Wendy Taylor Email & Phone Number

Nashville, Tn, Us

San Francisco, California, Us

➤Founder Coach focused on helping founders with ADHD make the most of their ADHD superpowers➤Startup advisor for founding teams in emerging tech ecosystems taking startups to the next level of fundraising, revenue, or customer acquisition➤Delivering leadership coaching programs focused on people, process, and performance➤Building advisory boards and dream founding teams that pre-seed or seed startups need to get to the next level➤Fixing broken processes that destroy businesses and creating scalable processes that will take the startup to the next level➤Creating a performance culture that sets every team member up for successI help all founders — but especially neurodivergent founders — build their businesses by surrounding themselves with the people they need and the systems they need, that will help them avoid founder failure.I have a passion for helping founders in underserved communities build strong businesses by creating a community of success.Let’s schedule a call:https://calendly.com/wendytakingchargeus/wisdom-call

I help executives build their long game strategy — creating a path to your career goals, creating impact and building your legacy. I have a passion for helping executives embrace the authenticity and power of who they are, while they navigate their career ladder and make a lot more money — without sacrificing time with family and friends, and their passions and interests.I bring more than 25 years of leadership experience to my executive coaching. You can work with people who have worked in HR — or you can work with someone who has actually been an operations executive with a seat at the table — making the decisions that led a company to a $100 million exit. Are you an executive who needs to work on your long game? https://calendly.com/wendytakingchargeus/wisdom-callI help job seekers land better jobs that fit their personalities, their values, and their experience and chart their path to the career of their dreams. I am a classical musician living in Music City — and I come from a family of artists. I love helping musicians and artists land bill paying jobs that support their music and art. I offer 1-1 coaching, helping people land better paying, happier jobs and creating careers that work for them and their whole life. I give you the knowledge and tools to stop wasting your time doing things that other career coaches teach and that will NOT get you to the next great job or create the career you are seeking. I bring more than 25 years of leadership experience to my coaching: leading teams of hundreds, hiring thousands, and conducting 12,000+ interviews. Are you in a job search? https://calendly.com/wendytakingchargeus/take-charge-of-your-career

Nashville, Tn, Us

Nashville, Tn, Us

➤Built strategic partnerships with StartUpNash, the Wondry, the Arts & Business Council, KreateHub, Conexion Americas, and Corner to Corner for 2024➤In 2023, as programming chair, I designed programming and recruited speakers for two days of programming, collaborating with representatives of NBIC, Nashville Entrepreneur Center, the Wondry, TEDxNashville, and FoundersLIVE.➤I created a mix of deep dive sessions, immersive workshops, innovation showcases, and attendee-driven small group discussions that created impact, were targeted and interactive, and reflected real world experience.➤I developed the entire program with a team of four volunteers in six weeks from start to finish.➤In 2022, I served as a volunteer on the programming committee supporting speakers. I also assisted with managing the registration table and doing event photography.

San Francisco, Ca, Us

Connery Consulting is a boutique management consulting firm. With over two decades of technology experience, Connery helps build and scale amazing tech companies. ➤Managed dozens of engagements, working with executive teams to achieve growth milestones and next funding rounds➤Led engagements selecting and implementing new technology, designing new processes and leading process improvement initiatives, selecting and managing outsourcing partners, designing and delivering training programs, and developing talent strategy➤Clients averaged a 64% exit rate➤Focused on operational scale and talent strategy with clients including Acompli, AltSchool, Brava Home, Conviva, Dropbox, EOS Climate, Flurry, ForeScout, Genability, Get Satisfaction, Impact Radius, Insightly, Interactive Earth, LogicMonitor, Mocana, Narvar, Nauto, PROs, Rally, Rocket Fuel, Total Defense, TRiQ, Wishbone, Wrike, Yi Technology, and Zendesk

Bellevue, Washington, Us

➤Led curriculum design for DrivaWise, designing and leading highly interactive workshops and webinars designed to take customer experience organizations to the next level of performance➤Added additional revenue by developing and leading workshops customized for Driva clients and Driva membership communities (CCOF and GOC)

Bellevue, Washington, Us

➤Led programming, community, curation, and experience design for the Global Operations Council and Chief Customer Officer Forum, elite communities of mid- and senior-level executives

