Wendy L. Jefferson Email & Phone Number

San Diego, CA, US

Remote

Remote

• Responsible for identifying, assessing, and creating standard operating procedures, protocols, and management systems to support best practices across project teams.
• Assessed and created standard procedures, protocols, and management systems to support project readiness and align company best practices.
• Liaison with Operations teams for effective and efficient deployment of tools, processes, resources, and training for seamless hand off between project lifecycle phases.
• Developed, implemented, and continuously improve processes, systems, and tools within the company.
• Assisted project teams with developing departments business operations strategy plans.
• Provided analysis of best fit processes and procedures to maximize safety, quality, project profits, and schedules.

San Diego Metropolitan Area

• Provided project, product, and program management of informational technology (IT) projects. Served as liaison between the business and technical aspects of assigned projects.
• Led and handled multiple projects of varying size and complexity.
• Managed business requirements and scope on a technical level, and coordinate between cross-functional teams to ensure adherence to business requirements and architecture direction.
• Interacted extensively and facilitate discussions with business leaders to define the scope of work.
• Created and maintained a plan using Project Management tools and report weekly progress based on the plan.
• Prepared roadmaps and break the work down into actionable work streams.

Carlsbad, California

• Led and managed the delivery of global strategic technology projects from inception to implementation. Ensure all required results are capable of being achieved against a defined business case within the specified.
• Managed expectations of key stakeholders in relation to changes to scope, confirm the impact that planned and unplanned changes to the project. Coordinated interdependent projects which span across several business.
• Created and maintained a structured professional project team environment where each member understands their role, responsibilities, and encourage them to deliver great results.
• Tracked and reported timelines, budgets, scope, risk, issues, and quality during the entire project lifecycle.
• Highlighted all project risks, issues, audit points, dependencies, milestones, and the progress on regular basis to the project sponsors and steering board, with key escalations highlighted. Provide project updates and.
• Developed and maintained an in depth understanding of current business area, all requirements, and challenges, build strong relationships with key stakeholders in and outside of technology and the business. Responsible.

San Diego, CA

• Provided project leadership and support in item test development for national and state project services programs. Led team of 5-10 throughout various stages of the product lifecycle. Managed large state contract.
• Provided project management support of item development, test development, assessment, and scoring services for state project services program. Participated in extensive enterprise quality review initiatives.
• Performed Quality Reviews on two peer programs: team interviews, review, action items, and recommendations.
• Oversaw financial programmatic components: revenue models (forecasting, profitability, margins, bill rates and utilization with various state programs), P&L, and cost to completion projections. Identified and.

Greater San Diego Area

Performed business process team for project management of high-impact programs and projects within sales operations and support. Transitioned to regional business team supporting scales directors, sales teams, and strategic alliance partners. Orchestrated planning, development and delivery of highly visible programs involving sales and reselling of.

Costa Mesa, California

Provided critical business-sales support for high-end national and strategic accounts. Defined requirements, resolved contract/pricing issues, coordinated solutions, and led responsive technical support. Served as primary business-technical point of contact between client, sales, facilities, and network-support groups in complex pre to post sales process.

Irvine, California

Learned new technology for high priority international and domestic IT and telecommunications projects. Primary lead on local engagement teams of up to 15 technical professionals. Managed 5-10 large scale subprojects simultaneously, delivering $55M in networking, web hosting, collocation, voice, data, managed services, IP, and customer premise equipment.

Costa Mesa, California

Provided sales support for complex technical applications and services sold to high profile corporate accounts. Managed order fulfillment process across cross-functional divisions. Oversaw voice and data inventory management, as well as documentation and reporting.