Problem-Solving Client Relations Analyst
Leveraging Technology To Increase Retention, Satisfaction, And Sales
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Wendy D W. Email & Phone Number
Problem-Solving Client Relations Analyst
at
Leveraging Technology to Increase Retention, Satisfaction, and Sales
LinkedIn matched
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Profile completeness 86%
Role
Problem-Solving Client Relations Analyst
Location
Las Vegas, Nevada, United States
Who is Wendy D W.? Overview
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Wendy D W. is listed as Problem-Solving Client Relations Analyst at Leveraging Technology to Increase Retention, Satisfaction, and Sales, based in Las Vegas, Nevada, United States. AeroLeads shows a matched LinkedIn profile for Wendy D W..
Wendy D W. previously worked as Gravie Member Services Advocate at Gravie and Customer Loyalty Team at Zappos Family Of Companies. Wendy D W. holds Bachelor Of Applied Science (Basc), Business Administration And Management, General, 2.7 from Brigham Young University.
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Profile bio
About Wendy D W.
Magic Master and Black Belt of Customer Relations passionate about leveraging technology achieving business objectives in key metrics focused on efficiency and quality. Consistently meets and exceeds expectations and translating to streamlined processes, improved productivity, and profitability.Diversified experience in client services, training, and project management. Expert at tracking issues, identifying root causes, and working cross functionally to resolve systemic issues.
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Leveraging Technology To Increase Retention, Satisfaction, And Sales
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6 roles
Wendy D W. work experience
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Gravie Member Services Advocate
Current- Gravie is a premiere health insurance that serves the needs of employers, insurance companies, brokers, and sometimes doctors and hospitals.
- Achieved 95% Metrics Over and Beyond to members and providers as a simple, seamless experience via email and phone channels utilizing
- Documented all interactions within Customer Relationship Management (CRM) platform with clarity and professionalism utilizing active listening skills strong written and verbal communication skills and ability to.
- Demonstrated commitment to Gravie CARE (Compassion, Advocacy, Resolution, Education) service model and the Gravie company-wide core competencies of being authentic, curious, creative and outcome-oriented.
Oct 2023 - Present
Problem-Solving Client Relations Analyst
Current
Leveraging Technology To Increase Retention, Satisfaction, And Sales
I have over 15 years client relations experience specializing in building excellent clients relations and improving organizational processes to deliver more efficiently and effectively. In all areas of operation, I execute strategies ensuring high quality results with integrity, dignity, and honor.
Jan 2015 - Present
Customer Loyalty Team
- Zappos.com is an online retailer that sells soft line goods online such as shoes, clothing, handbags, and accessories by providing premier customer service, customer experience, and company culture. Customer Loyalty.
- Achieved Holiday Champion 2015 Badge
- Achieved the Stocking Stuffers Award for maximum payout for Holiday Season 2016.
- Achieved Game of Phones for Overall Performance as the Ohana Circle.
- Achieved the Top Performer 2017 Award for the P.A.C.E. Facilitator for Ohana CircleFacilitated circle meetings in self-governance in alignment with operational practices of holacracy.Email Tier 1Created amazing.
- Achieved the Grand Prize for the Very Vegas Holiday Tree Decorating Contest.
Jul 2015 - Aug 2023
Patient Care Advocate (Customer Service Representative)
- Liaised between customers, benefits office, management, pharmacy, and managed care in Prescription Benefits Manager in a high-intensity call center environment. Subject Matter Expert
- Trained new hire classes in taking incoming calls, yielding consistent quality and efficiency.
- Collaborated with management for more effective and efficient computer systems and tools, reducing errors and unnecessary calls to other departments thus minimizing cost 30%.
- Shared with coworkers the most effective and efficient practices to offer incentives to clients via web and app technology and to convert from retail to mail order services.Magic Master of Client Relations
- Certified in Making a Great Impression on the Customer through relationship building, accountability, and handling difficult situations which reduced escalation to less than 2%.
- Attained highest Conversion rates from Retail to Home Delivery and Clinical Referrals on Health Action Plan Nationwide.
Nov 2003 - Jan 2015
Administrative Assistant I
Conducted an investigation of missing payments and misapplication of funds between UNLV School of Dentistry and CSN's Dental Hygiene Program which resulted in patients being over billed for services. *Recovered funds from CSN and other entities that received payments in error. *Processed claims to primary and secondary commercial insurance for outstanding.
Jul 2002 - Apr 2003
3 education records
Wendy D W. education
Bachelor Of Applied Science (Basc), Business Administration And Management, General, 2.7
Associate'S Degree, Accounting And Business/Management, 3.26
Associate Of Applied Science, Nursing (Rn) Program, 4.0
FAQ
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What company does Wendy D W. work for?
Wendy D W. works for Leveraging Technology to Increase Retention, Satisfaction, and Sales.
What is Wendy D W.'s role at Leveraging Technology to Increase Retention, Satisfaction, and Sales?
Wendy D W. is listed as Problem-Solving Client Relations Analyst at Leveraging Technology to Increase Retention, Satisfaction, and Sales.
Where is Wendy D W. based?
Wendy D W. is based in Las Vegas, Nevada, United States while working with Leveraging Technology to Increase Retention, Satisfaction, and Sales.
What companies has Wendy D W. worked for?
Wendy D W. has worked for Leveraging Technology To Increase Retention, Satisfaction, And Sales, Gravie, Zappos Family Of Companies, Express Scripts Inc. (Medco Health Solutions), and University Of Nevada Las Vegas.
How can I contact Wendy D W.?
You can use AeroLeads to view verified contact signals for Wendy D W. at Leveraging Technology to Increase Retention, Satisfaction, and Sales, including work email, phone, and LinkedIn data when available.
What schools did Wendy D W. attend?
Wendy D W. holds Bachelor Of Applied Science (Basc), Business Administration And Management, General, 2.7 from Brigham Young University.
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