Drive sales and marketing analytics within the Revenue Operations team, delivering actionable insights to empower strategic decision-making across leadership. Spearhead initiatives that align analytics with business growth objectives, creating and optimizing dashboards and reporting frameworks that reveal key trends, opportunities, and areas for improvement in sales and marketing performance.Collaborate closely with sales and marketing leaders to refine KPIs, set data-driven targets… Show more Drive sales and marketing analytics within the Revenue Operations team, delivering actionable insights to empower strategic decision-making across leadership. Spearhead initiatives that align analytics with business growth objectives, creating and optimizing dashboards and reporting frameworks that reveal key trends, opportunities, and areas for improvement in sales and marketing performance.Collaborate closely with sales and marketing leaders to refine KPIs, set data-driven targets, and identify high-impact strategies to support revenue growth. Take ownership of analytics projects end-to-end, ensuring that data clarity and accuracy enable proactive decisions and help the organization stay agile in a competitive landscape. Show less

Led Customer Success analytics with cross-functional leadership to design streamlined data processes and performance metrics that empowered the Customer Success team to make proactive decisions. Developed and maintained critical dashboards, ensuring that Customer Success teams could access real-time insights on account health and KPIs, improving their ability to effectively manage their books of business.

Work directly with Global SVP of Customer Success to provide insights on KPIs and help proactively hit our targets. While also providing insightful dashboards through Tableau so CSMs can track their books of business and provide them insights on the health of their accounts.

Work directly with the International CS VP on analyzing the effectiveness of the International CS Team. In-depth analysis of the current performance of teams, and providing suggestions on how to build/improve our international footprint for the company. An additional role of assisting the International CS VP managing projects for the team, and keeping the team informed on all action items progress.

Worked closely with the Customer Support Team's metrics analyzing the Service Levels, Staffing needs, Team Performance, and factors that contribute to the overall health of the Support Team. Included historical analysis and suggestions on how to overcome opportunities when they arise and presenting these findings to leadership on a regular basis.

Traveling Team Lead for Customer Support Department to assist newly opened office locations to ramp new hires and create processes for the onboarded team. Traveled to Portland, OR and Carpinteria, CA for 6 months to help ramp brand new teams for the Support Department.

Provide world-class customer service through phone, email, and online chat support for the Procore Platform. Speaking with not only customers but collaborators as well, to train and troubleshoot the application.