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Wendy Decker Email & Phone Number
IT Systems Manager
at
Cayuse
1 work email found
@callruby.com
2 phones found area 971
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Wendy Decker? Overview
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Quick answer
Wendy Decker is listed as IT Systems Manager at Cayuse, based in Portland, Oregon, United States. AeroLeads shows a work email signal at callruby.com, phone signal with area code 971, and a matched LinkedIn profile for Wendy Decker.
Wendy Decker previously worked as IT Service Desk Lead at The Greenbrier Companies and Manager, Desktop Support at Ruby. Wendy Decker holds Aas, Computer Network Support Technology from Boise State University.
Company email context
Email format at Cayuse
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{first_initial}{last}@callruby.com
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Profile bio
About Wendy Decker
With two decades of experience in technical support, I have honed my skills in troubleshooting, problem-solving, and customer service excellence, all while fostering strong relationships with customers and team members. As an effective team leader for 8 years and a manager for the last 2 years, I have proven my ability to mentor, guide, and develop a strong team, achieving outstanding results and fostering a positive work environment.Key competencies:- 20 years of hands-on technical support expertise in hardware, software, and network environments- 8 years of experience leading technical support teams, driving performance and efficiency- 2 years of managerial experience, overseeing a team of 5 members- Strong communication and interpersonal skills, consistently excelling in high-pressure situations- Excellent problem-solving and critical thinking abilities, contributing to swift and effective issue resolution- Commitment to ongoing personal and professional development, staying current with industry trends and best practices- As a dedicated and adaptable professional, I am eager to leverage my extensive technical support experience, leadership skills, and passion for helping others to drive success in my next role. Please feel free to connect with me for professional opportunities or to exchange insights on the ever-evolving world of technical support.
Listed skills include Technical Support, Customer Service, Troubleshooting, Windows, and 15 others.
Current workplace
Wendy Decker's current company
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9 roles
Wendy Decker work experience
A career timeline built from the work history available for this profile.
It Systems Manager
CurrentActed as the primary Internal Service Desk point of contact for all internal users and company contractors, efficiently resolving a diverse range of IT issues and maintaining high satisfaction levelsHandled the procurement and management of software licenses and subscriptions, ensuring compliance and cost-effectiveness.Worked to streamline the IT aspects.
Aug 2023 - Present
It Service Desk Lead
Jul 2023 - Aug 2023
Manager, Desktop Support
Responsible for managing and overseeing the day-to-day operations of the Desktop Support Team, including providing technical support to end-users, troubleshooting and resolving technical issues, and managing the deployment and maintenance of desktop hardware and software.Key Responsibilities:- Manage and supervise a team of 5 Desktop Support Specialists.
Apr 2021 - Jun 2023
Desktop Support Lead
- Halo Service Desk Administrator - Lead and managed the project to move from Solar Winds Web Help Desk to Halo Service Desk for the Desktop Support team with no prior knowledge of the Halo platform. Also transitioned.
- Create and maintain documentation for technical support training - Implemented a technical wiki in SharePoint from the ground up as well as an end-user facing KB in Halo Service Desk
- Onboard and offboard users and manage permissions and access to IT resources - Helped implement ADManager Plus to further automate complex processes for onboarding and offboarding users.
- Track software license assets
Oct 2018 - Apr 2021
Senior Desktop Support Lead
- ServiceNow Administrator
- Maintain a technical knowledge base on SharePoint and in ServiceNow
- Create and maintain documentation for technical support training
- Onboard and offboard users and manage permissions and access to IT resources
- Purchase new IT equipment and software for all users (laptops, tablets, cellphones, accessories, software, etc)
- Manage and reconcile department credit card
Aug 2015 - Oct 2018
Escalation Specialist
- Maintain a technical knowledge base on SharePoint.
- SharePoint Administrator
- Create and maintain documentation for technical support training.
- Serve as liaison between the help desk and I.T. developers when new processes are implemented.
- Serve as triage point for I.T. business partners by reviewing and evaluating incoming requests and assigning priority.
- Purchase new equipment such as PCs, Laptops, Printers, etc.
Feb 2002 - Aug 2015
Material Handler
Shopko
Received, sorted and distributed UPS/Fed-Ex shipments and non-conveyable items to forty-seven stores in the Northwest region. Operated power equipment and Warehouse Management System (WMS) computer. Linked warehouse labels to shipping labels and submitted paperwork. Forklift and Power-jack certified.
Feb 1998 - Jun 2002
Ocean Systems Technician Analyst (Ota3)
- Ocean Systems Technician Analyst (OTA)/Sonar Technician (STG)Assistant to Ocean Systems Coordinator. Received classified message traffic and transmitted messages to the fleet. Composed and presented morning brief to.
- Safety Petty Officer reporting directly to Command Safety Officer
- Secret clearance
- Command Photographer
May 1994 - Dec 1997
1 education record
Wendy Decker education
-
Boise State University
FAQ
Frequently asked questions about Wendy Decker
Quick answers generated from the profile data available on this page.
What company does Wendy Decker work for?
Wendy Decker works for Cayuse.
What is Wendy Decker's role at Cayuse?
Wendy Decker is listed as IT Systems Manager at Cayuse.
What is Wendy Decker's email address?
AeroLeads has found 1 work email signal at @callruby.com for Wendy Decker at Cayuse.
What is Wendy Decker's phone number?
AeroLeads has found 2 phone signal(s) with area code 971 for Wendy Decker at Cayuse.
Where is Wendy Decker based?
Wendy Decker is based in Portland, Oregon, United States while working with Cayuse.
What companies has Wendy Decker worked for?
Wendy Decker has worked for Cayuse, The Greenbrier Companies, Ruby, Viewpoint, and Mwi Veterinary Supply.
How can I contact Wendy Decker?
You can use AeroLeads to view verified contact signals for Wendy Decker at Cayuse, including work email, phone, and LinkedIn data when available.
What schools did Wendy Decker attend?
Wendy Decker holds Aas, Computer Network Support Technology from Boise State University.
What skills is Wendy Decker known for?
Wendy Decker is listed with skills including Technical Support, Customer Service, Troubleshooting, Windows, Windows Server, Sharepoint, Customer Satisfaction, and System Administration.
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