Wendy Mongelli Email & Phone Number

Responsible for generating monthly invoices in a timely manner while providing excellent customer service to the client.Advised several smaller clients, up to a dozen at one time. Hands on customer service providing the client one point of contact for all questions and issues, which provided me an opportunity to learn the carrier access billing process in depth.Increased efficiency when working on larger accounts. The company was able to decrease the number of analyst… Show more Responsible for generating monthly invoices in a timely manner while providing excellent customer service to the client.Advised several smaller clients, up to a dozen at one time. Hands on customer service providing the client one point of contact for all questions and issues, which provided me an opportunity to learn the carrier access billing process in depth.Increased efficiency when working on larger accounts. The company was able to decrease the number of analyst supporting one client from five people to two people.Achieved a 100% turn around time for billing completions, meeting all billing goals set by executive management. Show less

Coordinated switch upgrades with the planning group, field personnel and vendors.Informed key departments in the company such as marketing, database switch translations and the billing groups as work on upgrades neared completion.Created and maintained a feature inventory for 81 DMS10 switches, approximately 150 features per site. Analyzed current and previous vendor contracts, identified features purchased and compiled a feature audit of all sites. Maintained the features list… Show more Coordinated switch upgrades with the planning group, field personnel and vendors.Informed key departments in the company such as marketing, database switch translations and the billing groups as work on upgrades neared completion.Created and maintained a feature inventory for 81 DMS10 switches, approximately 150 features per site. Analyzed current and previous vendor contracts, identified features purchased and compiled a feature audit of all sites. Maintained the features list as sites were upgraded.Notified marketing and billing groups of new features available to the customers as upgrades were completed. Show less

Monitored the long distance network, generated and worked trouble tickets in response to out of service issues. Acted as the transition project manager for the NOC during the conversion of our long distance customers to the MCI WorldCom network. Responsible for the NAMS billing system, which captured billing records from the DCO switch. Main point of contact with the software provider, Carrier Management Systems Inc.Recognized by the Eastern region's Vice-President Todd Wells… Show more Monitored the long distance network, generated and worked trouble tickets in response to out of service issues. Acted as the transition project manager for the NOC during the conversion of our long distance customers to the MCI WorldCom network. Responsible for the NAMS billing system, which captured billing records from the DCO switch. Main point of contact with the software provider, Carrier Management Systems Inc.Recognized by the Eastern region's Vice-President Todd Wells for training provided to our repair group in Sherburne, NY. Served as the team lead for the DMS 10 product responsible for patching and upgrading of 81 DMS10 switches. Show less

Analyzed 1+, toll free, and calling card usage on both the long distance and local networks.Investigated customer usage using various billing systems including CAMS, DPI, FLEX and CIBP.Analyzed calling activity made to and from high risk areas around the world. Set up thresholds in the NAMS and LINKUSA databases to set off alarms and generate reports when usage was abnormally high.Distributed training material on the long distance switching network and the NAMS billing… Show more Analyzed 1+, toll free, and calling card usage on both the long distance and local networks.Investigated customer usage using various billing systems including CAMS, DPI, FLEX and CIBP.Analyzed calling activity made to and from high risk areas around the world. Set up thresholds in the NAMS and LINKUSA databases to set off alarms and generate reports when usage was abnormally high.Distributed training material on the long distance switching network and the NAMS billing system to improve monitoring and control of fraudulent usage. Show less

Provisioned and worked trouble tickets for customers in the DCO and DMS500 switches. Created training material for the transition from New York to Texas in 1997.Managed four wholesale accounts. Ran weekly traffic reports tracking usage and sent files through the BBS system. Worked on several large data entry projects. Accessed the national SMS database to reserve, activate or deactivate toll free numbers. Worked with the NOC to troubleshoot the network.

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