAT MAKES ME DIFFERENT: I have over 20 years experience in customer service, training and coaching. HOW IT WORKS: • On initial contact, we will chat briefly about what you would like to change in your circumstances, maybe it would be: – o Making new friendso More travel/holidayso Supplement your pensiono Give up the daily commuteo Earn an extra income each montho Spending more time at home with familyo Clearing their credit card bills/student loans• Then we arrange to either meet face to face, or a Skype call, where I share information with you about my business opportunity.• If it’s not for you that’s okay, we can stay connected to help each other in future.READY TO TALK? Feel free to connect with me here on LinkedIn, drop me a line at wendy@wendycormack.com visit me online at www.wendycormack.com or call me directly at 07946 684 431 Show less

St Andrews Shuttle is a booking service that arranges transfers predominantly running between St Andrews and Edinburgh airport (other destinations are available on request). St Andrews Shuttle is a family run business and was started in November 2008. We believe there's nothing quite like the personal touch of a family run company, which many of returning customers truly appreciate. We started out with a timetable that was aligned to the start and end of St Andrews University term times… Show more St Andrews Shuttle is a booking service that arranges transfers predominantly running between St Andrews and Edinburgh airport (other destinations are available on request). St Andrews Shuttle is a family run business and was started in November 2008. We believe there's nothing quite like the personal touch of a family run company, which many of returning customers truly appreciate. We started out with a timetable that was aligned to the start and end of St Andrews University term times, offering the students a reliable and value for money means of transport between St Andrews and Edinburgh airport. It didn’t take us long to realise that other people outwith the student population had located our website and could benefit from our services, knowledge and expertise, so we now welcome everyone to use our service. We always pick you up from your address in St Andrews – ideal whether it’s very early in the morning or late at night - and not having to get your heavy luggage to the bus stop or train station, especially when the weather is wet and cold! We also provide a meet and greet service at the airport at no extra cost; our driver will wait for you in the arrivals hall at the airport and will have a sign with your name on it. And we monitor flight arrivals – so even if your flight is delayed – we will still be there to meet you! Show less

Promoted to join a new department (Broadband and Telephony Technical Support); Support and develop a predominantly brand new team of advisors to Sky; Effectively coach and develop team; Manage performance related issues using company policies and guidelines; Learn new skills and technology to support customers with technical related queries; Collate trends and issues that could threaten productivity; Ensure team fully understand the new customer email system and respond to queries of a… Show more Promoted to join a new department (Broadband and Telephony Technical Support); Support and develop a predominantly brand new team of advisors to Sky; Effectively coach and develop team; Manage performance related issues using company policies and guidelines; Learn new skills and technology to support customers with technical related queries; Collate trends and issues that could threaten productivity; Ensure team fully understand the new customer email system and respond to queries of a handwritten nature; Support team learning and embedding new skills in other technical related disciplines, financial and general customer service enquires. Show less

Successfully managing a team to achieve & exceed targets (KPIs and SLAs); Identifying training needs and devised appropriate course of action; Ensuring strict compliance with company's policies and statutory obligations; Positively influencing staff to develop themselves and boosting team morale; Completing one-to-one monthly, six monthly & annual performance reviews; Co-ordinating regular team meetings & consistently creating good team spirit; Effectively manage attendance, grievance… Show more Successfully managing a team to achieve & exceed targets (KPIs and SLAs); Identifying training needs and devised appropriate course of action; Ensuring strict compliance with company's policies and statutory obligations; Positively influencing staff to develop themselves and boosting team morale; Completing one-to-one monthly, six monthly & annual performance reviews; Co-ordinating regular team meetings & consistently creating good team spirit; Effectively manage attendance, grievance, capability and disciplinary issues; Successfully handling all escalated calls raised by customers; Established training & appraisal programmes for the induction of new staff; Building solid working relationships with colleagues in other departments Show less

Responsible for reacting to real-time call volumes; Co-ordinating staff to help maintain Grade of Service across contact centres; Ensuring teams adhere to pre-scheduled off the telephone time; Deliver accurate communications face-to-face, by email and telephone; Identifying & communicating trends & issues which could threaten productivity

Responsible for exceeding customer expectations in line with Service Levels; Promoted to lead a team of highly motivated customer service operatives; Worked with colleagues from other teams to ensure a coordinated approach; Successfully provided ongoing training, support and people development

Appointed to monitor calls and assess general quality performance; Utilised computer systems to produce management reports; Successfully developed excellent organisational & time management skills

Responsible for handling specific calls for 3rd party business departments; Successfully appointed to permanent position after impressing as a Temp; Ensured delivery of effective customer service & support performance

Appointed to provide temporary support in a customer service team; Responsible for handling customer’s financial & technical enquiries

Help to co-ordinate the workforce; Order and check materials in advance; Adhere to the planned building scheduled; Meet with the building control officer; Work in conjunction with NHBC; Ensure Health & Safety is adhered to at all times; Complete basic administration work; Attend the weekly site meeting and take minutes; Place requests and orders for machinery requirements;

Draw kitchen & bathroom layouts and technical details for specification purposes; Draw and colour up elevation drawings for presentations and planning applications; Check specification information complies with building regulations; Make copies of drawings for planning and build control applications and log/hand deliver with the local council; Deliver drawings to onsite factory manager for timber kits; Work with setting out engineer; Collect samples from sub contractors, i.e. Kitchen worktops… Show more Draw kitchen & bathroom layouts and technical details for specification purposes; Draw and colour up elevation drawings for presentations and planning applications; Check specification information complies with building regulations; Make copies of drawings for planning and build control applications and log/hand deliver with the local council; Deliver drawings to onsite factory manager for timber kits; Work with setting out engineer; Collect samples from sub contractors, i.e. Kitchen worktops, tiling, etc; Attend weekly progress meetings & site meetings to view progress of developments Show less