Wendy Williams Email & Phone Number

Houston, Texas Area

Start-Up company for family business- Office organization and equipment delivery upon request.

Houston, Texas Area

Primary sales for diamond studs, bracelets, necklaces, wedding sets and anniversary rings. I trained new employees of the layout of the store and advised how to lead a customer through the sales process. This involved asking the customer their expectations and leading them throughout the store based on their price requirements.Our store received the top sales reward for the most jewelry sold in December, 2013. This resulted to be one of the top performers for the Jewelry Source in Houston, Texas.

Gardner, Ks

This was a new company in wireless telephony looking to expand and acquiring additional companies in Florida. I provided oversight and project planning directives to ensure orderly and seamless integration of new company acquisitions into the business line.I oversaw and developed project plan for cell sites to be decommissioned in Florida in order to acquire additional companies throughout the country. The acquisitions allowed the customer work with only one company, Comnet Wireless and therefore saved the customer money.

Houston, Texas

Primary Lead project managing and coordinating start to finish activities for Europe and the United States for conversions from Analog TDM to Voice over IP.Built BUH hubs and AUH hubs with engineering teamsDeveloped a matrix management engineering team of fifteen.Purchased Avaya equipment including switches, phone lines, and all internal and external vendor lines.Projects were lead from initiation to completion in a four-month timeframe.Project Lead for the largest national site for data and call centers at Hewlett-Packard, converted from Analog to VoIP, in Alpharetta, GA, which saved millions of dollars for customer service world-wide.

Overland Park, Kansas

Primary Lead coordinating end-to-end test activities for the Nortel Voice over IP and the Time Warner Cable team.Primary internal and external communicator for Engineers and Directors to Nortel.Lead for Nortel and cable-related software and hardware issues.Managed documentation for internal site customers, in addition to monthly quality reviews with Sprint and Nortel executives.Ensured that the Next Generation Team remained on schedule, time and cost to ensure the quality product was released to the field.Maintenance, labor and cost usage cost were reduced up to 30% using the Voice over IP technology.Saved Sprint millions of dollars using the local and long distance integrations throughout Sprint.Below are my selected accomplishments- Launched 3G Wireless with the Sprint PCS Technology Integration Lab (STIC Lab). - Named Chairman Quality Examiner (Baldridge Award) This group spends months examining corporations with exceptional business practices.- Successfully launched Integrated Office with Telcordia's ISCP (Intelligent Service Control Point). This allowed business customers. to use their office phones as either mobile or landline with additional functionality not previously available to the business customer. This was promoted in the Wall Street Journal.- Received Excellence Reward for outstanding performance for Integrated Office.- Assigned lead for Nortel and cable-related issues, documentation and monthly quality reviews with Directors.- Developed test status matrix and Subjective Report for various test vendors in our lab. This final report was sent to the vendors and the Sprint executives.- Performed both inter and intra communication with teams from engineer to director level.- Lead for Time Warner and Suddenlink cable companies with Sprint to implement 911 and Operator Service Systems. Received Excellence Award for this project.- Lead for Sprint Emergency Services and the Government.

Houston, Texas Area

Developed and implemented company-wide critical data tracking system. Prior to application, had been an extensive manual process.Newly developed application was used by marketing, sales, facilities and development to track order process throughout the company.Mapped three company-wide billing systems resulting in new revised application, saving Logix thousands of man-hours spent compiling customer billing.

- Project Manager for Information Network, 1999. Created data warehouse for Houston railroad which captured data from 1900 to the present.- Business Analyst for DRT Systems, 1998.- Business Systems Analyst for BMC, 1998. Developed individual, internal national and international training programs on Vantive Support system. This included syllabus, coursework and class management programs.- Senior Business Analyst for MCI Systemhouse, 1997. Developed Requirements document for Futures Development with Texaco.- Project Leader for OneCare Healthcare, 1996- 1997. Implemented, trained and supported 20 sites with Medic software to automate scheduling and insurance processing. Led Alpha/Beta development with Hermann Hospital and UT Medical Center with Cerner to automate access to patient historical records within the Medical Center.- Business Analyst for MCI / Avantel, 1996- Business Analyst / Intranet Team Lead for WorldCom, 1995 – 1996- Customer Service and Support Manager / Technical Sales and one of Founders of Timecorp Systems, 1991 – 1995. Founded company with 4 employees and grew to over 70 employees by 1995 at which time was acquired by Hewlett Packard. Major clients included Wal-Mart, Lenscrafters, Long John Silvers, , HEB, Randalls and BabySuperstore. Established framework from current platforms to a more advanced Visual Labor Management system. Was directly responsible for product enhancement, engineering, technical support, client services and client development programs.- Technical Sales, Squirrel Point of Sales, 1989 – 1991- Technical Sales, Century Data Systems, 1987 - 1989

Bs, Organizational Communication

Activities and Societies: University Chorus, Alpha Delta Pi 1983 - 1986University Chorus

Bachelor Of Science (B.S.), Communication, General

Activities and Societies: University Chorus