Wendy Nalder Email & Phone Number

Clinton, MT, US

Missoula, Montana, United States

Missoula, Montana, United States

Missoula, Montana Area

Missoula, Montana Area

Missoula, Montana

Missoula, Montana Area

• The Credit Audit Team Supervisor is responsible for managing direct reports while leading projects, initiatives, and activities to improve credit accuracy.
• Responsible for managing productivity, quality and performance goals for direct reports. o Provides coaching and development to ensure individual and team performance goals are met. Ensures auditors provide quality.
• Works closely with business partners and customer care leadership to review, analyze, and recommend changes that reduce erroneous credit spend, improve credit accuracy, and drive customer satisfaction for credit.
• Acts as a credit SME resource to others, providing insights, root causes of behavior, and other information and trends.o Uses current and historic credit data to makes recommendations for call handling, communications.

Missoula, Montana Area

As part of the Customer Care BGI Team, the Lead is responsible for coordinating information, ensuring guidance accuracy, and providing analysis on agent behaviors and performance. In this role, the employee will review and approve Agent Answer Center recommendations for accuracy and clarity to ensure the message is usable for agents. In addition, this.

Missoula, Montana Area

DIRECTV is at the forefront of technology, content and service. The Customer Care team provides a best-in-class customer experience by building loyal, passionate customers for life. The pride, enthusiasm, and leadership each Customer Care employee brings to their role is vital to keeping DIRECTV ahead of the competition in a rapidly changing industry. We.

Las Vegas, Nevada Area

• Being a highly motivated employee, I was able to obtain several positions within Nextel Partners, beginning as a front line agent to ending as the Credit Manager. I was able to learn the details of the business and.
• Successfully monitored outside credit vendor invoices saving the company $200k in 2005.
• Fostered inter-market and internal relationships by personally handling customer/order escalations (specifically related to credit).
• Trained the Credit and Activations department on a new billing system [Ensemble (Amdocs)] while maintaining normal duties.
• Successfully lead monthly Marketing Meetings with an audience of at least 20 representatives.
• Represented the Credit and Activations department during weekly Customer Account Representative Conference Calls.