Wendy S Benson, Icp, Csm, Cspo, Tkp, Mcse Email & Phone Number

Millsboro, De, Us

Millsboro, Delaware, United States

Arlington, Virginia, United States

1. Project Coordination (70%)● In coordination with the Project Director, manage and/or support management of the project from initiation to closure; develop project plans, estimates, proposals, progress reports, and closeout documents.● Liaison between all the various teams working in a project.● Monitor project progress, milestone, deliverables, quality assurance, and customer service.● Report status to Project Director and to project’s stakeholders when necessary.● Identify and resolve risks that impact project completion.● Establish project communication plans and interface with project stakeholders.● Ensure system quality and conformance to AAMVA’s published standards.● Coordinate planning, development, testing, documentation, and deployment of system to ensure timely deliverables, project success and quality.● Create work breakdown structure to estimate tasks required for projects.● Moderate internal and external project meetings, which include developing the agenda, facilitating the meeting and documenting meeting minutes for distribution.● Review schedules with the Project Director on a weekly basis, and support resolving any issues and problems throughout the project life cycle.● Support management of project scope by documenting scope changes and coordinating approval per the change request process.2. Budget Monitoring (10%)3. PMO procedure and Life Cycle Methodology (20%)

Miramar, Florida, United States

● Researched, documented, and edited business and technical requirements, including level of effort and cost estimations. Ensured configuration control using SharePoint, as well as reviewed and provided input on Statements of Work (SOW) pertaining to IT● Primary liaison between Business Stakeholders, Vendors, and Technical teams● Managed numerous projects with cross-function engineering teams and responsible for ensuring penetration compliance for software security vulnerabilities were met and any identified risks mitigated● Provided cost estimates for numerous business requests and assisted in capital expenditure requests● Newbuild team leader to determine and document shipboard product requirements, prepare buy lists, and manage product hardware and software testing and signoffs● Worked with Vendor to develop new casino accounting balance system software● Implemented casino tracking system for multiple ship classes totaling more than $4.7M to enable more accurate and efficient capture of table ratings used in player reinvestment decisions for loyalty program● Administered real-time mobile payment solutions with Alipay, WeChat Pay, and UnionPay, which processes over $40M of revenue per annum, as well as UnionPay credit/debit card real-time authorizations for folio charging, generating revenue of over $29M in 2014 with increased volume each year● Managed and deployed fleetwide cashless vending on casino arcade game to utilize folio charging to play, generating approximately $800K per year● Facilitated fleetwide Spa program to replace existing concessionaire in 6 weeks● Assisted in completing $3.2M RCI fleetwide project which enables guest and crew internet package purchases, with interface from GHS for loyalty member discounts● Business Analyst III contracted by Computer Aid, Inc. engagement/project contracted with Royal Caribbean Cruises LTD (RCCL) on IT Product Revenue Onboard Experiences team for casino gaming and shipboard product initiatives

Hollywood, Fl

• Initially hired as Business Analyst, promoted to Application Specialist (SME), and then Project Manager • Managed large complex system application implementations, interfaces, and integration of multiple systems, including change management• Documented, trained, and provided escalated support to Business Analysts, technical staff, and key users, and created / updated departmental system policies and procedures• Delivered service level creating atmosphere promoting positive relations; committed to consistently go above and beyond to achieve organizational goal• Interacted with properties / departments to analyze and research scope and definition of new / enhanced application functionality, enhancements, or system modifications• Conducted research, tested / QA with programmers, and UAT with end users to warrant accurate performance and meet business needs• Participated in all aspects of multiple system integration to open two hotels and casinos, including point of sale, lodging management, and player tracking systems, and all communication interfaces• Managed, implemented, and escalation support for all point of sale expansions and upgrades for six casino properties

Coachella, Ca

• Liaised with builders and planners on new InfoGenesis POS implementation and all F&B expansions• Created marketing sweepstakes and promotions in ACSC player tracking system • Installation, upgrades, and end-user support for all hardware, software, and applications• Supported casino floor, including Cage, F&B, Surveillance, Security, and Table Games

Mcse & Mcp+I, Nt 4.0

Undergraduate Of Liberal Arts