Wendy Nys Email & Phone Number

Antwerp, Be

Kontich, Flemish Region, Belgium

The Product Owner (PO) primarily responsible for maximizing the value delivered by the team by ensuring that backlog is aligned with customer and stakeholder needs. The PO is the team’s primary customer advocate and primary link to business and technology strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Represent the needs of customers and the business within a particular Solution domain. Ensure that product strategy and… Show more The Product Owner (PO) primarily responsible for maximizing the value delivered by the team by ensuring that backlog is aligned with customer and stakeholder needs. The PO is the team’s primary customer advocate and primary link to business and technology strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Represent the needs of customers and the business within a particular Solution domain. Ensure that product strategy and implementation remain connected throughout the value stream. Serving as the ‘voice of the customer’ for the team entails a broad range of responsibilities. The PO must build and manage key relationships, synthesize information from multiple sources, maintain business alignment in the Team Backlog, and communicate effectively with various audiences.I am also part of the LACe team managing the centralized funding for continuous learning within a Portfolio or set of Portfolios. Utilizing training metrics, to educate the organization on the 'way we work now in coopperation with the Agile coach.Challenging people not to dive straight into the practical. Challenging whether Epics effectively contribute to strategy.As Business/Process Analyst Optimize internal business processes to improve customer experience and reduce costs and risks Lifecycle management business processes- Mapping current and de facto business processes- Analysis of business processes and comparison with existing best practice models- Optimization and adaptation focused on our business environment- Formal business approval of the proposed business processes and governance model for permanent evaluation and management of the environment. - Overview of operational processes that support our business - Gathering feedback from stakeholders, tooling, testing- Train/inform employees on the new/adapted business processes- Set up control system for regular reviewing and testing + reporting Show less

Belgium

The Strategic CSM looks at a broader scale to the evolutions of the customer organization.Typical tasks include:- IT & business roadmap - landscape evaluation- identify potential benefits of new IT services- discuss potential cost optimization opportunities- identify potential security & governance improvements - introduction of new Arxus managed services- announcements on new Arxus partnerships

Kontich

Security & Infrastructure•Responsibility for the short & long term IT Infra & Security architecture and strategy•Take the lead in and participate in IT projects in the Infra and Security area, participate or follow-up on projects in the Applications scope •Overall responsibility as well as the PMO, involving 3rd parties as well as the business.•Provide, continuously monitor and adjust the IT Infra and Security strategy and roadmaps•Manage the existing Infra and Security… Show more Security & Infrastructure•Responsibility for the short & long term IT Infra & Security architecture and strategy•Take the lead in and participate in IT projects in the Infra and Security area, participate or follow-up on projects in the Applications scope •Overall responsibility as well as the PMO, involving 3rd parties as well as the business.•Provide, continuously monitor and adjust the IT Infra and Security strategy and roadmaps•Manage the existing Infra and Security landscape as well as proactively search for structural improvements•First point of contact for 3rd party suppliers regarding Infra and Security; be the escalation point for 3th parties during projects•Put in place and chair the Security Committee as part the IT Security Program and Strategy and make sure the agreed IT roadmap is executed over the coming years with bi-yearly external audits and security program updates as needed•Create a BCP & Disaster recovery Plan•Manage and coordinate the Infrastructure mapping with the new Joint Venture partner and existing holding partners to build towards an aligned IT landscape•High level Infrastructure contract and license management •Create RFI/RFP documents and business cases •Draw up and guard IT Infrastructure budgetOperations•Responsible for the optimization and automation of the IT processes (including communication on theseprocesses and process changes)•Overview all IT Infrastructure changes •Review the IT processes, always in close collaboration with the different business units, in order to ensure that information is available, accessible and centrally managed.•Liaise on a regular basis with current and new suppliers to follow up the technical part of contracts as well as to test these contracts against current solutions in the market to continuously improve the IT landscape.•As part of the IT management, work in close collaboration with the Application & Web application manager•Liaise with the External Service Delivery Manager Show less

