I'm passionate about creating amazing products and services that solve real problems for customers. With over 6 years of experience in product management, digitalization, product design, service design, entrepreneurship, sales, customer support, storytelling, branding, and marketing, I have worked with cross-functional teams to launch successful products and services.Throughout my career, I have had the opportunity to work on a diverse range of products, including LMS, CRM, e-commerce, and branding websites. My industry experience spans e-commerce, non-profit, healthcare, luxury, and retail, giving me a deep understanding of customer needs and behaviours in different contexts.I am passionate about leveraging data insights to drive business success and elevate customer experiences in every touchpoint. Whether it's collaborating with development team to optimize product features or crafting user journey, I bring a strategic and innovative approach to all my projects.If you're looking for a product manager who can bring creativity, empathy, and business acumen to your team, let's connect!
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Product Lead, FounderHealbiteCanada -
MentorYwca Metro Vancouver Jun 2024 - Present -
Product ManagerDeepcruit Mar 2024 - PresentAI-driven platform designed to help job seekers prepare for interviews -
Digital Product ManagerR3 Wellness Boutique Dec 2017 - PresentVancouver, Canada Area- Spearheaded the integration of e-health records, CRM, and e-commerce, elevating the patient experience in a digital healthcare environment.- Launched a prescription system MVP, significantly enhancing operational efficiency, and developed a successful online booking and virtual clinic strategy.- Led website development and market analysis, resulting in a marked increase in new client engagement.
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Ecommerce Product Manager & AdvisorMosaic North America Oct 2022 - Nov 2023- Led digital transformation for over 30 SMBs by developing tailored digitalization plans and custom eCommerce solutions, enhancing their market presence.- Specialized in building and designing user-centric eCommerce platforms, focused on improving user engagement and sales performance.- Expertly utilized data analytics for UX optimization, significantly enhancing customer satisfaction and retention through strategic design enhancements. -
Learning Platform Development, Program AssistantAeip Pre-Arrival Services Dec 2020 - Oct 2022- Collaborated with a diverse team of engineers, designers, and leads to develop and launch a learning management system, successfully serving clients globally (over 100 countries).- Led the enhancement of a live Workshop platform, focusing on time-zone features based on user feedback, resulting in improved attendance and user satisfaction.- Initiated and designed an analytics dashboard for monitoring engagement metrics, contributing significantly to content analysis and program enhancements. -
Brand AmbassadorBrunello Cucinelli Dec 2019 - Feb 2020Invite clients to the world of Brunello Cucinelli and maximize all sales opportunities. -
Operations ProfessionalTiffany & Co. Jul 2018 - Jun 2019Vancouver, Canada AreaOperation + Customer Success: Elevated client experience by successfully convert client pain points into satisfaction. Partnered with Sales Professionals to offer add-on value services, increase sales, and build positive client relationships. -
President & AdvisorSimon Fraser University Taiwanese Association (Sfuta) May 2015 - May 2018Vancouver, Canada Area- Organized and coordinated 30+ events with a total of over 1,000 attendees, including icebreaking, networking, fundraising, and workshops events.- Executed online and offline marketing campaigns with Marketing Team through print, digital, email, and social media analysis.- Collaborated with other SFU student clubs and together created the largest ever Ski Trip Event at SFU, attracting more than 70 attendees and received many sponsorships.- Expanded the student club by doubling the number of memberships (recruited 300+ new members) and event attendees, in which the club became one of the most popular Asian clubs at SFU after a year of effort.- Generated customized marketing plans along with 20+ both local and international sponsors and business partners to build student networks and to increase student club engagement with other universities. -
Seasonal Operations ProfessionalTiffany & Co. Nov 2017 - Jan 2018Vancouver, Canada Area- Provided professional services with Tiffany standards to ensure excellent brand experience in customer interactions- Partnered with Sales Professionals and Managers to meet client needs and support team to exceed daily sales plan- Built client relationships and connections through sharing product knowledge and increasing brand engagement- Followed up with clients actively regarding their requests and responded phone enquiries and emails graciously
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Store AssociateUniqlo Canada Sep 2017 - Jan 2018Vancouver, Canada Area
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Sales & SupportNordstrom Jul 2017 - Aug 2017Vancouver, Canada
Wendy Parng Education Details
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Interactive Arts & Technology -
E-Business And Social Networking -
Certificate In Fashion Industry Essential -
Marketing - Communicating With Consumers
Frequently Asked Questions about Wendy Parng
What company does Wendy Parng work for?
Wendy Parng works for Healbite
What is Wendy Parng's role at the current company?
Wendy Parng's current role is Product Lead, Founder.
What schools did Wendy Parng attend?
Wendy Parng attended Simon Fraser University, Fudan University, Parsons School Of Design - The New School, Columbia University In The City Of New York.
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