Wendy Teo Email and Phone Number
Wendy Teo work email
- Valid
Wendy Teo personal email
With close to 24 years of experience at Microsoft, I have had the privilege of working across various functions, including Industry Solutions Delivery, Services Sales, Consulting Practice, Customer Service and Support (CSS), and Worldwide (WW) Operations. My journey at Microsoft has allowed me to develop a deep understanding of cross-functional team leadership, operational excellence, business management and planning, contributing to the company's sustained success.Leading the Resource Management function for Asia and Global Delivery, my primary mission is to ensure we harness the right talent for our projects to deliver the best positive outcomes for our customers.As the Business Manager for Services in Asia Pacific (APAC), I led the APAC Services Transformation Plan for a $150M sales business, achieving world-class performance (Year-Over-Year %: Premier #1 WW, MCS #3 WW). This role involved large-scale change management, area and segment integration, operational initiatives, and execution excellence.As the Business Manager for Modern Workplace (MW) Consulting Practice for Asia, I successfully led the team through the Services Delivery Transformation. My responsibilities included landing and operating the P&L, planning, demand and supply forecasting, and partnering closely with Corp, Finance, and Operations Teams. The MW Consulting Practice was recognized for its predictability in financial and operational results.My experience in CSS and WW Operations covered functions such as product information management, product and service launches, and business operations management. This allowed me to gain deep operational and program management experience across different businesses and functions.Prior to joining Microsoft, I worked for a range of companies in customer operations, marketing, and sales roles.I am known for my depth into details, ability to work with data to drive decision fueling insights and passion for people. I have managed teams across Asia, giving me both the depth and breadth of managing diverse teams under different business construct, maturity, and stability.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
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Resource Management Lead For Asia And Global DeliveryMicrosoft Oct 2020 - PresentRedmond, Washington, Us- Lead a high-performing Resource Management Team for Asia and Global Delivery, ensuring optimal staffing for business performance.- Collaborate with cross-functional teams to meet business targets, resolve staffing issues, and enhance data quality for resourcing needs.- Achieve seamless resource management resulting in improved project delivery timelines and increase in operational efficiency.
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Senior Business Manager And Beo Manager, Apac ServicesMicrosoft Mar 2019 - Sep 2020Redmond, Washington, Us- Orchestrated Area Business Planning and Rhythm of Business (ROB) to deliver predictable and sustainable business metric performance.- Led the Business Excellence and Operations (BEO) function which provides financial, scorecard and operational support, covering all 15 APAC countries.- In fiscal year Jul 2019 to Jun 2020, landed the Area Transformation Plan successfully resulting in strong performance in the $150M sales business. Year-Over-Year %: Premier #1 WW, Microsoft Consulting Services #3 WW.
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Senior Business Manager, Modern Workplace Consulting Practice AsiaMicrosoft Jul 2016 - Mar 2019Redmond, Washington, Us- Deconstructed the P&L to provide clarity across the organization, supported with operational cadence to enable the business to execute and deliver to financial and customer goals.- Built organizational capability on managing the P&L and operational metrics through ongoing education to the Leadership Team and Managers. - Built an operating model with Finance and Operations Teams with clear execution levers to land the P&L. Delivered results with predictability month on month with positive variances.
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Senior Business Manager, Customer Service And SupportMicrosoft Jul 2015 - Jun 2016Redmond, Washington, Us- Created organizational strategy and priorities aligned with Global and Regional direction. Driving business success as a Winning Team across business lines.- Established cadence, structure and process to drive predictability, efficiency and data-based decision making.- Landed various effective face-to-face and virtual Leadership Team and People Manager meetings, which helped the team to interact, learn and grow as a Winning Team.
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Senior Business Program Management Manager, Customer Service And SupportMicrosoft Jul 2013 - Jun 2015Redmond, Washington, Us- Built an effective team from ground up supporting 3 key functions – Tools & Process, Release Management and Operations.- Led the Headcount Management process across Asia to effectively manage staffing to demand and budget. Drove weekly review and approval process with the General Manager for CSS Asia.
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Business Manager, Customer Service And SupportMicrosoft Apr 2011 - Jun 2013Redmond, Washington, Us- Drove a predictable and purposeful ROB, with a strong people plan to drive organizational growth.
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Senior Program Manager, Worldwide OperationsMicrosoft Feb 2009 - Mar 2011Redmond, Washington, Us- Launched Windows 7 and Office 2010 successfully, managing cross-group readiness and expectations, keeping track of all moving parts, identifying and mitigating risks and issues.
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Program Manager, Worldwide OperationsMicrosoft Feb 2005 - Jan 2009Redmond, Washington, Us- Delivered WW process and drove Launch Readiness Playbook adoption and tool improvements. Implemented scaled approach for Launch Readiness Playbook.
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Product Information Specialist, Worldwide OperationsMicrosoft Sep 2002 - Feb 2005Redmond, Washington, Us- Drove Programs BOM configuration and Japanese BOM template automation.
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Configuration Specialist, Worldwide OperationsMicrosoft Nov 2000 - Sep 2002Redmond, Washington, Us- Learnt business rules and processes quickly without prior Bill of Materials (BOM) configuration knowledge. Delivered excellent performance metrics with zero defects.
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Several Roles Across Customer Operations, Marketing And SalesVarious Companies Jul 1994 - Nov 2000Greenwich, Ct, Us
Wendy Teo Skills
Wendy Teo Education Details
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National University Of SingaporeStatistics And Japanese Studies
Frequently Asked Questions about Wendy Teo
What company does Wendy Teo work for?
Wendy Teo works for Microsoft
What is Wendy Teo's role at the current company?
Wendy Teo's current role is Director Resource Management at Microsoft.
What is Wendy Teo's email address?
Wendy Teo's email address is we****@****oft.com
What schools did Wendy Teo attend?
Wendy Teo attended National University Of Singapore.
What skills is Wendy Teo known for?
Wendy Teo has skills like Product Management, Program Management, Cross Functional Team Leadership, Software Project Management, Project Management, Vendor Management, Business Intelligence, Strategy, Saas, Pre Sales, It Strategy, Business Analysis.
Who are Wendy Teo's colleagues?
Wendy Teo's colleagues are Dean Pachosa, Abdelali Zitouni, Nathan Caprio, Mayur Vaghela, Anitha Bagyam, Tyrone Paratene, Penny Pan.
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