Addiction Counselor

The Future is now

High End Boutique, Personalized ServiceKey HolderInventory controlCustomer RelationsReport to DM Associate Schedules

• Strategically lead and develop a team to enhance performance by setting clear accountable performance measures. • Responsible for cost center budget. • Create a culture and processes which achieve the business goals and objectives of the department. • Empower and Engage the Customer Service Team. • Identify new tools and technologies. • Use customer/order data and trends to analyze root cause issues to identify improvements. • Act as the Voice of the Customer. • Identify and provide direct reports feedback through 1:1 coaching and effective use of personal development plans. • Work effectively with all peers. • Drive quality and consistency. • Partner with sales to optimize customer relations through business planning and collaboration. • Hire people that make a difference. • Strive to continuously build knowledge and skills. • Maintain confidentiality. • Remain open to other’s ideas and tries new things; Share expertise with others; Give and welcome feedback; Apply feedback to improve performance; Contribute to building a positive team spirit. • Work with integrity and ethically. • Extensive experience managing customer service teams. • Strong strategic and customer focus with a clear understanding of the wider issues. • Able to develop service strategy and make recommendations. • Demonstrate the ability to motivate and communicate with others at all levels. • Excellent communication and negotiation skills. • Able to adapt and succeed in a changing environment • Evidence of well-developed leadership skills. • Uphold organizational values. • Willingness to make and defend decisions; exhibit sound and accurate judgment; Include appropriate people in decision-making process; make timely decisions. • Measure self against standard of excellence; Demonstrate accuracy and thoroughness; React well under pressure; Accept responsibility for own actions; Treat people with respect and consideration. ◦

Responsible for insuring of all Government Loans.Employment Verification.Debt to income verification.Effective communication between Realtor, customer and Loan Officer.Government Filing of closed loans.Trouble shooting.Decrease Escalation Issues.

Manager 1.5 Billion Dollar Cosmetics LineInventory Control Spa EventsMarketing Director Beauty AdvisorSkin Care AdvisorCustomer Service ExpertRetentions ExpertExceed Sales Goal

Court Mediation - pro bono

Manager of outbound call center.Transfer of 4 million dollars per day.Profit centric.Oversee legal team on scripting roll out.Promoted to Northwestern Regional Manager.Director of Kentucky Call Center Opening Operations.

Designed and Directed Corporate Real Estate Development Center.Created Training Manuals.Corporate TrainerPromoted Training to 3000 Realtors.Grew the company from 25 offices to 150 offices in 3 year plan.Public Speaker audiences of 1500Accountable to Board of Directors, CEO and President.Results based Training.