Wendy Cormack Email & Phone Number

Rosyth, GB

United Kingdom

• WHAT I DO: I help people from all backgrounds (professionals, MUMpreneurs, Retirees, students, etc) achieve what is important to them by providing an opportunity to set up in business for themselves, working from home.
• On initial contact, we will chat briefly about what you would like to change in your circumstances, maybe it would be: – o Making new friendso More travel/holidayso Supplement your pensiono Give up the daily commuteo.
• Then we arrange to either meet face to face, or a Skype call, where I share information with you about my business opportunity.
• If it’s not for you that’s okay, we can stay connected to help each other in future.READY TO TALK? Feel free to connect with me here on LinkedIn, drop me a line at wendy@wendycormack.com visit me online at.

Fife

St Andrews Shuttle is a booking service that arranges transfers predominantly running between St Andrews and Edinburgh airport (other destinations are available on request). St Andrews Shuttle is a family run business and was started in November 2008. We believe there's nothing quite like the personal touch of a family run company, which many of returning.

Promoted to join a new department (Broadband and Telephony Technical Support); Support and develop a predominantly brand new team of advisors to Sky; Effectively coach and develop team; Manage performance related issues using company policies and guidelines; Learn new skills and technology to support customers with technical related queries; Collate trends.

Successfully managing a team to achieve & exceed targets (KPIs and SLAs); Identifying training needs and devised appropriate course of action; Ensuring strict compliance with company's policies and statutory obligations; Positively influencing staff to develop themselves and boosting team morale; Completing one-to-one monthly, six monthly & annual.

Responsible for reacting to real-time call volumes; Co-ordinating staff to help maintain Grade of Service across contact centres; Ensuring teams adhere to pre-scheduled off the telephone time; Deliver accurate communications face-to-face, by email and telephone; Identifying & communicating trends & issues which could threaten productivity

Responsible for exceeding customer expectations in line with Service Levels; Promoted to lead a team of highly motivated customer service operatives; Worked with colleagues from other teams to ensure a coordinated approach; Successfully provided ongoing training, support and people development

Appointed to monitor calls and assess general quality performance; Utilised computer systems to produce management reports; Successfully developed excellent organisational & time management skills

Responsible for handling specific calls for 3rd party business departments; Successfully appointed to permanent position after impressing as a Temp; Ensured delivery of effective customer service & support performance

Appointed to provide temporary support in a customer service team; Responsible for handling customer’s financial & technical enquiries

Help to co-ordinate the workforce; Order and check materials in advance; Adhere to the planned building scheduled; Meet with the building control officer; Work in conjunction with NHBC; Ensure Health & Safety is adhered to at all times; Complete basic administration work; Attend the weekly site meeting and take minutes; Place requests and orders for.

Draw kitchen & bathroom layouts and technical details for specification purposes; Draw and colour up elevation drawings for presentations and planning applications; Check specification information complies with building regulations; Make copies of drawings for planning and build control applications and log/hand deliver with the local council; Deliver.