Bellevue, Washington, Us

➤Managed dozens of engagements with Driva’s portfolio of world class clients, featuring the best of academia, government, and Fortune 500 organizations, deploying McKinsey tools with a get it done attitude➤Led engagements focused on selecting and implementing new technology and outsourcing partners➤Developed and delivered audits to evaluate process and performance improvement opportunities➤Consistent track record of cross-sell and up-sell wins➤Managed dozens of engagements and served as a contributor to others, including projects with DirecTV, Expedia, First Data, McDonald's USA and Japan, Metlife, Prysm, Redbox, Rodan + Fields, SCE, Stanford University's Controller's Office, and T-Mobile.

Philadelphia, Pennsylvania, Us

➤Responsible for the region’s operations including client and community relations, development and implementation of a marketing strategy, talent acquisition, customer satisfaction, contract renewal, and regional area profitability➤Achieved a 124% increase in new business over renewal revenues➤Exceeded peer results for student educational gains by 10-20%

➤Led the board and management team of this $600k integrative medicine clinic providing acupuncture, Chinese Medicine, and therapeutic massage to people living with HIV/AIDS➤Increased performance and efficiency with a management reorganization, a reduction in force, and the hiring of a new Executive Director, resulting in a 45% increase in grant income and a 20% decrease in administrative costs➤Engaged high-level community contacts to expand the board by 50%

Denver, Co, Us

➤After Paymap's $100 million acquisition by Western Union/First Data, responsible for project management, instructional development, and operations-wide communications to implement all process improvement, re-engineering, technology, and marketing initiatives across 520 employees in nine operations units in five sites and two countries ➤Led a team to leverage Six Sigma Kaizen tools to re-engineer three operations processes increasing fee-based revenue by $500k, reducing costs by over $1M, reducing lead and cycle times by an average of 86%, while delivering value-add features➤Implemented re-engineered sales and fulfillment processing platform across five sites increasing sales conversion rates by 41%, reducing fulfillment processing turn-around by 75%, and eliminating 40% in processing costs➤Implemented Customer Service operations in Corpus Christi and met combined growth goals of 122%

➤Improved customer service call center operation service levels by 88%Implemented re-engineered sales and fulfillment processing platform across five sites increasing sales conversion rates by 41%, reducing fulfillment processing turn-around by 75%, and eliminating 40% in processing costs➤Led initiatives to recruit, hire, and train 72 CSRs in 70 days to meet aggressive call center operations 144% three month growth strategy➤Launched new Customer Service operations and met combined growth goals of 122%➤Led flagship operations, including the process improvement and change management team, training delivery and instructional design team, workforce management, inside sales and customer care call centers, and processing units ➤Employee #23 at the company, promoted five times in three years➤Member of Paymap’s leadership council, leading an operations organization of 400 employees, 80% of the total company workforce, at the time of their acquisition➤Responsible for operational integration when the company was acquired for $100 million in 2002➤Led major process improvement opportunities to address major customer and revenue impacting inefficiencies, including new operational fee recovery procedures, netting an additional $500k in fee income in the first year

➤Responsible for a 50-seat customer service call center and two 30-employee processing support units

➤Responsible for client management of two accounts and one at-risk account, change management, communications, and instructional development for all marketing test initiatives, and line management of a 30-person fulfillment processing department➤Re-engineered fulfillment processing, improving processor productivity by 50% and accuracy by 40%➤Led the turn around of an at-risk client relationship as account manager

➤Responsible for project management and communications in the inside sales center and for the management of a team of 18 inbound inside sales team members ➤Led the initiative that resulted in successfully meeting tax season demands➤Developed sales and service cross-training and soft-skills training for a 100 seat call center

Baltimore, Md, Us

➤Consistent track record of turning around underperforming programs➤Managed five after school programs serving 200 children at twelve elementary schools and three summer camp programs serving 1500+ children ➤Won a $20k grant to implement a youth program in an underserved Baltimore City community and an AmeriCorps grant to build a parent and child care provider education center➤Received two national quality awards for innovative family programming➤Overhauled the summer camp program at the Towson YMCA, revitalizing the program’s bad reputation in the community

Ba, Social Sciences, French, Secondary Education

International Relations, French

High School Diploma, Gifted And Talented