Screens referred self pay patients for programs suchas Medicare, Medicaid, Medicaid for Nursing Home Placement, Crime Victims,Vocational Rehabilitation, QMB, SSI and any/all other third party coverage including other available local, state and federal programs and the Hospital’s Financial Assistance Program; and provides Point of Service collections for self pay patients, patients who have balances after insurance or Medicare payments, and patients that do not qualify for any programs/coverage.

Expanded buying relationships of Business customers by evaluating customer needs and recommending products and services to fit those needs. Analysis of account set to create targeted outbound calling campaigns by creating reports and using Salesforce to track and fill future pipeline. Prospecting for new clients by cold calling, email campaigns, and social media marketing to increase base. Met expected metrics and exceeded monthly sales goals with an average of 135% to goal. Utilizes negotiation and problem solving skills to resolve customer issues and ensure customer retention and loyalty. Led team by developing best practices to increase team revenue, and helped on board and train new hires. Held meetings with leadership to generate forward thinking strategies with in the business department to ensure the longevity of the department. Call me to discuss your business phone or tablet needs 423-682-6589wendy.vigliotti1@t-mobile.comTwitter: @wendyvigliotti

Outside Business Development Executive, responsible for new client relationships and business partnerships, growing our client base, and developing sales strategies to successfully meet and exceed sales goals. Working for the largest and oldest IT Managed Services Provider in Middle Tennessee, I meet with Middle Tennessee and the surrounding states' small to mid-size business Owners and C-Level Executives to discuss their company and their IT infrastructure & related challenges. Providing clients with predictable, flat-rate billing for unlimited support such as Core Network Management, End User & Helpdesk Support, IT Consulting & Dedicated Technical Team, Network Security, Compliance & Regulation Assistance, and Vendor Management. Offering additional assistance such as Project Services, Infrastructure Upgrades, and Vulnerability Assessments.Business Development | Account Executive | Strategic Business Planning | Outside Sales | Inside Sales | Lead Generation | Sales Forecasting |Sales Pipeline Management |Sales Process Management | Client Account Management | Customer Advocacy | Contract Negotiation | Personal Brand Development | Corporate Brand Development | Referral Network Development | Business Continuity | Technology Consultant | Managed Services | HIPAA Consulting | FFIEC Consulting | Storage | Disaster Recovery | BYOD | Backup | Recovery | Cloud Computing | Security | Infrastructure & Network Management | Software Management | End User Computing | Client Hardware Management | Hosted Services | SaaS |HaaS

Developed a platform to help this startup company continue their rapid growth by introducing a CRM tool, creating a Sales training program, as well as performance goals for new employees. Established sales goals by creating daily and weekly objectives to include effective cold calling, prospecting, networking events, and adherence of using the CRM tool and KPI’s. Responsibilities include the hiring and training of new sales talent, assessing sales performance, meeting sales goals, forecasting, develop and execute tactical sales plans to meet companies growth targets, product positioning, set performance goals and deliver evaluations.􏰝 Representing the business at networking events to promote the company and it’s products􏰝 Evaluation of competitors products and pricing structures􏰝 Managing the growth of current clientele􏰝 Market Expansion􏰝 Lead Generation􏰝 Problem Solving / Analysis􏰝 Negotiating Contracts􏰝 Effectively communicate our value through presentations􏰝 Proven ability to position our products and services against our competitors

Responsible for acquiring new business opportunities and growing territory by, Cold Calling, Prospecting daily, Networking, and Developing relationships with key decision makers. Products included: VOIP, Hosted VOIP, Wi-Fi, Ethernet Services, Cloud Services, PRI, Analog Business Telephone Service, Internet Access, and Digital Cable TV. Built trusted relationships with referral partners to include: IT Providers, POS Solutions, Telephone Systems, On Site Security, Marketing Specialist, Web Designers, and more• Triple Threat Award - August 2014• Pace Setter- Involved in the interview process and selection of new BAE's-Mentoring/Training new BAE's during ramp to ensure successBusiness Development | Account Acquisition| IT | Software Integration | VOIP | Hosted VOIP | PRI | Ethernet | Cloud Services | WIFI | Internet Access | Analog Voice |TV | Value Selling | Customer Service | Territory Management | Relationship Building | Analytical Skills | Product Positioning | Budgeting | Prospecting | Forecasting | Presentations | Strategic Business Planning | Outside Sales | Sales Process Management | Customer Account Management | Customer Advocacy | Contract Negotiation | Referral Network Development | Business Continuity | Lead Generation

Supervise and drive profitability metrics with1500 large corporate accounts. Consistently perform in the top 30% in all profitability metrics by transitioning over 200 accounts from non-spending accounts. Premier page advocate and educator for Medium and Large business; teaching others how to best leverage personal pages to generate additional revenue and margin. Lead on creating effective marketing strategies for team to implement. Hand chosen by sales VP to be part of an elite Customer Experience team that led to improved NPS score; 37% baseline increased to 41% by end of project. On boarded and helped acclimate two new business managers. •Most Valuable Team Member Award Q1FY11•Team training liaison creating huddles and other educational opportunities •New hire mentor•Customer Service Experience MVP•Led team in financing initiatives that increased performance from subpar to over goal •Identified and closed multiple international deals•Grew accounts from $1M quota responsibility to over $5M per quarterBusiness Development | Account Executive | Strategic Business Planning | Inside Sales | Sales Process Management | Customer Account Management | Customer Advocacy | Contract Negotiation | Personal Brand Development | Corporate Brand Development | Referral Network Development | Business Continuity | Technology Consultant | Storage | Disaster Recovery | BYOD | Backup | Recovery | Cloud Computing | Security | Infrastructure & Network Management | Software Management | End User Computing | Client Hardware Management | Lead Generation | SaaS | Managed Services | Hosted Services

Took inbound and outbound sales leads and converted into sales generation and account retention. Developed a successful account set via operational excellence, creative product packaging and solution selling, technical knowledge, and superior customer experience. •Initiated and implemented work from home program in SMB to improve retention•Consistently attained in the top 20-30% Nationally•Team Player award•Sold over two million dollars in IT solutions quarterly•Promoted to Medium and Large opportunity in less than 6 monthsInside Sales | Sales Process Management | Customer Account Management | Customer Advocacy | Contract Negotiation | Personal Brand Development | Corporate Brand Development | Referral Network Development | Business Continuity | SMB Consultant - Technology | Cloud Computing | Security | Infrastructure & Network Management | Software Management | Client Hardware Management

Convert inbound Sales inquiry calls to sales of hardware, software, peripherals and services.•Sales Rep of the Quarter•Customer Service Experience MVP•Co-created and facilitated work from home program with management•Sold over a million dollars in IT solutions annually•Promoted to Business sales in less than a yearInside Sales | Sales Process Management | Customer Advocacy

Devised successful sales and business strategies to increase sales revenues and client base while managing all the day to day operational duties of retail management including cash management, HR, staffing, housekeeping, inventory control, and recursive training. •Long term client retention•Managed all aspects of 10+ employees•Provided trade show continuing hours and opportunitiesInside Sales | Sales Process Management | Customer Advocacy | Management | Training | Inventory Control