Responsible as project manager for the renovation of ISS' headquarters in de Meern

As Commercial Excellence Manager, I'm responsible for implementing and embedding the ISS Way of Selling throughout the organisation. I support the commercial team to work faster and more efficiently by optimising processes, systems and training. In my role I was part of the global Commercial Excellence Community within ISS

As a self-employed person, I support organisations on a temporary basis with their facility issues. Whether it's filling a temporary position, managing a project or giving strategic advice in the facility area, I am ready to achieve results. AssignmentsISS Facility Service (Mar'22 - now) - solutions manager

I am primarily responsible for the design and implementation of contract and supplier management of the soft services services. In the initial phase, an important focus will be on the implementation of the new IFM contract as of 1 April 2020. In addition, I am making an important contribution to the development and innovation of facility services at tactical level. From the FM organization, I act as a central point of contact in the field of security & calamities and I am responsible for relationship and stakeholder management. I work closely with (IFM) suppliers and the purchasing, facility & real estate manager. I am able to translate the wishes and needs of the customer into appropriate services on a tactical and strategic level, where I report to the Purchasing, Facility & Services manager Real estate. Every year I have the responsibility for my own budgets including saving objectives.

Responsible for initiating, managing and securing strategic (improvement) projects to structurally improve the performance of Sodexo Netherlands on a financial and customer level.

Responsible for (co-) designing, implementing, activating and safeguarding company-wide, strategic projects to structurally improve the performance of ISS Facility Services. This in connection with our business-critical (IT) systems, to become the best service organization in the Netherlands and to work towards the long-term goals.

- Responsible for designing and developing customized customer solutions (value propositions).- Responsible for managing the creative process within tender processes, aimed at maximizing the success ratio in order to contribute to the long-term sales objectives of the organization.- Responsible for binding customers to ISS by offering innovative and relevant facility service solutions.

Responsible for the implementation of the IFS contract of ISS at Movares Nederland as of 1 April 2016. Services in scope include cleaning, catering, reception, service desk, security, office supplies, indoor landscaping, small maintenance, postal and courier services. In addition, 7 FTEs were transferred from Movares to ISS. Tasks and responsibilities included - Mobilising ISS organisation for transition, managing project team; - Drafting Service Level Agreements per service including KPI in agreement with customer; - Drawing up a Bonus / Malus system in agreement with the customer; - Implement various services; - Presiding Steering Committee meetings;

ArrangeGroup delivers Interim Management, Project and program management and practical advice primarily focused on Facility Management and procurement. My projects and assignments are noted below.

The Site Facilities department of Tata Steel is responsible for the facility services on site. Site Facilities has made the choice to conclude an integral contract in 2015 with 1 service provider for the Soft Services (catering, cleaning, office services etc.).Tasks and responsibilities:- Responsible for the Finance working group in the Integrated Facility Management (IFM) Contract implementation project; - Drafting financial paragraph for contract; - Drafting and implementation of financial processes for invoicing, (monthly) reports and variations.- Develop an improvement proposal for Office Supplies. - After approval responsible for transferring various activities to the new Service Provider as an extension of scope;- Give substance to the (new) Demand manager Offices function after implementation of IFM contract;

The Facility Department of The Hague University of Applied Sciences (De HHs) aims to provide optimum support for education with her facility services. As an Outsourcing Specialist, I was responsible for guiding and addressing suppliers in the correct manner and supervising compliance with contractual agreements and / or SLAs by both suppliers and De HHs.Tasks and responsibilities included:- control and management of the relationship with the supplier;- contact point (reporting point) for The HHs (internal customer) regarding potential customer questions as well as suppliers and / or performance issues and points for attention;- conducting evaluation interviews with suppliers at both tactical and strategic level, and recording these (in) in interview reports;- supervising and checking contractual and / or SLA agreements made;-check 'contract compliance';-handling of possible escalations (possibly in cooperation with central contract manager);-checking price and delivery agreements at order level (invoices and quotations);-control and interpret management reports which are periodically supplied by the supplier;- making this management information available to stakeholders within the HHs;- recording changed appointments in an addenda (in collaboration with central contract manager);- acknowledge suppliers' potential and benefits (added value) (h) and submit them to contract owners;project member for various European tenders and multiple quotation projects;Decentralized contract management of the unit Housing and unit Management & Maintenance is part of the unit Outsourcing of the Facility Department. For the unit Management & Maintenance it was part of my assignment to set up contract management.

Objectives project Scope Revalidation HTC- Clear and unequivocal explanation of the 81 service level agreements (SLAs);- Responsible for an inventory of the current services provided by JCI at the HTC Campus. - Responsible for providing insight which services are not provided by Johnson Controls but for example by Owner / LandlordObjectives Workstreams HTCEvaluate, optimize and secure the inventoried service, with Philips Real Estate and the Business, in the Johnson Controls (OPS) organization with standardization and cost savings as starting points.In addition, I have contributed to various projects including a project from Philips Real Estate to achieve a global standard in the field of Total Facility Management. I advised Philips Real Estate on the description of Soft Service activities and also provided input during the pilot phase.

