Resource management- Identifying, assigning, and allocating resources across all projects in the program Risk management- Identifying, evaluating, and mitigating risks that could negatively impact the program's outcome Budgeting- Working with executives to propose a program budget and allocating resources to individual projects Monitoring progress- Ensuring the program is following the correct processes and meeting its milestones Communicating with stakeholders- Keeping stakeholders informed of progress and responding to their input Managing timelines and deliverables- Ensuring the program meets its deadlines Managing program documentation- Documenting all aspects of the program to track work in progress and address gaps Reporting on program performance- Reporting to executive teams and organization leaders on the program's performance Ensuring program alignment- Ensuring the program is aligned with the organization's business goals and objectives Responsibilities include:- Developing and implementing a strategy for the program team- Leading the creation of the program management plan- Identifying and assigning program team members- Coordinating interdependent projects- Measuring and monitoring key performance indicators (KPIs) and return on investment (ROI)- Resolving problems and delays

- Responsible for the daily operations of a team providing critical services and support to the Global Loyalty & Benefits organization- Leading a team of service delivery colleagues/contractors to meet key Compliance milestones as part of the Enterprise Issue Governance process- Partner with Operational Excellence, Product Owners, Engineers, and other key stakeholders to ensure that a robust tech support model is in place to ensure issues are researched and resolved in a timely manner- Drive efficiency improvements across the organization through the usage of Key Risk Indicators, performance reporting, and regular review of support procedures and documentation - Refine the communication strategy to ensure that all stakeholders have relevant information available in a timely manner- Drive process consistency across teams- Develops a strong rapport with Product and Engineering leaders across the organization to gather feedback, identify and prioritize new opportunities, and facilitate process improvements

. Leading teams to deliver solutions in support of Consumer/Commercial product initiatives by working closely with product managers, scrum masters, architects, developers, and QA teams. Participates in program/release level processes for an Agile Release Train. Facilitate program increment planning meetings with leadership, business stakeholders, product management, and delivery teams. Drive team/release level processes demonstrating servant leadership coupled with domain knowledge and technical savvy. Facilitate Sprint planning meetings and other Scrum ceremonies with the delivery team.Support product owners by ensuring backlog refinement and readiness. Execute the Program Increment (PI) objectives to support the strategy, vision, mission, and road map. Collaborate with other Technical Project Managers (TPM) to coordinate cross-team dependencies and other teams within the organization. Create data-driven insights into the delivery and execution of the team using relevant team level metrics. Raise impediments, handles risks, dependencies, and resourcing needs. Provide visibility into gaps, issues, risks, and opportunities across Agile teams

• Search and report product release dependencies throughout projects.• Continually work towards making improvements in the release process• Document and communicate all changes for a release in the deployment plan.• Provide release coordination and communication before, during and after deployments• Communicate all deployment activities, commitments, and changes including requirements, QA plans, schedule, and scope changes• Manage relationships and coordinate work between different teams including client organizations• Manage the creation and update of any supporting materials for each new release, to include: training, knowledge base articles, product release notes, email communications, blog articles, and webinars• Proactively raise potential issues and have a creative approach to problem solving with the ability to focus on the details while maintaining the “big picture” view.• Facilitate Sprint Planning, Stand-ups and Scrum of Scrum ceremony as necessary• Helping to remove obstacles to the developers, boosting team’s productivity and performance.• Coaching the development team in self-organization. • Forward Plan the release windows and cycles across multiple portfolios• Manage risks and resolves issues that affect release scope, schedule and quality• Conduct Release Readiness reviews, and Milestone Reviews• Lead CAB meetings to discuss release scope and/or roadblocks• Manage change control processes for the releases.• Prepare and publish release management reports and metrics• Ensure timely delivery of release test environments, identify conflicts and resolve within the constraints• Coordinates with internal and external deployment teams for complex multi-team production migrations and publishes deployment results to leadership team.• Engage with business units and work closely with upstream and downstream stakeholders to effectively understand and release features and capabilities to end customers

• Provide release status to stakeholders• Weekly Release Status upgrades for assigned releases• Co-ordinate with IT and business teams to prioritize enhancements and defects into releases• Research, analyze, track and resolve moderately complex production problems• Ensure the department leverages internal tools and applications effectively• Build, support, and maintain moderately complex processes, programs, and data• Participate or lead small to medium scoped projects• Create moderately complex ad-hoc reports for internal usage and external usage• Develop programs, time estimates and project schedules based on prioritization and business requirements• Creates branches and performs merges in source control tool (TFS)• Work with code; understand code comparison and know how to perform configuration file transformation in different environments• Work with developers to resolve build/deployment errors• Knowledgeable in IIS and server application configuration• Assist developers with application troubleshooting• Manage risks and resolves issues that affect release scope, schedule and quality• Coordinate and communicate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists• Develop scripts and automation tools used to build, integrate, and deploy software releases to various platforms• Maintain a release repository and manages key information such as build and release procedures, dependencies, and notification lists• Research new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs• Participate in corporate quality programs• Azure DevOps Admin

