Wendy Richters Email & Phone Number

Responsible for Sales and Marketing at two store locations. Developing relationships with customers to ensure return purchases and referrals.

Various Cities

Independent contractor for Melaleuca - Business Development - Group SpeakerMelaleuca is serious about getting harmful and toxic ingredients out of your home. Melaleuca cleaning products use the best of science and nature to combine for the safest most effective cleaning. Learn about just a few of our natural solutions to some of the toughest cleaning.

Minnesota And Wisconsin

• Responsible for developing and maintaining profitable high school yearbook business including sales and retention, training, account management, financial management and marketing analysis.
• Developed and implemented sales opportunities in a highly competitive area where Lifetouch had no yearbook business.
• Grew business by 32 percent in 5 years.
• 95-100% retention rate each year for 5 years.
• Developed skills in Adobe InDesign, PhotoShop and salesforce.com.
• Conducted seminars and classroom training for staff and students.

Round Rock, Texas

• Relationship management for largest account - DELL. (60 to 80% of QualxServ’s annual revenue) While onsite at Dell for 4 years in Texas, established a trusting relationship with the majority of the Dell Segments.
• Worked at all levels from the inside sales reps to the General Manager, Procurement and Dell Professional Services.
• Instrumental in helping team increase Dell account revenue from $8M to over $100M in 4 years exceeding the companies’ goal for the account.
• Developed new offerings within Dell Sales specific to each of the segments.
• Designed and rolled out “Spiffs’” for the inside and outside sales reps to drive Dell / QualxServ services revenue.
• Developed numerous service products in concert with Dell to drive Dell / QualxServ Services revenue.

Greater Los Angeles Area

• Responsible for the overall territory and office operations in this $1M territory including sales and retention, recruiting, training and managing a team of 40+ employees, sales management, calendar and event.
• Improved profitability by 50% through new sales, retention and reducing operational costs in first year
• Improved productivity by implementing procedure changes for each position
• Reduced payroll $10K in 1 year while enhancing service levels and productivity through improved training and coaching of retained staff
• Developed and implemented standardized book of job descriptions and processes.
• Managed a complicated and constantly changing event calendar

Various Cities

• A training program designed to develop Territory Managers in all aspects of the business: Sales, budget, account management, administration, customer service, hiring, training, people development, account.
• Promotion to Territory Manager in 1993
• Albuquerque, New Mexico – January 1993-June 1993. Responsible for successfully stabilizing a troubled territory, established office procedures including equipment organization, personnel reviews and financial cost.
• Austin, Texas – January 1992-January 1993. Implemented Territory operations and procedures to reduce cost and increase sales, conducted employee reviews and portrait evaluations, Achieved highest regional sales Award.
• Lubbock, Texas – July 1991 – January 1992. Responsible for stabilizing an over turned territory through account retention and new business growth, accountable for hiring and training new personnel, office operations.
• Dallas, Texas – January 1990 – July 1991. Awarded third highest individual sales nationally in first 6 months of employment, awarded Highest National individual Sales 1992, awarded 1991 National “Rookie Of The Year”.

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services

Bachelor, Science Management & Marketing