- Ensuring an undisturbed transition from the mail & scan services to a new supplier; - Responsible for mapping the scope of service provision and making proposals for improvement for cost reduction; - Drafting financial variation documents; - Drafting contractual agreements for recording agreements and quality indicators;

- Responsible for daily operations at the Philips CL location in Drachten regarding Soft Services which included managing service coordinators and handyman’s (3fte). - Responsible for drafting and implementing an improvement plan for Soft Services. The improvements focused on improving the relationship with the customers on site and structuring the work processes and procedures in order to create uniformity and clarity for the employees of JCI and Philips.

As a Facility employee I was a specialist and I advised operations and management in the field of facility management (sub-areas housing, telephony and facility services).I played an active role in the facility projects by anticipating new developments, prepare or implement. Important goals are a municipal district organization and housing that can be reached both physically and by telephone in accordance with applicable safety standards and current insights (ie the Health & Safety coordinator).Main tasks and responsibilities:- Responsible for the facility services (sub-areas housing, telephony and facility services) to the district organization with the exception of the location Werf- Provide new developments in the above-mentioned sub-areas, often in a project-based manner- Organize and coordinate relocations and renovations- Content contract manager and account manager for DFM (landlord) and municipal and external suppliers- Ensure technical and organizational design and the policy of fixed and mobile telephony- Tracking and translating urban developments in the area of ​​facility services in the aforementioned areas

Within the Gerrit Rietveld Academie, the responsibility for accommodation and related facilities is assigned to the Facility Department. Within the Facility Affairs department, the Concierges & Receptionists team is responsible for the daily operation under the supervision of the team lead.My assignment consisted of:- Managing the team of Concierges & Receptionists (6fte) and normalizing the mutual relationships.- Managing the execution of the operational facility processes and ensuring the planning and coherence between the annual (recurring) operational work processes, while making well-considered proposals for improving or adapting the work processes.- Provide input and data to Head of Facility Services to improve facility management and to contribute to the preparation of the measures to be taken and decisions made by the Head of Facilities.- Advising Head of Facilities and Director of Operations and making concrete proposals.- Provide proactive advice to the Head of Facility Services about improvement proposals for the academy.

As a project employee for the project lead Service, I have carried out the following activities: - Managing documents and project administration for the project lead and the Internal Services Center (IDC). - Mapping and organizing the required equipment for the various service spaces of the IDC. - If necessary, align the IDC, project Use & Management, project Casco and customer (civil servants). - Asked various topics, as a proposal, for solicitation and unsolicited, for example: * Facilitate facilities such as writing on glass panels; * Completion of catering concept. - Contact point and information point are for front and back office of the IDC with regard to the starting points of the building and the service. - Delivery of a building file and resident handbook containing the starting points and information of the building and services.Client reference Laury Triepels (not in possession of a Linkedin profile):"Wendy came, saw and conquered: from the very first moment I had a picture of what I brought in with her as a person at the project. She has more than lived up to my high expectations in all areas. She turned out to be a calm and hard worker, who is independent and critical. And above all a very nice person. "

As account manager of the Rotterdam Service Department, I was responsible for customer contact at tactical / strategic level with various departments.

My duties as location manager consisted of the following:- Through regular supplier and customer contact, the execution and quality of the facility products and services are monitored as agreed with the customer and described in the Service Provision Agreement (DVO), so that the customer wish / expectation is realized within the financial frameworks and aligned on the customer's primary process.- Managing the additional wishes of the customer within the framework of FS so that the service is even better aligned with the primary process of the customer.- Align signals on the (changing) needs of the customer with the customer and communicate the performance of suppliers within FS so that the ProductServicesCatalogue of FS, contracts and agreements with suppliers can be adjusted.In the period from October 2009 to March 2010 worked as location manager for Roteb.In April and March 2010 working as location manager for OBR, DS + V and Gemeentewerken.

Managing the housekeeping, general service and warehouse.Managing approximately 15 operational employees with different cultural backgrounds.Responsible for purchasing, including the following activities:- Contact with suppliers.- Control and evaluation of activities and contracts.- Checking invoices.- Request quotes and advisory role to manager- Inventory management.- Place daily orders.- Implementation and control of SAQ procurement procedures.

Supporting the Facility Manager in coordinating and managing purchase cleaning, catering, maintenance and security; This included the following activities:- Processing purchase invoices in system (Oracle);- Processing daily orders;- Requesting and assessing quotations, advisory role to Facility  Manager;- Contact with suppliers;- Control and evaluation of activities and contracts;- Check, execute and evaluate maintenance planning.