• Coordinate release planning and execution for multiple products, across multiple departments and multiple teams at different locations.• Plan and document future maintenance schedules. • Define requirements and criteria that need to be met in the release process.• Work with engineers and product managers to understand priorities, manage, and mitigate risks related to the release quality, scope or schedule. • Spot and track cross-team dependencies. • Create and Provide regular release status updates and communicate process changes to the team. • Update release plans, and maintain release dashboards and checklists in Jira. • Manage key information such as build and release procedures, dependencies, and notification lists • Tackle one-off tasks that are necessary to keep the release process moving quickly and safely • Coordinate issue triaging when tests fail, identify risks and escalate issues to management, and proactively communicate releases status and blockers.• Plan, facilitate, lead and conduct release readiness reviews, milestone reviews, and Go/No-Go reviews, post-implementation reviews, and lessons learned sessions. • Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, release schedules, or operating system updates. • Facilitate sprint reviews and communicate a summary of Sprint Reviews. • Ensure Beta site is updated after Sprint Reviews.

• Manage each project’s scope and timeline• Coordinate sprints, retrospective meetings and daily stand-ups• Coach team members in Agile frameworks• Facilitate internal communication and effective collaboration• Be the point of contact for external communications (e.g. from customers or stakeholders)• Work with product owners to handle backlogs and new requests• Resolve conflicts and remove obstacles that occur• Help teams implement changes effectively• Ensure deliverables are up to quality standards at the end of each sprint• Guide development teams to higher scrum maturity• Help build a productive environment where team members ‘own’ the product and enjoy working on it.• Defined, implemented, and managed quality goals and ensured quality team integrates with company’s overall mission and strategy • Prioritized and focused on quality issues based on customer needs in coordination with product management, operations, and engineering teams to assure timely completion of testing for projects with Quality.• Defined the Test Strategy, Test Plans & Test approach for multiple projects.• Influenced the team to adopt agile testing approaches by adopting BDD/Automation, continuous integration and continuous delivery (CI/CD) and supporting DevOps• Galvanized organization to focus on quality and influenced executives, managers and teams for support.• Represented QA in Executive team and participated in decision-making and trade-off analysis to deliver against key business and development priorities• Worked with external test services coordinating test procedures and schedules, facilitate test processes and issue management.• Worked with the Scrum team on the Agile (Scrumban) transition.• Setup offshore team and managed both onsite and offshore teams through technical leadership.• Implemented SMART (specific, measurable, achievable, relevant and time-bound)

• Quality Assurance Team Lead. SCRUM Master.• Software Release Management• Develop automated test scripts using Cucumber / Ruby / Capybara .• Develop metrics to measure and manage automation.• Present technical issues and status to management.• Document system and framework architectures.• Develop comprehensive test cases and scenarios based on requirements.• Built a team almost from scratch in a startup environment. Laid the foundation for the Engineering Agile process in Automation.• Technical lead for automation, a Scrum master, manager for hiring and appraisals, a mentor.• Designed and as a team we created a dashboard for multiple reports on test statuses, bug statuses, knowledge base and Downtime Tracker• Mentored team members by recognizing their strengths and improving their weaknesses. Team members moved from fresher to automation engineers• Performed Risk Analysis of product changes and recommended appropriate test strategies• Manage each project’s scope and timeline• Coordinate sprints, retrospective meetings and daily stand-ups• Coach team members in Agile frameworks• Facilitate internal communication and effective collaboration• Be the point of contact for external communications (e.g. from customers or stakeholders)• Work with product owners to handle backlogs and new requests• Resolve conflicts and remove obstacles that occur• Help teams implement changes effectively• Ensure deliverables are up to quality standards at the end of each sprint• Guide development teams to higher scrum maturity• Help build a productive environment where team members ‘own’ the product and enjoy working on it.

• Coordinate installation plan of Systems Software/Firmware.• Work closely with level one customer support to troubleshoot, identify and fix any issues in eConnect application.• Manage Support cases to resolution/closure. • Work on Implementation/Upgrade/Pre-Sales/Integration/Interface cases for team. • Act as technical point of contact for all assigned customers during project phases.

• Security administration.• Develop and execute security controls and defenses.• Examine security event data to identify patterns and trends, then normalize and integrate into existing automation tools to correlate the resulting data;• Perform vulnerability, penetration and application testing; • Develop, test, and maintain response plans for security events.• Provide on-call and off-hours support as needed.

• Responsible for Design, Development and support the official web site of Heberprot-P, a drug developed by scientists at the Center for Genetic Engineering and Biotechnology (CIGB).• Monitor IT development projects on every phase of the software process so as to ensure design quality, making sure that the software adheres to the standards set by the company.• Gray – Box Testing and regression testing. • Write software testing requirements, test cases and test plans.• Build test frameworks and methodologies.• Agile/Scrum Master.• Write and maintain automation scripts and tools. (Selenium)