Kontich

Assisting the Head of the PMO and Service Organization with all projects at hand. The scope of the projects may vary greatly – it can range from small internal IT improvement projects, over larger scale implementation projects to working together with external parties on group-wide projects. Handling the day to day management of projects within the set tolerances (on time, benefits, quality, cost, risk and scope). Keep the business case updated at all times, ensure that the benefits… Show more Assisting the Head of the PMO and Service Organization with all projects at hand. The scope of the projects may vary greatly – it can range from small internal IT improvement projects, over larger scale implementation projects to working together with external parties on group-wide projects. Handling the day to day management of projects within the set tolerances (on time, benefits, quality, cost, risk and scope). Keep the business case updated at all times, ensure that the benefits as defined are realized. Motivate and lead the project team and liaise with the PMO and corporate management to identify interfaces with other projects and/or external parties. Main tasks and responsibilities1. Provide day-to-day management of one or more project teams 2. Provide operational direction to the project: • Define in cooperation with the project team a clear and realistic project plan that meets project objectives and clearly identifies the expected results and the associated resources• Execute the projects according to the Alcopa standard project management methodology• Ensure that project deadlines and costs are met• Plan and follow-up tasks of the team members• Ensure appropriate communication and coordination• Manage external & internal parties when involved• Report by stages to the Head of Project Management, may also report directly to the steering committee• Assess and weigh issues, risks, time and money against. amendments to the scheme which may cause benefit or savings, but also can threaten the success of the project by defining their impact and mitigation3. Challenge and document any changes in requirements during the project, always ensuring that the business/technical solutions are in line with these requirements. Proactively identify risks/issues and initiate the appropriate mitigating actions in a timely manner. Escalate issues to the appropriate business and/or project stakeholders Show less

Mechelen

IT Service Management, Business Process Consultant, Managing ServiceNow projects

Evere

Consultant projecten, customer lead en onsite Support en bij klant Alcomotive NV• Process Modelling en ITSM tool: o Analyseren, valideren en evalueren Service Cataloog, SOW8 voor ITSM Toolo Analyseren van processen tijdens transitie van klant naar outsourcing:Incident/Request / Change Mgmt. / Problem Mgmt. / Asset Mgmt. Bepalen van doelstellingen en scope Processen documenteren Meetings organiseren met de voornaamste betrokkenen om de business requirements te… Show more Consultant projecten, customer lead en onsite Support en bij klant Alcomotive NV• Process Modelling en ITSM tool: o Analyseren, valideren en evalueren Service Cataloog, SOW8 voor ITSM Toolo Analyseren van processen tijdens transitie van klant naar outsourcing:Incident/Request / Change Mgmt. / Problem Mgmt. / Asset Mgmt. Bepalen van doelstellingen en scope Processen documenteren Meetings organiseren met de voornaamste betrokkenen om de business requirements te identificeren Requirements formuleren en documenteren Alternatieven bekijken en in samenwerking met het operationeel management de TO BE-situatie bepalen en het helpdesk team voorbereiden op de veranderingo ITSM Tool Opzetten datamodel en begeleiden implementatie ITSM tool Service Now Begleiding verwerken processen in ITSM tool Service Now Begeleiden offshore implementateam bij implementeren User Ticket Portal Testing Ticket Portal en opmaken test plan in samenwerking met klant Opleiding gebruikers Ticket Portal  Coördineren en begeleiden van de user acceptatietesten  Samenvatten en bespreken outcome van test fases • Projecten: o Participatie in een Windows 10 migratie projecto Participatie in een Active Directory migratie project (5 domeinen naar 1 corp domein)o Migratie mailboxen office 365:o On-site IT-support autosalon• Customer leado Herbekijken en uittekenen bestaande processen, opzetten van nodige nieuwe o Up to date houden en regelmatig aftoetsen van alle processeno Documentatie aanmaak coördineren en onderhoud waarborgeno Aansturen Service Desk medewerkers om ticket flow en inhoud te verbetereno Nauwe opvolging on-site service en VIP serviceo Onboarding new Service Desk medewerkers o Ticket en backlog opvolging en bewakingo Rapportering Show less

Kontich

• 1st line support to customers for all IT related issues/requests. • Register and evaluate incoming calls as new tickets in the Helpdesk Tool Facilitate the resolution if open tickets; this includes both troubleshooting as well as learning from our knowledge database.• Keep track of the progress of ticket status.• Escalate all issues beyond the scope of your responsibilities to the next level support Communicate the resolution to the customer • Participate… Show more • 1st line support to customers for all IT related issues/requests. • Register and evaluate incoming calls as new tickets in the Helpdesk Tool Facilitate the resolution if open tickets; this includes both troubleshooting as well as learning from our knowledge database.• Keep track of the progress of ticket status.• Escalate all issues beyond the scope of your responsibilities to the next level support Communicate the resolution to the customer • Participate in educational opportunities (such as PRINCE2, ITIL,...) Show less

