AeroLeads people directory · profile
Wendy Liu Email & Phone Number
Director Customer Journey Design and Journey Insights
at
Allstate
1 work email found
@amerigas.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Customer Journey Design and Journey Insights
Location
Greater Chicago Area, United States, United States
Who is Wendy Liu? Overview
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Quick answer
Wendy Liu is listed as Director Customer Journey Design and Journey Insights at Allstate, based in Greater Chicago Area, United States, United States. AeroLeads shows a work email signal at amerigas.com and a matched LinkedIn profile for Wendy Liu.
Wendy Liu previously worked as Head of Customer Experience and Supply at Avail and Director Customer Journey at Amerigas. Wendy Liu holds Certificate Of Study, Mit Sloan + Csail Artificial Intelligence: Implications For Business Strategy Program from Mit Sloan Executive Education.
Company email context
Email format at Allstate
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{first}.{last}@amerigas.com
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Profile bio
About Wendy Liu
With over 20 years of experience leading customer experience, digital strategy, contact center management, and strategic program management, I am a customer-centric and results-oriented executive specializing in driving transformational change and growth for organizations across various industries. As the Head of Customer Experience at Avail, I own and execute the vision and strategic direction for all support-related activities, including establishing and refining the closed-loop feedback systems and optimizing the customer journey programs.I leverage my expertise in customer success, process improvement, customer relationship management, user experience, and journey design to lead teams that deliver breakthrough customer experiences and sustained value for both B2C and B2B customers. I also empower and inspire my teams and partners to tune into the customer's voice and behavior, and to collaborate and innovate on solutions that create customers for life. I am passionate about servant leadership and have been recognized as a visionary leader for my contributions to the community.
Listed skills include Customer Experience, Telecommunications, Call Centers, Project Management, and 41 others.
Current workplace
Wendy Liu's current company
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11 roles · 23 years
Wendy Liu work experience
A career timeline built from the work history available for this profile.
Head Of Customer Experience And Supply
Current
Avail
Joined the senior leadership team to own and execute the vision and strategic direction for all support-related activities including establishing and refining the closed-loop feedback systems. Customer Experience Operations include all frontline support channels, back-office operations, trust and safety operations, and CRM administration.
Apr 2022 - Present
Director Customer Journey
- Lead the strategy and delivery of B2C and B2B Customer Journey Programs with responsibility for the monitoring, stabilization, and improvements for all journeys with a focus on driving digital adoption
- Optimize customer listening programs for continuous journey insights, including curated customer communities NPS, Customer Effort, and VoC
- Advise AmeriGas leadership and steering committees on journey insights and opportunities to redefine business policies, reimagine product offerings, and influence strategic capital investments that impact business and.
2021 - 2022
~1 yr
Consulting Director
Areas of focus: Customer Experience, Digital Strategy, Contact Center Leadership, Customer Engagement Strategies, User Experience, Journey Design, and Omni-channel Experience Integration.Industries: Utilities, Telecommunications, Healthcare, Subscription Model Service Providers
2020 - 2021
~1 yr
Brand Development, Customer Experience, Journey Design
Customeriqs
Serving as strategic advisor to executive leadership teams, applying CX expertise to help clients develop and implement successful customer engagement models. Project scopes include customer journey map and design, brand development, customer contact strategy and operations, digital strategy and adoption. Client list include WiFi security technology.
2019 - 2021
~2 yrs
Vice President Customer Experience And Executive Care Response Liaison
Led the Greater Chicago Region’s customer experience transformation, responsible for strategy and implementation of high impact customer engagements best practices across 2.5M residential and commercial relationships.
2015 - 2019
~4 yrs
Director Project Management Office- Engineering
Responsible for the successful execution of the Greater Chicago Region’s project portfolio, leading the Project Management Organization team for all engineering, platform, marketing, product, and organizational change initiatives, ensuring alignment across all stakeholders.
2013 - 2015
~2 yrs
Director Customer Experience And Customer Service Strategy
Promoted to lead division-wide effort to align call center operations and implement solutions to deliver consistent quality interactions for Central Division, consisting of over 1800 customer account executives and 300 support team members, and numerous offshore business partners. Division oversight of customer experience programs included Quality.
2010 - 2013
~3 yrs
Quality Assurance Manager
Responsible for leading the contact center quality assurance team with day to day responsibilities for execution of contact center quality assurance programs including quality monitoring and coaching for excellence programs, speech analytics analysis and process improvement recommendations, and voice of the customer programs.
2008 - 2010
~2 yrs
Product Manager-Comcast Digital Voice
Promoted to the product owner, following Comcast Digital Voice product from engineering build to product launch with responsibility for market readiness of sales and customer care contact centers, technical support and provisioning teams, field technicians, and leaders. Served as the single point of contact for voice product enhancements and feature.
2008 - 2009
~1 yr
Engineering Project Manager - Voip Deployment
Selected to program manage the deployment and go to market activities of Comcast Digital Voice product. Responsibility included project management of the installation and provisioning Cisco BTS switches, certifying plant and nodes, and managing product launch timelines.
2003 - 2008
~5 yrs
3 education records
Wendy Liu education
Certificate Of Study, Mit Sloan + Csail Artificial Intelligence: Implications For Business Strategy Program
Mit Sloan Executive Education
Executive Management Program, Executive Leadership Development
University Of Virginia Darden School Of Business
Biology
University Of Illinois Urbana-Champaign
FAQ
Frequently asked questions about Wendy Liu
Quick answers generated from the profile data available on this page.
What company does Wendy Liu work for?
Wendy Liu works for Allstate.
What is Wendy Liu's role at Allstate?
Wendy Liu is listed as Director Customer Journey Design and Journey Insights at Allstate.
What is Wendy Liu's email address?
AeroLeads has found 1 work email signal at @amerigas.com for Wendy Liu at Allstate.
Where is Wendy Liu based?
Wendy Liu is based in Greater Chicago Area, United States, United States while working with Allstate.
What companies has Wendy Liu worked for?
Wendy Liu has worked for Allstate, Avail, Amerigas, Pureintegration, and Customeriqs.
How can I contact Wendy Liu?
You can use AeroLeads to view verified contact signals for Wendy Liu at Allstate, including work email, phone, and LinkedIn data when available.
What schools did Wendy Liu attend?
Wendy Liu holds Certificate Of Study, Mit Sloan + Csail Artificial Intelligence: Implications For Business Strategy Program from Mit Sloan Executive Education.
What skills is Wendy Liu known for?
Wendy Liu is listed with skills including Customer Experience, Telecommunications, Call Centers, Project Management, Customer Satisfaction, Strategy, Voip, and Cross Functional Team Leadership.
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