Wendy Richards Email & Phone Number

London, Ontario, Canada

• Case managed newcomer, refugee and Canadian-born clients, using counselling and coaching skills as well as resources appropriate to their needs; developed Employment Action Plans collaboratively
• Used empathy and effective counselling skills to motivate discouraged or hesitant clients to use new strategies or to consider alternative routes to achieve their goals
• Advocated successfully for clients and colleagues within WIL and with external partners including Ontario Works; assisted… Show more
• Advocated successfully for clients and colleagues within WIL and with external partners including Ontario Works; assisted clients to retain social assistance, obtain funding for training, other items
• Trained and coached colleagues in counselling and reporting processes, Ministry-funded programs, client data management systems, and case-conferenced to solve challenging situations
• Collaborated with other teams and individuals to ensure smoother process for clients, advocate, problem-solve and find ways to work more efficiently towards client and organisational goals

• Experienced Employment Counsellor with Career Development Practitioner credential and 15 years’ experience motivating and supporting immigrant clients to achieve their employment goals
• Demonstrates empathy and genuineness in client interactions to build strong relationships of trust
• Case managed newcomer, refugee and Canadian-born clients, using counselling and coaching skills as well as resources appropriate to their needs; developed Employment Action Plans… Show more
• Case managed newcomer, refugee and Canadian-born clients, using counselling and coaching skills as well as resources appropriate to their needs; developed Employment Action Plans collaboratively
• Strengths in client advocacy, career exploration, labour market research, resume development and application targeting, interview preparation, and recommending appropriate resources and referrals
• Specialist expertise in Second Career, JCP, academics transitioning to industry, with track record of successful outcomes for clients as well as client satisfaction

* Facilitated Common Assessment Process training to new career development practitioners* Facilitated training on Labour Market Information: A Common Approach* Designed and developed curriculum for new sessions and developed new materials for existing workshops* Co-Chair of Employment Sector Council Training Committee

* Planned professional development activities for London area OACDP

University professor in Industrial Relations and HRMDirector of BA in HRMTeaching, research, administration and management, liaising with others, providing advice and guidance to students, mentoring junior colleagues, supervising others

* Researched towards a PhD on gender discrimination in the labour market* Prepared and taught seminars and lectures

* Designed an introductory course on industrial relations* Prepared and delivered lectures to mature students who were practitioners in the field (managers and union representatives)* Set and marked assignments and provided feedback

Summer work while a student; reception, typing, general administration, accountancy troubleshooting

Phd, Industrial Relations

Certificate, Indigenous Canada, Complete

Certificate In Career Development, Career Development

Graduated with High Distinction

Bachelor Of Business Studies, Business, Economics, Sociology

Leaving Certificate