Wendy Hill Email and Phone Number
Wendy Hill work email
- Valid
Wendy Hill personal email
Performance-focused professional with experience leading global contact centers, driving quality assurance initiatives, and enhancing customer satisfaction across multi-channel environments.Committed to effectively collaborating with vendors, customers and management to support company initiatives and achieve business goals. Driven, motivated and passionate about delivering premium customer experiences and fostering collaboration across business units.Strengths and Skills include:• International Vendor Collaboration• Customer Satisfaction Metrics• Quality Assurance & Compliance• Performance Coaching and Team Development• Lead Change Initiatives • Process Improvements• Vendor Management• Performance Coaching and Team Development
Girl Scouts Of Greater Iowa
View- Website:
- girlscoutsiowa.org
- Employees:
- 100
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Girl Scouts Of Greater IowaDes Moines, Ia, Us
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Director Customer ServiceDotdash Meredith May 2022 - PresentNew York, Us -
Associate Director - Customer ServiceDotdash Meredith Dec 2021 - PresentNew York, Us
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Associate Director - Customer ServiceMeredith Corporation Feb 2019 - PresentDes Moines, Ia, Us -
Vice President, Vendor Operations ManagerCiti Oct 2014 - Feb 2019New York, New York, UsManaged vendor client support sites located both domestic and offshore. Maintained monthly results and deliverables, overseeing all aspects of performance management including client experience results, productivity results and timeliness standards. Supported Home Equity Customer Service Operations (HECS) focusing on aligning HECS processes with Mortgage. Transitioned to leading the Latin America bi-lingual vendors supporting retail bank teams of 300+, including management, customer service, escalations and chat. -
Offshore Liaison - Citi MortgageCiti May 2012 - May 2014New York, New York, UsManaged daily relationship and fostered a cohesive partnership between offshore vendor and domestic sites, including monitoring and resolving escalations.
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Project Analyst Ii - Citi MortgageCiti Jan 2006 - May 2012New York, New York, UsSupported and acted as an advocate for over 600 customer service and research representatives for Mortgage Servicing. Served as a liaison between business groups to ensure correct procedures and changes were communicated to servicing staff, including call center and research staff while working in a virtual workstation.
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Unit ManagerCiti Jan 2002 - Jan 2006New York, New York, UsManaged a team of 10-15 customer service representatives to successfully achieve production, sales and quality goals.
Wendy Hill Education Details
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Des Moines Area Community CollegeSales & Management
Frequently Asked Questions about Wendy Hill
What company does Wendy Hill work for?
Wendy Hill works for Girl Scouts Of Greater Iowa
What is Wendy Hill's role at the current company?
Wendy Hill's current role is Customer Experience Leader | Expert in Vendor Management | Advocate for Process Optimization.
What is Wendy Hill's email address?
Wendy Hill's email address is we****@****ith.com
What schools did Wendy Hill attend?
Wendy Hill attended Des Moines Area Community College.
Who are Wendy Hill's colleagues?
Wendy Hill's colleagues are Linda Bisgaard, Kaitlyn Daisy, Alexa L., Sara Schroeder, Dawn Rye, Jessie Phillips, Marilyn Rodine.
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