Operations Consultant with over 24 years helping companies:- Achieve operational excellence flow and ease, while meeting strategic goals to scale- Utilize lean processes, technology, data, and culture to leverage automation and AI for 10x performance- Adopt a human-centric approach to free up energy, focus on the right priorities, and enable organizational thriving- Establish reliable data analytics for real-time, effective decision-making on key KPIs- Align leadership teams to work together on critical priorities and implement top strategies effectively across the organization- Implement real-time feedback systems to drive product innovation and customer service excellence, creating unparalleled customer satisfaction

Head of Operations & Ops Scalability divisions, driving strategy to align and scale the business. Lead efforts around automation with a focus on quality, the customer experience, data metrics/data warehousing, and first time right best practices.OPERATIONS, AUTOMATION, and PROCESS ENGINEERING- Utilized operational excellence best practices, automation technologies, and process engineering strategies to drive significant improvements and efficiencies across the company, resulting in faster speeds, higher quality, reduced costs, and improved performance. LEADERSHIP- Executive Leadership Team member supporting the empowerment of all employees and helped bring ease within the organization.- Drove profitability success by reducing costs, aligning company strategies to boost revenue, improving brand recognition, and improved company overall performance.- Led annual offsite leadership strategy sessions, orchestrating the implementation of Objectives and Key Results (OKRs) closely aligned with overarching yearly imperatives. DATA ANALYTICS & INSIGHTS- Implemented data warehouse infrastructure and managed the data team, fostering company-wide data insights and informed decisions to meet company goals.- Oversaw data quality, reliability efforts, system integration, and data audits.- Implemented the BI tool to provide real-time interactive dashboards based on dept requirements.PROJECT & PRODUCT MANAGEMENT- Oversaw product management, conducting competitive analysis, customer surveys, and experience mapping to enhance products and prioritize development backlog.- Mentored project managers to implement software best practices, reduce missed deadlines, problem-solve common issues, and shorten product launch times.- Acted as Technical Project Manager for all operations systems implemented.SYSTEM IMPLEMENTATION & INTEGRATION- Evaluated, implemented, and supported essential software tools including Wrike, Netsuite & NSPB, Bibliographics, Snowflake and Si Sense.

- Continual Operational Process Improvement & Automation of business practices focused on Quality and Customer Experience- Manage Operations Management Team (Customer Service, Warehouse, Purchasing and Technology teams)- Member of Sounds True Leadership Team

• Managed operations/order fulfillment teams (5 employees).• Presented to executive/management teams regarding supply chain logistics and key performance metrics to help make business decisions.• Acted as supply chain manager of Cocona's core technology including strengthening supplier relationships, planning for manufacturing, negotiating costs, executing International shipping logistics, and managing inventory levels of Cocona's core technology, yarn and sample fabrics.• Standardized operational process to cut costs and improve efficiency allowing sales support more time to dedicate to customer service.• Managed negotiations of costing with suppliers and established pricing to customers for Cocona's yarn devision (RFQ’s).• Performed Issue Management and Risk Management throughout the supply chain.• Acted as project manager defining seasonal product line and created sales books with technical specifications per product. Collaborated with sales, marketing, product development, technical teams, contract manufacturing, and operations departments. • Defined data requirements to SAP software engineers to convert the ERP system to be compatible with a revised business model. Helped re-program crystal reports so data was pulled from past and current business models. • Mapped out and presented the full process flow of the company’s revised business model to the executive team.

• Increased medical company’s revenue by 17% per year with process improvements.• Assessed medical software, diagnosed problems and implemented solutions to optimize system utilization.• Reduced expenses/costs, increased revenue, automated processes, created budget, managed finances.• Established daily communication tool for CEO to understand financial status of the business at all times. Established financial savings methods for business operations to be backed 6 months at all times.• Created detailed budget and cash flow plan and presented daily, quarterly and yearly financial details to CEO.• Acted as beta tester for Medisoft medical software prior to new releases.

• Created market research survey and collaborated with market research consultants to define customer requirements.• Created and published detailed bench-marking analysis and visual aids to define product positioning.• Aligned marketing and engineering teams to resolve verbal conflicts and release key product requirements on-time and within budget.• Met deliverables on-time keeping project on critical path by assisting where more resources were needed.• Generated product documentation, setup repair/service program, and established packaging requirements.

• Managed procurement, forecasting, inventory, and global shipping logistics• Generated Bill of Materials, sourced components (electronics, BGA's, connectors, PCB/PCBA) used for 3 prototype builds while cutting overall cost of product and developed second source supplier listings.• Procured RoHS components to make the first RoHS compliant product. Assisted in converting existing products to become RoHS and WEEE compliant.• Collaborated with engineering team to launch a new product on-time from design to full production release.• Strengthened strategic supplier relationships while obtaining discounted pricing on electronic components.• Handled communications with overseas manufacturing partner including prioritizing production scheduling, global shipping logistics, forecasting and inventory control.

• Streamlined order process to decrease errors when entering new orders and improve efficiency for order processing.• Improved customer service, operational and inter-departmental processes to increase efficiency, cut costs, and improving customer satisfaction ultimately increasing revenue.• Created automated reports in ERP system to decrease errors and time to process invoices and International shipping documents.• Established order status process to ensure delivery dates were being tracked and met on-time.

• Created daily communication tool for reporting order status, priority shifts, and shipping information.• Managed supplier communications with overseas contract manufacture for order fulfillment logistics.• Assisted Director of Operations with cost reductions and pricing.