Wendy Decker work email
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Wendy Decker personal email
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With two decades of experience in technical support, I have honed my skills in troubleshooting, problem-solving, and customer service excellence, all while fostering strong relationships with customers and team members. As an effective team leader for 8 years and a manager for the last 2 years, I have proven my ability to mentor, guide, and develop a strong team, achieving outstanding results and fostering a positive work environment.Key competencies:- 20 years of hands-on technical support expertise in hardware, software, and network environments- 8 years of experience leading technical support teams, driving performance and efficiency- 2 years of managerial experience, overseeing a team of 5 members- Strong communication and interpersonal skills, consistently excelling in high-pressure situations- Excellent problem-solving and critical thinking abilities, contributing to swift and effective issue resolution- Commitment to ongoing personal and professional development, staying current with industry trends and best practices- As a dedicated and adaptable professional, I am eager to leverage my extensive technical support experience, leadership skills, and passion for helping others to drive success in my next role. Please feel free to connect with me for professional opportunities or to exchange insights on the ever-evolving world of technical support.
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It Systems ManagerCayusePortland, Or, Us -
It Systems ManagerCayuse Aug 2023 - PresentPortland, Oregon, UsActed as the primary Internal Service Desk point of contact for all internal users and company contractors, efficiently resolving a diverse range of IT issues and maintaining high satisfaction levelsHandled the procurement and management of software licenses and subscriptions, ensuring compliance and cost-effectiveness.Worked to streamline the IT aspects of employee transitions, managing the allocation and retrieval of IT equipment and system access for new hires and departing staff.Oversaw the implementation of Jamf Pro as the primary MDM for Mac computers from start to finish.Successfully trained and currently manage a part-time Tier 1 contractor, enhancing our team's capability and service quality.Effectively utilized Jira Service Desk for ticket management, prioritizing and addressing issues to minimize downtime and enhance productivity.Created and maintained an internal knowledge base, significantly improving the accessibility of information and self-help resources for users. -
It Service Desk LeadThe Greenbrier Companies Jul 2023 - Aug 2023Lake Oswego, Or, Us -
Manager, Desktop SupportRuby Apr 2021 - Jun 2023Portland, Or, UsResponsible for managing and overseeing the day-to-day operations of the Desktop Support Team, including providing technical support to end-users, troubleshooting and resolving technical issues, and managing the deployment and maintenance of desktop hardware and software.Key Responsibilities:- Manage and supervise a team of 5 Desktop Support Specialists- Serve as an escalation point for complex technical issues- Provide technical support to end-users in a timely and efficient manner- Troubleshoot and resolve technical issues related to desktop hardware and software- Manage the deployment and maintenance of desktop hardware and software- Ensure that all desktop support processes and procedures are followed- Identify and implement process improvements to increase efficiency and customer satisfaction- Manage and track inventory of desktop hardware and software- Maintain good working relationships with key vendor partners for ongoing IT related procurement- Develop and maintain documentation related to desktop support processes and procedures- Communicate effectively with other IT teams and departments across the organization- Ensure that all desktop support team members are properly trained and certified -
Desktop Support LeadRuby Oct 2018 - Apr 2021Portland, Or, Us• Halo Service Desk Administrator - Lead and managed the project to move from Solar Winds Web Help Desk to Halo Service Desk for the Desktop Support team with no prior knowledge of the Halo platform. Also transitioned several other non-tech teams including HR, Workforce Management, and Employee Experience into Halo from various platforms to provide a unified service portal experience for end-users• Create and maintain documentation for technical support training - Implemented a technical wiki in SharePoint from the ground up as well as an end-user facing KB in Halo Service Desk• Onboard and offboard users and manage permissions and access to IT resources - Helped implement ADManager Plus to further automate complex processes for onboarding and offboarding users.• Track software license assets
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Senior Desktop Support LeadViewpoint Aug 2015 - Oct 2018Westminster, Colorado, Us• ServiceNow Administrator• Maintain a technical knowledge base on SharePoint and in ServiceNow• Create and maintain documentation for technical support training• Onboard and offboard users and manage permissions and access to IT resources• Purchase new IT equipment and software for all users (laptops, tablets, cellphones, accessories, software, etc)• Manage and reconcile department credit card• Maintain Service Catalog in Service Now. • Apply images to laptops using WDS• Manage corporate cellphone account• Track software license assets -
Escalation SpecialistMwi Veterinary Supply Feb 2002 - Aug 2015Boise, Id, Us• Maintain a technical knowledge base on SharePoint. • SharePoint Administrator• Create and maintain documentation for technical support training.• Serve as liaison between the help desk and I.T. developers when new processes are implemented. • Serve as triage point for I.T. business partners by reviewing and evaluating incoming requests and assigning priority. • Purchase new equipment such as PCs, Laptops, Printers, etc.• Utilize web help desk software to track and report on user issues and projects. • Maintain user accounts on AS400 and Windows Active Directory. • Back up Help Desk as needed. Help Desk Support Specialist• Answer multi-line phone system to handle incoming help-desk calls from a variety of users including sales staff, warehouse personnel, and corporate employees. • Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues.• Ask probing questions and research, analyze and resolve problems. • Monitor and maintain network and AS400 systems. • Generate reports in a timely manner for office use. • Create and maintain documentation for implementing procedures. • Perform monthly system-wide backup and IPL of AS400 system. -
Material HandlerShopko Feb 1998 - Jun 2002Received, sorted and distributed UPS/Fed-Ex shipments and non-conveyable items to forty-seven stores in the Northwest region. Operated power equipment and Warehouse Management System (WMS) computer. Linked warehouse labels to shipping labels and submitted paperwork. Forklift and Power-jack certified.
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Ocean Systems Technician Analyst (Ota3)Us Navy May 1994 - Dec 1997Washington, Dc, UsOcean Systems Technician Analyst (OTA)/Sonar Technician (STG)Assistant to Ocean Systems Coordinator. Received classified message traffic and transmitted messages to the fleet. Composed and presented morning brief to Commanding Officer.Sensor OperatorTracked and analyzed submarine data using sonar equipment. Participated in highly sensitive fleet operations.• Safety Petty Officer reporting directly to Command Safety Officer• Secret clearance• Command Photographer
Wendy Decker Skills
Wendy Decker Education Details
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Boise State UniversityComputer Network Support Technology
Frequently Asked Questions about Wendy Decker
What company does Wendy Decker work for?
Wendy Decker works for Cayuse
What is Wendy Decker's role at the current company?
Wendy Decker's current role is IT Systems Manager.
What is Wendy Decker's email address?
Wendy Decker's email address is wd****@****uby.com
What is Wendy Decker's direct phone number?
Wendy Decker's direct phone number is +197125*****
What schools did Wendy Decker attend?
Wendy Decker attended Boise State University.
What skills is Wendy Decker known for?
Wendy Decker has skills like Technical Support, Customer Service, Troubleshooting, Windows, Windows Server, Sharepoint, Customer Satisfaction, System Administration, Computer Hardware, Windows 7, Analysis, Sql.
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