Wendy Oluoch Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Nairobi County, Kenya

Learnly Africa Limited is a women-led Training and Recruitment organization based in Nairobi, Kenya. We partner with fast-growing companies in recruiting Mid-Senior level professionals as well asdeveloping talent through our professional upskilling training.We consider ourselves trendsetters hence our core values;-Continuous learning, -Growth-Transformation

Nairobi, Kenya

Nairobi, Kenya

I bore full charge and responsibility for the Marketing Function in the Growth and Marketing department. I aligned schedules, forge strategic partnerships with key stakeholders, and developed implementation plans aimed at increasing brand visibility, growth and market penetration.Key Contributions:-Negotiated with potential clients and established solid business relationships hence increasing profitability.-Maintained and nurtured business to business relationships to gain loyalty, referrals, and repeat business.-Liaised with the advertising and creative departments in order to execute a 360 approach to campaigns.-Presided over the coordination and Management of Tech events.-Conducted extensive market intelligence to determine emerging client’s needs.-Formulated operating plans in liaison with departmental managers to come up with synchronized inter-department sales approach.

Victoria Plaza, Westlands

I engaged my services as a Business Development Manager where I established contact with potential clients, scheduled meetings, and steered training programs for Centonomy Limited.Key Contributions:• Negotiating with potential clients and established solid business relationships hence increasing profitability.• Outlining work plans, determining resources and generating initial budgets as part of project scope determination.• Working closely with external service providers particularly lawyers and valuers for valuation and charging of securities to the bank.• Presiding over the coordination and Management of Youth events including mentorships, orientations, open days, graduations etc.• Appraising the clients’ businesses through identifying inherent lending risks.• Assessing Training Needs for different categories of clients and developing new training programs to meet these needs.• Managed services to clients to achieve and maintain high customer service standards.• Conducting extensive market intelligence to determine emerging client’s needs.• Formulating operating plans in liaison with departmental managers to come up with synchronized inter-department sales approach.My Accomplishments.🏆 Increased revenues by over 90%🏆 Formed strategic partnerships with key Youth institutions such as Shujazz, Blaze and power 254.

Nairobi,Kenya

I bore full charge and responsibility for the Marketing Function in the Sales and Marketing department. I aligned schedules, forged strategic partnerships with key stakeholders, and developed implementation plans aimed at increasing brand visibility and market penetration. Key Contributions:• Managed client accounts through research, planning, implementation and providing counsel on communication campaigns and activities. • Client media relations strategy, management and planning for both traditional and digital media including responding to media requests on behalf of the client and media training• Developed profiles and programs for various client communication programs.• Evaluated client brand performance and proposed innovative solutions to challenges met as well as new trends and opportunities identified in the industries.• Maintained and nurtured business to business relationships to gain loyalty, referrals, and repeat business.• Liaised with the advertising and creative departments in order to execute a 360 approach to client campaigns.My Accomplishments.🏆Increased number of accounts in Bank by 25%.

Nairobi,Kenya

I analyzed customer issues, provided solutions to serve customers better, updated history records, investigated complaints, trained customer service staff, and maintained customer databases.Key Contributions• Maintained a good business relationship between the bank and its wide business customers.• Oversaw the swiping and receiving cheques.• Professionally handled incoming requests from customers and ensured that issues were resolved both promptly and thoroughly.• Efficiently gathered customer information, access and fulfilled customer needs.• Developed and implemented improvement plans and strategized on enhancing client satisfaction and gaining loyalty hence managing 100% client retention.• Optimized the processing of telegraphic transfers and RTGS .• Streamlined workflow procedures and facilitated the timely retrieval of documents.My Accomplishments.🏆 Reduced customer complaints by 60% through escalated grievance handling and turnaround system.

Master Of Business Administration (Mba.), Strategic Management

Bachelor'S Degree, International Business Administration- Marketing, 1St Class Honours

Activities and Societies: Member of United States International Choir. Member of Red Cross Kenya. Member of United States International.

Doctor Of Business Administration