Wendy Mongelli Email and Phone Number
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Wendy Mongelli is a Customer Billing Analyst at RiverRock Systems at RiverRock Systems. She possess expertise in telecommunications, troubleshooting, customer service, invoicing, switches and 7 more skills. Colleagues describe her as "Wendy is a very sharp, attentive to the needs and environment around her and works very well in high pressure group settings that are common in the Telecom industry. She is a dedicated employee who would be an asset to any group she works for."
Riverrock Systems
View- Website:
- riverrocksystems.com
- Employees:
- 11
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Customer Billing AnalystRiverrock Systems Sep 2009 - Present
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Carrier Access Billing AnalystIntec Telecom Systems Feb 2003 - Jun 2009Responsible for generating monthly invoices in a timely manner while providing excellent customer service to the client.Advised several smaller clients, up to a dozen at one time. Hands on customer service providing the client one point of contact for all questions and issues, which provided me an opportunity to learn the carrier access billing process in depth.Increased efficiency when working on larger accounts. The company was able to decrease the number of analyst… Show more Responsible for generating monthly invoices in a timely manner while providing excellent customer service to the client.Advised several smaller clients, up to a dozen at one time. Hands on customer service providing the client one point of contact for all questions and issues, which provided me an opportunity to learn the carrier access billing process in depth.Increased efficiency when working on larger accounts. The company was able to decrease the number of analyst supporting one client from five people to two people.Achieved a 100% turn around time for billing completions, meeting all billing goals set by executive management. Show less
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Centralized Office Engineering SupportFrontier Communications Jan 2000 - Jan 2002Coordinated switch upgrades with the planning group, field personnel and vendors.Informed key departments in the company such as marketing, database switch translations and the billing groups as work on upgrades neared completion.Created and maintained a feature inventory for 81 DMS10 switches, approximately 150 features per site. Analyzed current and previous vendor contracts, identified features purchased and compiled a feature audit of all sites. Maintained the features list… Show more Coordinated switch upgrades with the planning group, field personnel and vendors.Informed key departments in the company such as marketing, database switch translations and the billing groups as work on upgrades neared completion.Created and maintained a feature inventory for 81 DMS10 switches, approximately 150 features per site. Analyzed current and previous vendor contracts, identified features purchased and compiled a feature audit of all sites. Maintained the features list as sites were upgraded.Notified marketing and billing groups of new features available to the customers as upgrades were completed. Show less -
Network Operations Center AnalystFrontier Communications Jan 1999 - Jan 2000Monitored the long distance network, generated and worked trouble tickets in response to out of service issues. Acted as the transition project manager for the NOC during the conversion of our long distance customers to the MCI WorldCom network. Responsible for the NAMS billing system, which captured billing records from the DCO switch. Main point of contact with the software provider, Carrier Management Systems Inc.Recognized by the Eastern region's Vice-President Todd Wells… Show more Monitored the long distance network, generated and worked trouble tickets in response to out of service issues. Acted as the transition project manager for the NOC during the conversion of our long distance customers to the MCI WorldCom network. Responsible for the NAMS billing system, which captured billing records from the DCO switch. Main point of contact with the software provider, Carrier Management Systems Inc.Recognized by the Eastern region's Vice-President Todd Wells for training provided to our repair group in Sherburne, NY. Served as the team lead for the DMS 10 product responsible for patching and upgrading of 81 DMS10 switches. Show less
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Fraud AssociateFrontier Communications Jan 1998 - Jan 1999Analyzed 1+, toll free, and calling card usage on both the long distance and local networks.Investigated customer usage using various billing systems including CAMS, DPI, FLEX and CIBP.Analyzed calling activity made to and from high risk areas around the world. Set up thresholds in the NAMS and LINKUSA databases to set off alarms and generate reports when usage was abnormally high.Distributed training material on the long distance switching network and the NAMS billing… Show more Analyzed 1+, toll free, and calling card usage on both the long distance and local networks.Investigated customer usage using various billing systems including CAMS, DPI, FLEX and CIBP.Analyzed calling activity made to and from high risk areas around the world. Set up thresholds in the NAMS and LINKUSA databases to set off alarms and generate reports when usage was abnormally high.Distributed training material on the long distance switching network and the NAMS billing system to improve monitoring and control of fraudulent usage. Show less
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Long Distance Provisioning AnalystFrontier Communications Jan 1996 - Jan 1998Provisioned and worked trouble tickets for customers in the DCO and DMS500 switches. Created training material for the transition from New York to Texas in 1997.Managed four wholesale accounts. Ran weekly traffic reports tracking usage and sent files through the BBS system. Worked on several large data entry projects. Accessed the national SMS database to reserve, activate or deactivate toll free numbers. Worked with the NOC to troubleshoot the network.
Wendy Mongelli Skills
Wendy Mongelli Education Details
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State University Of New York College At Oneonta -
Fulton - Montgomery Community CollegeAssociates
Frequently Asked Questions about Wendy Mongelli
What company does Wendy Mongelli work for?
Wendy Mongelli works for Riverrock Systems
What is Wendy Mongelli's role at the current company?
Wendy Mongelli's current role is Customer Billing Analyst at RiverRock Systems.
What is Wendy Mongelli's email address?
Wendy Mongelli's email address is wm****@****ems.com
What is Wendy Mongelli's direct phone number?
Wendy Mongelli's direct phone number is +197245*****
What schools did Wendy Mongelli attend?
Wendy Mongelli attended State University Of New York College At Oneonta, Fulton - Montgomery Community College.
What skills is Wendy Mongelli known for?
Wendy Mongelli has skills like Telecommunications, Troubleshooting, Customer Service, Invoicing, Switches, Ip, Business Analysis, Call Centers, Databases, Computer Network Operations, Analysis, Billing Systems.
Who are Wendy Mongelli's colleagues?
Wendy Mongelli's colleagues are Jennifer Housley, Julie Hay, Anji D, Chiranjeevi Indukuri.
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Wendy Mongelli
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