Consistently achieved and exceeded daily KPIs of 80 interactions (emails, calls, WhatsApp messages) to drive lead generation efforts.Successfully qualified leads for the sales team, resulting in increased conversion rates and revenue generation.Book meetings with potential customers during trade shows and events, contributing to the company's growth and market presenceIdentify and target potential customers to generate new business opportunities for the company.Contact and… Show more Consistently achieved and exceeded daily KPIs of 80 interactions (emails, calls, WhatsApp messages) to drive lead generation efforts.Successfully qualified leads for the sales team, resulting in increased conversion rates and revenue generation.Book meetings with potential customers during trade shows and events, contributing to the company's growth and market presenceIdentify and target potential customers to generate new business opportunities for the company.Contact and qualify leads through various channels such as email, phone calls, and WhatsApp messages.Collaborate closely with the sales team to understand lead qualification criteria and ensure only qualified leads are passed on for further sales engagement.Utilize customer relationship management (CRM) software to manage leads, track progress, and document sales activities.Set appointments and follow up on leads to nurture relationships and move them through the sales pipeline.Actively participate in networking events, trade shows, and industry conferences to build relationships, generate leads, and book meetings with potential customers. Show less

• In charge of training, developing and ensuring total quality of all customer service and sales activities.• Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.• Evaluates approaches by rating effectiveness of customer service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.• Provides feedback to Customer Service and… Show more • In charge of training, developing and ensuring total quality of all customer service and sales activities.• Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.• Evaluates approaches by rating effectiveness of customer service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.• Provides feedback to Customer Service and Sales agents by monitoring calls; monitoring feedback; conducting monthly help sessions.• Verifies results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.• Generating new and creative ideas to serve customers better and improve the quality of services rendered. • Providing overall staff training and development.• Designs support materials including audio-visual aids, computer presentations, manuals, workbooks, and scripts.• Presents training sessions in a classroom setting and on-site at branch locations to ensure that customer service, compliance and lending service functions are completed in accordance with standards and regulations. • Recommends updates to operations policies and procedures, clarifies and conveys new information when needed.• Create monitored simulations and problem-solving scenarios.• Conduct recruitment exercises for prospective staff.• Contributes to team effort by accomplishing related results as needed. Show less

Owned and managed various consumer marketing channels, including brand, acquisition marketing, social media, content marketing, PR, performance online marketing, SEM, SEO, and CRM, resulting in a 40% increase in customer acquisition and a 20% increase in upselling.Streamlined the content production workflow, reducing production time by 30% and improving overall content quality and consistency.Successfully negotiated complex deals, resulting in a 15% increase in profitability and… Show more Owned and managed various consumer marketing channels, including brand, acquisition marketing, social media, content marketing, PR, performance online marketing, SEM, SEO, and CRM, resulting in a 40% increase in customer acquisition and a 20% increase in upselling.Streamlined the content production workflow, reducing production time by 30% and improving overall content quality and consistency.Successfully negotiated complex deals, resulting in a 15% increase in profitability and strategic partnerships with key industry players.Managed a pipeline of prospects interested in product offerings, maintaining a conversion rate of 25% and contributing to a 20% increase in sales revenue.Generated a database of leads, resulting in a 50% increase in lead generation and a 30% increase in overall sales. Show less

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.Created sales forecasts to target daily, monthly and yearly objectives. Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.Supported sales and reporting for large and medium-sized accounts.Consulted with businesses to supply accurate product and service information. Met existing… Show more Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.Created sales forecasts to target daily, monthly and yearly objectives. Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.Supported sales and reporting for large and medium-sized accounts.Consulted with businesses to supply accurate product and service information. Met existing customers to review current services and expand sales opportunities.Set and achieved company defined sales goals.Identified new business opportunities through cold calling, networking, marketing and prospective database leads.Maintained current knowledge of evolving changes in marketplace.Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing. Show less

Attracted potential vendor lead with the usage of soft skills by marketing the jumia value added services such as sponsored product and jumia data vas.● Professionally and diligently managed outbound/inbound calls resulting to 80% vendor satisfaction.● Demonstrated a high level of tactfulness while developing excellent judgment in pacifying irate vendors and solving the complaints and concerns raised.● Resolved majority of issues related to the vendors; thereby establishing… Show more Attracted potential vendor lead with the usage of soft skills by marketing the jumia value added services such as sponsored product and jumia data vas.● Professionally and diligently managed outbound/inbound calls resulting to 80% vendor satisfaction.● Demonstrated a high level of tactfulness while developing excellent judgment in pacifying irate vendors and solving the complaints and concerns raised.● Resolved majority of issues related to the vendors; thereby establishing relationship with SMEs and large scale business owners.● Rendered advisory services to clients.● Exceeded the monthly target performance set by the team with over 40%. Show less