Wendy Luo Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

✔️ Streamlined the SOAR system's UI/UX, spearheading efforts to harmonize design elements, which culminated in a visually unified and consistent product.✔️ Developed and implemented an internal workflow that minimized operational friction and fostered support, empowering the design team to swiftly implement incremental UI/UX improvements.✔️ Enhanced user engagement with cybersecurity incidents, offering improved discoverability, readability, flexibility, usability, and… Show more ✔️ Streamlined the SOAR system's UI/UX, spearheading efforts to harmonize design elements, which culminated in a visually unified and consistent product.✔️ Developed and implemented an internal workflow that minimized operational friction and fostered support, empowering the design team to swiftly implement incremental UI/UX improvements.✔️ Enhanced user engagement with cybersecurity incidents, offering improved discoverability, readability, flexibility, usability, and efficiency, significantly optimizing investigation workflows.✔️ Improved the SOAR system documentation to enrich the user onboarding experience, leading to a substantial decrease in support inquiries. Show less

✔️ Founded and grew a language studio to over 120 students in 8 years, employing a student-focused methodology that tailors learning objectives to individual patterns for learners aged 5-46. The customization of class sizes, ranging from one-on-one to groups of eight, has encouraged students to remain for an average of 4-5 years.✔️ Implemented a personalized relationship-building approach, achieving an 85% conversion rate for new students.✔️ Delivered over 3000 hours of online… Show more ✔️ Founded and grew a language studio to over 120 students in 8 years, employing a student-focused methodology that tailors learning objectives to individual patterns for learners aged 5-46. The customization of class sizes, ranging from one-on-one to groups of eight, has encouraged students to remain for an average of 4-5 years.✔️ Implemented a personalized relationship-building approach, achieving an 85% conversion rate for new students.✔️ Delivered over 3000 hours of online classes since 2015, utilizing various e-learning platforms, gamification, and reward systems to promote student autonomy, resulting in an 80% task completion rate.✔️ Successfully prepared students for a wide range of language proficiency exams and purposes, including K12, KET, PET, FCE, CAE, CPE, TOEFL, IELTS, and more, with approximately 80% of students meeting their personal goals.✔️ Initiated and directed teacher development programs for freelance teachers, fostering a culture of continuous learning and professional growth. Show less

✔️ Collaborated with Product Managers and Senior UX/UI Designers to develop detailed site maps, user flows, stories, storyboards, and information architecture, enhancing project clarity and direction.✔️ Crafted UI/UX designs across multiple platforms, including mobile and responsive web, creating prototypes that emphasize user-centric flows and interactions, leading to a 10%-15% increase in eCommerce campaign conversion rates.✔️ Employed a user-centric design strategy, utilizing… Show more ✔️ Collaborated with Product Managers and Senior UX/UI Designers to develop detailed site maps, user flows, stories, storyboards, and information architecture, enhancing project clarity and direction.✔️ Crafted UI/UX designs across multiple platforms, including mobile and responsive web, creating prototypes that emphasize user-centric flows and interactions, leading to a 10%-15% increase in eCommerce campaign conversion rates.✔️ Employed a user-centric design strategy, utilizing Google Optimize experiments to refine end-to-end user flows, successfully reducing abandonment rates by 40%. Show less

✔️ Enhanced website designs with new functionalities and features, leading testing and improvements that elevated email campaign click-through rates from 45% to 70% within three months.✔️ Set design guidelines, standards, and best practices in alignment with company objectives, ensuring consistent and goal-oriented design approaches.✔️ Designed logos, editorials, packaging, posters, and social media content, and contributed to marketing video production for diverse clients in… Show more ✔️ Enhanced website designs with new functionalities and features, leading testing and improvements that elevated email campaign click-through rates from 45% to 70% within three months.✔️ Set design guidelines, standards, and best practices in alignment with company objectives, ensuring consistent and goal-oriented design approaches.✔️ Designed logos, editorials, packaging, posters, and social media content, and contributed to marketing video production for diverse clients in Asia, achieving a 50% increase in subscribers and a 400% surge in traffic. Show less

✔️ Adopted a client-centric method for engaging parents and young learners (5-14 years old), significantly enhancing lesson interactivity and appeal. This approach propelled class attendance from 70% to over 90%, reflecting a marked increase in student engagement and satisfaction.

Toronto, Ontario, Canada

✔️ Hosted the 'Trendy Zone' video series in Cantonese, Mandarin, and English, and played a key role in editing. This series significantly boosted exposure for small businesses in the Greater Toronto Area, enhancing their presence and customer engagement.

Certificates, User Experience And User Interface Studies

Level 7 Licentiate Diploma, Teaching English To Speakers Of Other Languages

The Diploma is an internationally respected, widely available qualification for experienced teachers of ESOL/EFL. It is regulated.

Level 5 Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor Of Design, Advertising