Wendy Mckethan Email & Phone Number

St. Louis, MO, US

Cortex is a vibrant space serving as an inclusive economic engine for St. Louis. Cortex creates equitable economic impacts by leveraging high-quality facilities, developing programs that build knowledge and networks, and convening strategic partnerships that attract and support emerging and established companies. The Cortex Innovation Community.

St Louis, Missouri, United States

Engagedly’s multi-faceted platform provides unique performance management solutions for businesses of all sizes and in a variety of industries. In my role as Implementation Consultant, I worked with new clients as they onboard and roll-out the Engagedly platform. Each client receives a personalized project plan that includes everything from platform set.

• Transeo is a start-up company based out of Chicago transforming student readiness with a suite of software tools that empower students and support educators.As a Director of Customer Success, I
• Collaborated with colleagues to develop and refine customer training to enable customers withthe tools they needed to begin using products
• Collaborated, trained, and supported customers across the midwest and southern states fromimplementation through product use
• Personalized customer end product based on goals and needs
• Hired and developed onboarding for Customer Success Specialists
• Established protocol and trained Specialists on managing online help bot

• MIND Research Institute is a social impact organization specializing in education and neuroscience research dedicated to ensuring that all students are mathematically equipped to solve the world’s most challenging.
• Liaison between customer success teams and engineering team
• Streamlined, defined, and presented all aspects of the technical process of onboardingcustomers for customer success teams and engineering team
• Diagnosed database errors and consulted with customers to solve errors and expeditetechnical onboarding
• Redesigned customer support articles to facilitate data sharing
• Onboarded and trained Regional Implementation Managers

Greater St. Louis Area

• Lead and advise 425+ new district and school administrators on goal setting and rollout plan for the implementation of MIND Research instructional program (ST Math)
• Orchestrate all aspects of the onboarding and implementation journey between districts, customer success teams, and engineering teams
• Organize and coordinate the account provisioning projects for 150+ customers districts
• Earned a core value award for excellence in project management**
• Discover and share innovative solutions to improve productivity
• Expand standardization across different teams to ensure effective utilization of the customer relationship management program to develop a collaborative relationship with customers

• Delivered initial professional learning for district stakeholders, school administrators, and staff throughout 160+ districts establishing a collaborative customer relationship
• Led continued program support and professional learning for school districts in their continued utilization of ST Math resulting in elevated customer success
• Provided administrators with ongoing analysis of student data to facilitate impactful decisions based on productivity and usage
• Designed and presented at regional symposiums/conferences encouraging the integration and adoption of ST Math for current and potential customers

Greater St. Louis Area

• Blueprint Schools Network operates the Blueprint Math Fellows Program, an in-school tutoring program that provides additional academic support for students. As a site coordinator, I
• Supervised 5+ math interventionists partnered with the St. Louis Public Schools to enhance the education of students struggling in math
• Administered biweekly professional learning, weekly observations and individual feedback to math interventionists
• Liaison between organization leadership and academic stakeholders to meet national program requirements and standards through planning, implementing, and monitoring program progress.
• Designed common core curriculum and lessons for 130+ students

Plano

• Plano ISD serves over 52,000 students in Collin County, Texas. During my time in this district, I
• Taught Science, Honors Math, Grade-Level Math, Math Intervention, Study Skills, and Career and Life Management.
• Had a 97% - 99% passing rate on standardized state exams.
• Taught using problem-centered curriculum that promoted inquiry-based learning. Common Core Standards were embedded in a series of tasks to develop a rich mathematical understanding.
• Completed Gifted and Talented training, AVID training, and CPR certified. Sponsored Cheerleading, Student Council, Yearbook Club, and Announcement Club.