Wendy Vandeuson Email & Phone Number

Cortland Ny

Rate all policy changes for the Emergency Services programs such as vehicle add/deletes, coverage amendments and property changes for various lines of business. Process Broker changes and non-pay cancellations in coordination with accounting and legal. Provide training on all types of endorsement processing and setups. Entry level endorsement processing for Commercial Lines Accounts.

Cortland

Act as backup for Arch DMV reporting working as a liaison between Arch DMV and McNeil for vehicle reporting and State form filings.

Cortland

Maintain the endorsement inbox. Analyze endorsement requests from agents for content.Communicate with Agents in regards to missing or incorrect information. Follow up on 2nd request endorsements. Create endorsement workflows for each program, route workflows to the appropriate underwriter or designee for completion, process endorsements and create cover-sheets as necessary. Provide training for various underwriting administrative functions such as cover-sheets, policy follow-up procedure and endorsement workflow setup. Act as backup for the MVR specialist. First point of contact for underwriting customer service calls that do not wish to receive voicemail.

Cortland Ny

Process and issue new and renewing policies that have been quoted, bound by the underwriters and process endorsements. Assemble and copy policies for issuance to agents and insured’s. Issue insurance ID Cards as requested. Update project tracker - send request memos, prepare necessary forms, follow-up contact with broker via telephone, e-mail or fax, enter information into paperless application (C1). Verify completed policies for accuracy. Attend monthly Underwriting Meetings as required.

Tully, Ny

Responsible for all non-selling customer inquiries including but not limited to: expedite requests, return material authorizations (RMA), invoicing issues, order acknowledgments and tracking information. Assist company Controller with A/P and invoice reconciliation. Purchase office and janitorial supplies, perform data entry of Sales Orders, Invoices and RMA's; paying close attention order details and individual customer requirements. Submit all Sales Orders to production planning for fulfillment. Answer all incoming non-directed telecom inquiries. Communicate special instructions from customer to shipping to ensure on-time deliveries. Responsible for creating and publishing quarterly company newsletter using Microsoft Publisher. All other duties as assigned, reported directly to the Company Controller/HR Manager.

Cortland, Ny

Technical Coordinator/MRO Buyer position included all Administrative Assistant responsibilities as well as those below: Assist the Facilities Manager with day-to-day office management, including insurance, facilities operating procedures, Security supervision and confidential employee attendance reporting. Successfully trained and supported 30+ employees on new operating systems, travel arrangements, expense reporting and various office procedures. Responsible for creation and distribution of documents to keep staff informed on policies and procedural changes. Supervise Switchboard and Mailroom personnel. Perform yearly employee reviews and salary recommendations. Assess organizational training needs, apply disciplinary measures as required.Assist Facilities Management in the creation of new departmental procedures.Achieved high customer satisfaction managing Telecom for 800+ employees. Negotiated yearly PM Service agreements. Performed all Moves, Adds and Changes programming for entire site. Provided management will call detail accounting reports on a monthly basis. Provide cost estimates and other business support services to various levels of Management. Responsible for creation and implementation of new mail distribution and sorting system. Purchasing - Provide MRO Purchasing support and administration for 30+ employees. Interacted daily with Corporate Accounts Payable for issues with invoice resolution and reconciliation. Negotiated service contracts for many applications and worked directly with shop floor personnel to purchase repair parts as directed. Coordinated shipping with national and international outside agencies.

Cortland, Ny

Create departmental procedures from written text provided by Maintenance Manager. Enter Purchase Orders and Work Orders into MAPICS. Answer phones and take messages for Maintenance Management and Purchasing personnel. Maintain Maintenance Manager and Buyer's file system. Distribute departmental memo's and procedures as necessary. Issue keys and maintain Facilitrac Key/Lock database. File all open orders and transition all closed orders as directed by Maintenance Buyer. Reconcile department petty cash box. Act as liaison between UAW employee's and Maintenance Management in their absence providing information as needed and taking messages. Proctor all maintenance trainee scheduled exams for UAW employees.Provide administrative support in the creation and implementation of the UAW Maintenance Trainee Program. Work alongside IT to develop and implement the first online Maintenance Work Order System in Lotus Notes.