Provide consultative support and guidance to a varied group of business lines, partnering with all levels of leadership to implement HR best practices that enable business objectives to be met. Advise managers on best practices for performance management, coaching, and corrective action to maximize results and ensure compliance with organizational policy and employment law. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. Complete thorough and objective investigations, liaising with legal departments and counsel as needed to respond to complaints of harassment, employee grievances, financial crimes, and other sensitive issues. Manage organization response to all unemployment-related claims and represent the bank at all hearings (rate of favorable decisions over 90%). Mentor peers on HR team to provide more robust understanding of organizational processes and advise on complex or novel employee relations issues.

Provided support to all levels of leadership to effectively manage performance, corrective action, recruiting needs, etc. Completed a variety of special projects to meet the objectives of improving departmental efficiencies through adopting electronic solutions (ex. paperless employment files, electronic workflows, and a shared electronic repository for associates to access HR forms and resources).

Provided administrative support in a variety of HR functional areas including recruiting, onboarding, offboarding, and performance management. Developed a foundational knowledge of the role of Human Resources and industry best practices.

Consumer lending, collections, loan processing, and customer service.

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