Wendy Richters Email & Phone Number

Responsible for Sales and Marketing at two store locations. Developing relationships with customers to ensure return purchases and referrals.

Various Cities

Independent contractor for Melaleuca - Business Development - Group SpeakerMelaleuca is serious about getting harmful and toxic ingredients out of your home. Melaleuca cleaning products use the best of science and nature to combine for the safest most effective cleaning. Learn about just a few of our natural solutions to some of the toughest cleaning challenges in your home. Melaleuca offers- Cleaning products - Hair care products - Body soaps and lotions - Dental products,- Make up - Vitamins and nutritional products- Food and weight loss- Pet products. Check us out at www.melaleuca.com

Minnesota And Wisconsin

Responsible for developing and maintaining profitable high school yearbook business including sales and retention, training, account management, financial management and marketing analysis. • Developed and implemented sales opportunities in a highly competitive area where Lifetouch had no yearbook business.• Grew business by 32 percent in 5 years.• 95-100% retention rate each year for 5 years.• Developed skills in Adobe InDesign, PhotoShop and salesforce.com.• Conducted seminars and classroom training for staff and students.• Event Management - Planned and implemented National Yearbook Workshops hosting 300 attendees in addition to multi local workshops• Small and large group speaker and trainer• Member of Marketing Strategic Planning committee.

Round Rock, Texas

• Relationship management for largest account - DELL. (60 to 80% of QualxServ’s annual revenue) While onsite at Dell for 4 years in Texas, established a trusting relationship with the majority of the Dell Segments (Federal, State and Local, K-12, Higher Ed, Health Care, Commercial Business Group, Small to Medium business, Preferred Accounts Division and consumer to develop services business for Dell and QualxServ. • Worked at all levels from the inside sales reps to the General Manager, Procurement and Dell Professional Services. • Instrumental in helping team increase Dell account revenue from $8M to over $100M in 4 years exceeding the companies’ goal for the account.• Developed new offerings within Dell Sales specific to each of the segments. • Designed and rolled out “Spiffs’” for the inside and outside sales reps to drive Dell / QualxServ services revenue.• Developed numerous service products in concert with Dell to drive Dell / QualxServ Services revenue.• Instrumental team player in the win of Navy Marine Intranet Corp (NMCI) contract with Dell. 500,000 Desktops deployed and maintained over a 5 year contract term.• Responsible for pricing and proposal development to include service models, pricing and statements of work. • Responsible for marketing offer development - developed a comprehensive marketing plan to sell within Dell and to help Dell sell to their customers to strategize on time service delivery. • Service focus – Maintenance and Deployment services for all Dell products lines to include outsourcing / seat management contracts, staffing, Desk-side support, training, etc.

Greater Los Angeles Area

Responsible for the overall territory and office operations in this $1M territory including sales and retention, recruiting, training and managing a team of 40+ employees, sales management, calendar and event management, team building, product inventory, market analysis, budget control, payroll, and all financial management. • Improved profitability by 50% through new sales, retention and reducing operational costs in first year • Improved productivity by implementing procedure changes for each position• Reduced payroll $10K in 1 year while enhancing service levels and productivity through improved training and coaching of retained staff• Developed and implemented standardized book of job descriptions and processes.• Managed a complicated and constantly changing event calendar• Planned and scheduled 8-12 separate events daily• Member of 15/51 club (15% growth and/or 51% market share) each year 1993-97• Received numerous awards for sales excellence in the Greater Los Angeles Territory to include: -National Silver and Gold Achievement Awards for Superior Sales Performance (highest honor a territory can achieve in sales) each year 1994-97 -Highest Regional increase in yearly buying participation 1995 (9th place Nationally)

Various Cities

A training program designed to develop Territory Managers in all aspects of the business: Sales, budget, account management, administration, customer service, hiring, training, people development, account reconciliation, photography and more. Accomplishments include:• Promotion to Territory Manager in 1993• Albuquerque, New Mexico – January 1993-June 1993. Responsible for successfully stabilizing a troubled territory, established office procedures including equipment organization, personnel reviews and financial cost control, increased bottom line revenue by 15% in 4 months• Austin, Texas – January 1992-January 1993. Implemented Territory operations and procedures to reduce cost and increase sales, conducted employee reviews and portrait evaluations, Achieved highest regional sales Award 1993• Lubbock, Texas – July 1991 – January 1992. Responsible for stabilizing an over turned territory through account retention and new business growth, accountable for hiring and training new personnel, office operations and financial cost control. • Dallas, Texas – January 1990 – July 1991. Awarded third highest individual sales nationally in first 6 months of employment, awarded Highest National individual Sales 1992, awarded 1991 National “Rookie Of The Year”.

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services

Bachelor, Science Management & Marketing