Wendy Robbins Email & Phone Number

Change Management, Learning & Organization Development, Strategic Planning and Management Consulting for profit and non-profit organizations. Practical approach to change with bottom-line results. • Change Management: Leading change management efforts for Fortune 500 energy company. Massive technology, process, staffing, and work style change throughout enterprise. Introduced Prosci ADKAR change management methodology, including developing and executing communications, sponsorship, coaching, resistance management and training plans.• Quality Improvement Training: Developed training LOB for wireless construction company, designed to reduce AT&T’s wide-spread construction problems. Included program design, rapid rollout approach for 15,000 clients across the US, delivery channels (web-based & ILT), technology provider, certification process, client training and cost/pricing/benefits strategy for all stakeholders.• State-wide Disability Awareness Training: Developed interactive, 10 course curriculum for PA nonprofit to train statewide 1st Responders in disability awareness. Included PowerPoint presentations, detailed facilitator guides, exercises, handouts and aids. • Strategic Planning: Developed and facilitated multi-year strategic planning process for nonprofits and statewide medical associations. • Organization Development: Provided OD consulting and interim management for innovative L3C (low-profit, limited, liability corp) with hybrid for-profit/not-for-profit mission. Developed logo, business model, organizational and human capital model and marketing/sales support presentations for stakeholders, investors and clients.

Reported to Sr. EVP, HR. Responsible for Learning & Development Department for 4,000 employees, in 10 affiliates and 5 states. Directed a staff of 20 including 5 managers and 15 trainers. • Leadership Development/ Coaching: Developed innovative, Strategic Leadership Program for key talent/ hi-potentials. • Re-engineered Learning & Development: Centralized 20 resources. Unified team in regional structure. Incorporated adult learning principles, instructional design and blended learning to increase quality. Significant capacity growth.• Workforce Development: Managed network of 20 trainers and 9 learning centers. Directed delivery of curriculums in technology, mgmt & leadership, sales, sales mgmt, customer service, diversity & job specific skills. Negotiated $100K cost reduction in vendor programs.• E-Learning: Introduced e-learning delivery methods with an LMS backbone to increase efficiency. Included webinars, distance learning (video-conferencing), and on-line/self-paced channels. Reduced travel expenses by $25K/yr. Decreased delivery time. • Change Model: Used ADKAR change model to insure transfer of learning to the workplace (Kirkpatrick’s levels 3 & 4 evaluation) driving business results. Pilot affiliate earned #1 performance ranking in corporation, increasing sales by 20%. • Culture Transformation: Core team manager of strategic, corporate-wide initiative to transform culture to consistently deliver superior customer service driving sales. Led execution of strategy training 4,000 employees.

Launched consumer health care sales and marketing company based on break-through cell technology. Developed 5-market strategic plan, business infrastructure, sales and services processes, and marketing website.

Reported to CFO and COO. Directed the Corporate Strategic and Financial Planning Department, with a staff of 2 managers and 8 analysts. Managed the Process Integration Department, including 5 team leads and 50 developers.• Global Strategic Planning & Process Re-design: Partnered with executive team to develop US and global 3-5 year strategic plans. Led process improvement project increasing corporate-wide communication, buy-in and quality. Selected by Executive Team as a top future Strategic Leader. • Financial Planning & Process Re-design: Developed $5B annual corporate financial plans. Performed variance analysis against budget, plan and outlook. Led process to redesign/streamline corporate-wide planning process, shortening cycle by 50%, increasing cross corporate communications and improving plans. Garnered organizational support. Prepared CEO’s presentations to Board of Directors.• SAP: Core Team Manager of $112M SAP R/3 project. Managed 5 team leads and 50 ABAP developers to implement a global client-server system with real-time integrated data, replacing over 80% of applications. Team built over 100 interfaces, reports and middleware. After implementation, managed SAP Support Department with 4 team leads, 20 developers and external consultants for on-going support/ enhancements.

Reported to CEO. Directed Planning & Implementation Department. Managed concurrent $7-10M projects. Directed a staff of 8 and up to 100 project team members. • Project/Change Management: Led development of simultaneous, large-scale, technology-based initiatives from concept to implementation to drive performance. Managed cross corporate, matrix teams of 100 technologists, subject experts & consultants. Concurrent technology, process, facility & people change. Results consistently exceeded expectations. Projects included $7M initiative to automate sales & underwriting in 100 branches, and the development of a 50 seat, 24x7 Contact Center. • Project Mgmt (PM) Office: Built enterprise PM Office transforming success rate & execution time of strategic projects. Developed PM principles, tools, metrics & systems development methodology to define, track and communicate projects through life cycle. Used MS Project, Gantt & PERT charts, process maps, large-scale budgets & resource plans. Graphic presentations to Executive Committee. Trained and coached teams.

Reported to EVP, HR. Managed Global Leaning and Organization Development. Directed a staff of 8 managers. Trained world-wide leaders at Corporate University in Paris. • Global Leadership Development: Led global leadership team in development of management and leadership programs. Team comprised of multiple cultures/countries. Developed training programs in performance and career mgmt. Personally trained worldwide leaders in Paris. • Culture Transformation: Selected by CEO to lead corporate-wide initiative to merge two cultures resulting from corporate acquisition. Successful transformation resulted in increased sales and significantly higher margins.• Talent & Organization Development: Conducted organizational redesign throughout 35 US branch network. Assessed organizational effectiveness and developed a change plan for each, increasing branch performance. Led orientation, development and management of talent. Developed company wide retention program decreasing turnover by 30%. • Project Manager/Consultant: Managed IT projects for clients in multiple industries in Ohio and Mid-Atlantic regions. Developed proprietary Systems Development Methodology.

Mba, Management

Graduate Studies In Finance

Bs, Mathematics With Computer Science