Deurne - Antwerp

• Eerste aanspreekpunt klanten (Benelux)• Technische ondersteuning naar klanten• Ondersteuning buitendienst medewerkers• Opstellen en opvolgen van offertes• Klachtenbehandeling• Contract opvolging: opstellen offertes + opvolging• Noteren en ingeven van bestellingen die telefonisch, per fax en per e-mail binnenkomen• Facturatie + leveranciersboekhouding• Aankoop en voorraadbeheer• Schrijven procedures • Up to date houden database ERP… Show more • Eerste aanspreekpunt klanten (Benelux)• Technische ondersteuning naar klanten• Ondersteuning buitendienst medewerkers• Opstellen en opvolgen van offertes• Klachtenbehandeling• Contract opvolging: opstellen offertes + opvolging• Noteren en ingeven van bestellingen die telefonisch, per fax en per e-mail binnenkomen• Facturatie + leveranciersboekhouding• Aankoop en voorraadbeheer• Schrijven procedures • Up to date houden database ERP system• Organiseren en geven interne opleidingen ERP systeem• Verbeteren werking ERP system (keyuser)• Up to date houden website• Up to date houden en beheren interne Wikipedia• Opstellen e-mails voor klanten campagnes + opvolging• Organiseren klanten Conferences (klantendagen)• Intern aanspreekpunt IT problemen• Intern aanspreekpunt telefooncentrale Show less

Aartselaar

• Noteren en ingeven van bestellingen die telefonisch, per fax en per e-mail binnenkomen• Eerste aanspreekpunt klanten (Belux)• Technische ondersteuning naar klanten• Ondersteuning buitendienst medewerkers• Opstellen en opvolgen van offertes• Klachtenbehandeling• Veelvuldige communicatie met moederbedrijf en leveranciers• Opvolging en facturatie Technische Dienst • Aankoop en voorraadbeheer• Dienst naverkoop, noteren oproepen + planning in samenspraak met… Show more • Noteren en ingeven van bestellingen die telefonisch, per fax en per e-mail binnenkomen• Eerste aanspreekpunt klanten (Belux)• Technische ondersteuning naar klanten• Ondersteuning buitendienst medewerkers• Opstellen en opvolgen van offertes• Klachtenbehandeling• Veelvuldige communicatie met moederbedrijf en leveranciers• Opvolging en facturatie Technische Dienst • Aankoop en voorraadbeheer• Dienst naverkoop, noteren oproepen + planning in samenspraak met technische dienst• Buffer tussen management en binnendienst• Meewerken aan implementatie nieuw softwarepakket Show less

Mortsel

Uitzendconsulente

Schelle

• Noteren en ingeven van bestellingen die telefonisch, per fax en per e-mail binnenkomen• Eerste aanspreekpunt klanten (nationaal + internationaal)• Technische ondersteuning naar klanten• Ondersteuning buitendienst medewerkers• Opstellen en opvolgen van offertes• Aankoop en voorraadbeheer• Behandeling goederen-ontvangsten• Facturatie• Klachtenbehandeling• Transportregeling lucht-, zee- en wegtransport • Volledige verantwoordelijkheid hoofdproduct… Show more • Noteren en ingeven van bestellingen die telefonisch, per fax en per e-mail binnenkomen• Eerste aanspreekpunt klanten (nationaal + internationaal)• Technische ondersteuning naar klanten• Ondersteuning buitendienst medewerkers• Opstellen en opvolgen van offertes• Aankoop en voorraadbeheer• Behandeling goederen-ontvangsten• Facturatie• Klachtenbehandeling• Transportregeling lucht-, zee- en wegtransport • Volledige verantwoordelijkheid hoofdproduct • Veelvuldige communicatie met moederbedrijf en leveranciers• Nauwe samenwerking met productie• Commerciële onderhandelingen met klanten Show less

Aartselaar

• Verantwoordelijke logistieke stroom (in- en verkoop planning productie en uitlevering) • Contacten met leveranciers en 3 buitenlandse filialen• Rechtstreekse verantwoording en rapportage aan + assistentie van de Sales Manager• Voorraadbeheer en planning van projecten in samenwerking met Sales - en Account Manager• Opvolging nieuwe en reeds bestaande accounts en projecten bezorgd door de Sales Manager• Aansturing van 2 administratieve… Show more • Verantwoordelijke logistieke stroom (in- en verkoop planning productie en uitlevering) • Contacten met leveranciers en 3 buitenlandse filialen• Rechtstreekse verantwoording en rapportage aan + assistentie van de Sales Manager• Voorraadbeheer en planning van projecten in samenwerking met Sales - en Account Manager• Opvolging nieuwe en reeds bestaande accounts en projecten bezorgd door de Sales Manager• Aansturing van 2 administratieve bedienden (waaronder 1 boekhoudkundige) en 3 magazijniers• Verantwoordelijk voor volledige magazijn• Verantwoordelijk voor de volledige integratie van het “Exact” – programma ( optimalisatie voorraad, in – en verkooporders,…)• Spilfiguur tussen directie en overige werknemers• Input orders van 6 vertegenwoordigers + telefonische bestellingen en facturatie hiervan Show less