Wendy Timperley (Hilton) Email & Phone Number

Manchester, Gb

Manchester, United Kingdom

MESM (Medical Equipment Supplies & Management) are a global business who specialise in providing medical equipment procurement solutions to the clinical trial industry. Customers include some of the largest pharmaceutical companies in the world. MESM presently supply specialist equipment to over 80 countries worldwide.As Operations Manager I am responsible for the effective leadership, management and development of the teams that operate within the Supply pillar of the MESM Value Proposition. This involves leading cross functional / matrixed teams to achieve organisational goals and to optimise performance. Responsibilities include:* Providing management and leadership support and motivating teams to achieve targets, KPI’s and goals and effectively managing any associated departmental budgets and costs.* Acting as a liaison to senior management by analysing, reporting and presenting information on performance metrics and areas of concern.* Quickly adapting to an ever changing environment, reacting effectively to manage change, solve problems and meet challenges. * Proposing, presenting and implementing solutions and new ways of working.Ensuring effective communication between all stakeholders to maintain an environment of continuous improvement.* Effective workforce planning ensuring the business is appropriately resourced to meet objectives; identifying and resolving under performance, skills gaps, training needs and undertaking recruitment drives.

Manchester, United Kingdom

I have strong functional capabilities and extensive experience with talent acquisition, compensation & benefits, policy development and change management initiatives. I work very closely with the business units that I am responsible for, partnering and consulting on various HR related issues. I conduct regular meetings, provide guidance, analyze trends and metrics and develop programs and policies to support the overall strategic direction of the company. Responsibilities include:• Driving forward HR strategy & Legal Compliance.• Analysis of all key HR Metrics, monthly reporting in various formats for local SMT and parent company.• Recruitment & Selection• Talent Management & Learning & Development• Performance Management dealing with grievance and disciplinary matters & performance improvement programs.• Retention & Engagement initiatives including full production of Employee Newsletter, corporate social responsibility initiatives etc.• Development of HR related documentation, policies and procedures.• Undertakes H&S Manager duties, risk assessments, H&S policy development, training etc.• Compensation & Benefits• Management of payroll

ID Group comprised of three specialist building services companies covering the Electronic Fire & Security marketplace and the Heating, Ventilation and Air Conditioning (HVAC) market. Main duties and responsibilities include:• Plan, develop and implement strategy for HR management and development including: recruitment and selection policy/practices, discipline, grievance, counselling, pay and conditions, fleet, contracts, training and development, succession planning, redundancy and restructuring, due diligence and TUPE situations, performance appraisals and quality management issues etc. Develop, update and maintain H.R. policies and procedures for inclusion in the company staff handbook. Work closely with line managers assisting them to understand and implement policies and procedures. • Establish and maintain appropriate systems for measuring necessary aspects of HR development.• Effectively administer, control and monitor compensation and benefits for the Group and report on same as necessary including: company cars, health care, pension schemes, life cover etc. • Provide an effective and efficient recruitment & selection process.• Carries out an effective discipline and grievance procedure.. Interprets legislation and provides advice, support and guidance to line managers and directors. . Represents organisation at personnel related hearings and investigations.

Wigan

During my employment worked in many areas of the business from Cashier/Sales Assistant through to Customer Service Advisor, Export Clerk, Call Centre Supervisor, Call Centre Manager and finally, HR Manager. I worked as Call Centre Manager from 1997 to 2001 but started to undertake HR duties from 1999. In 2001 I was offered and accepted the full time role of H.R. Manager, duties included much of those listed above.Main duties and responsibilities as Call Centre Manager included:• Full responsibility for inbound contact centre dealing primarily business to customer with approximately 15% business to business. Maintaining and improving operations and procedures to maximise sales. Actively offering and encouraging the highest standards of customer service throughout the department. • General day to day management of employee's working in three main areas i.e. Order Processing, Customer Service & Returns Processing. Weekly and periodical statistical reporting on departmental efficiency with regards to man hours, productivity and other KPI's set against budget. Responsible for producing weekly and monthly rotas to ensure full cover and minimise lost time.• Monitoring and operation of an InDex Telephone System and associated CCM. Reporting and analysing calls i.e. number answered, lost, periodical peaks and troughs, operator and team performance, maintenance and creation of hunt groups, users and call control plans.• Undertook a key role in the implementation of a fully integrated business wide computer system. As 'Maginus Champion' I was responsible for working alongside IT and the Operations Manager to complete 'business process mapping'. I also coordinated a team to thoroughly test the software and run a pilot ready for 'go-live'. I was responsible for all call centre training in relation to the new system and the production of associated training manuals to ensure all users were proficient.

Post Graduate Diploma In Hrm/Personnel Development, Cipd

Activities and Societies: Chartered Member of the CIPD

Education record