Wendy L. Jefferson Email & Phone Number

San Diego, Ca, Us

Remote

Remote

Responsible for identifying, assessing, and creating standard operating procedures, protocols, and management systems to support best practices across project teams. • Assessed and created standard procedures, protocols, and management systems to support project readiness and align company best practices.• Liaison with Operations teams for effective and efficient deployment of tools, processes, resources, and training for seamless hand off between project lifecycle phases.• Developed, implemented, and continuously improve processes, systems, and tools within the company.• Assisted project teams with developing departments business operations strategy plans.• Provided analysis of best fit processes and procedures to maximize safety, quality, project profits, and schedules.• Facilitated project operations teams’ completion of project execution plans and all associated processes and tools identified.• Established, tracked, and managed company phase-gate processes and procedures.• Performed reviews of site and office-based audits of project operations processes/procedures, and overall risk management system• Interacted with all levels of management and be able to document existing processes, manage and analyze data, and recommend enhanced business processes.• Used knowledge and understanding of process improvement approaches to train and/or facilitate working sessions regarding business processes.• Provided expertise based on previous experience with training and technical assistance, business process analysis, change management, and other performance improvements.•Improved work processes, enhanced the quality of service and productivity, and communicated opportunities to the operational department leadership.• Proactively build relationships between project controls team, project teams, operational groups, and generally within the company to ensure streamlined and best practice processes created and implemented.

San Diego Metropolitan Area

Provided project, product, and program management of informational technology (IT) projects. Served as liaison between the business and technical aspects of assigned projects.• Led and handled multiple projects of varying size and complexity.• Managed business requirements and scope on a technical level, and coordinate between cross-functional teams to ensure adherence to business requirements and architecture direction.• Interacted extensively and facilitate discussions with business leaders to define the scope of work.• Created and maintained a plan using Project Management tools and report weekly progress based on the plan.• Prepared roadmaps and break the work down into actionable work streams.• Led project meetings, track actionable follow ups, ensure all parties complete action items, and maintain the overall schedule.• Acted as change agent and lead change management efforts.• Mentored the Project Management team to encourage PM best practices.

Carlsbad, California

Led and managed the delivery of global strategic technology projects from inception to implementation. Ensure all required results are capable of being achieved against a defined business case within the specified tolerance of time, cost, quality, scope, and risk. Build and maintain key stakeholder relations and report weekly to sponsors on project deliverables, including the progress against milestones, budget, resources, issues, and risks by taking action to mitigate any threats to the success of the project.• Managed expectations of key stakeholders in relation to changes to scope, confirm the impact that planned and unplanned changes to the project. Coordinated interdependent projects which span across several business areas and departments.• Created and maintained a structured professional project team environment where each member understands their role, responsibilities, and encourage them to deliver great results.• Tracked and reported timelines, budgets, scope, risk, issues, and quality during the entire project lifecycle.• Highlighted all project risks, issues, audit points, dependencies, milestones, and the progress on regular basis to the project sponsors and steering board, with key escalations highlighted. Provide project updates and communication to other forums when required.• Developed and maintained an in depth understanding of current business area, all requirements, and challenges, build strong relationships with key stakeholders in and outside of technology and the business. Responsible for external vendor selection and management associated with the project.• Coordinated, managed, and delivered multi technology projects for multiple attractions at any given time, including E-commerce and ticketing admission systems, commercial point of sales systems, integrated stock systems, platform migrations, and global infrastructure and system upgrades

San Diego, Ca

Provided project leadership and support in item test development for national and state project services programs. Led team of 5-10 throughout various stages of the product lifecycle. Managed large state contract delivering standards focused elementary and high school curriculum.•Provided project management support of item development, test development, assessment, and scoring services for state project services program. Participated in extensive enterprise quality review initiatives. •Performed Quality Reviews on two peer programs: team interviews, review, action items, and recommendations.•Oversaw financial programmatic components: revenue models (forecasting, profitability, margins, bill rates and utilization with various state programs), P&L, and cost to completion projections. Identified and communicated project specific opportunities in business development and additional revenue. Scoped projects, conducted LOE assessments, and participated at forefront of proposal initiatives.

Greater San Diego Area

Performed business process team for project management of high-impact programs and projects within sales operations and support. Transitioned to regional business team supporting scales directors, sales teams, and strategic alliance partners. Orchestrated planning, development and delivery of highly visible programs involving sales and reselling of products and services for strategic alliance partners and business clients. Developed and maintained relationships across multiple program components, and managed processes across business units. Led matrix teams in development and deployment of revenue generating initiatives for growth and retention marketing programs, territory management and wireless customer churn management. Managed tactical support for sales and systems processes, methodology tools, and training.

Costa Mesa, California

Provided critical business-sales support for high-end national and strategic accounts. Defined requirements, resolved contract/pricing issues, coordinated solutions, and led responsive technical support. Served as primary business-technical point of contact between client, sales, facilities, and network-support groups in complex pre to post sales process for managed custom solutions.

Irvine, California

Learned new technology for high priority international and domestic IT and telecommunications projects. Primary lead on local engagement teams of up to 15 technical professionals. Managed 5-10 large scale subprojects simultaneously, delivering $55M in networking, web hosting, collocation, voice, data, managed services, IP, and customer premise equipment projects in the Global Nationals division.

Costa Mesa, California

Provided sales support for complex technical applications and services sold to high profile corporate accounts. Managed order fulfillment process across cross-functional divisions. Oversaw voice and data inventory management, as well as documentation and reporting.