Wendy Zanders Email & Phone Number

Phoenix, Az, Us

Buckeye, Arizona, United States

Professional Organizer:1. Collaborate with each client to understand their organizational challenges, goals, preferences, identifying areas for improvement and efficiency.2. Assist clients in decluttering, sorting, categorizing items to optimize space utilization and provide recommendations for organizing products or systems.3. Conduct regular follow-ups with clients to ensure the effectiveness and sustainability of implemented organizational systems.4. Provide guidance and support to clients in maintaining organized spaces and developing sustainable habits.Operations Manager:1. Improve, streamline and enhance the company’s processes, backend operations, and technical software to maximize efficiency and effectiveness and improve the overall customer experience.2. Identify opportunities to improve revenue, increase margins, reduce costs, and increase profitability.3. Manage day-to-day operational and administrative tasks, such as: processing inquiries, scheduling meetings and client follow up communication, setting up collaborations, etc.4. Provide various support such as conducting research, updating and managing client and project management tools, and assisting with other operational tasks.Marketing & Sales Director:1. Gather, review, and analyze all current and past marketing materials to identify strengths and opportunities for improvement to attract and nurture ideal customers and meet company goals.2. Create marketing, social media campaigns, repurpose and maximize all existing and new content for use on the company’s blog, email newsletter, social media platforms, and other relevant channels.3. Identify opportunities to increase our brand visibility through securing speaking engagements, podcast interviews, and features in online and print publications.4. Review and analyze the customer journey via existing marketing efforts and sales funnels, making recommendations to enhance and improve overall effectiveness.

Silver Spring, Md

1. Kept calendars, organized & reviewed daily briefing materials, scheduled appointments and briefing sessions, differentiated priorities, and screened phone calls2. Kept Directors abreast of special events, priority action items, confidential issues, sensitive material, important issues, & changes3. Provided outstanding customer service to all stakeholders to ensure needs were addressed and meeting requests were considered in a timely manner4. Greeted and escorted visitors who met with Office Director & Deputy Director, triaged phone calls based on program knowledge and policy, and referred complex questions to appropriate staff5. Maintained confidentiality in dealing with complex, highly visible executive and administrative management6. Managed and coordinated special projects which would take Directors' personal time and attention due to highly complex, technical, regulatory, or controversial nature7. Monitored timely completion of work assignments received in Immediate Office of Pharmaceutical Quality8. Arranged travel for Office Director, Deputy Director and staff and ensured arrangements and travel vouchers complied with federal government travel regulation9. Served as timekeeper for 30 employees, ensuring compliance with rules, regulations, and policy for leave, time and attendance10. Audited and reconciled discrepancies on timekeeping records and researched and interpreted regulations in response to inquiries11. Utilized Property Management Information System (PMIS) to reassign and/or surplus current division property12. Tracked and updated all accountable property in OPQ-IO13. Maintained $200,000 in equipment14. Planned, coordinated, accounted for, maintained & conducted center property inventory annually with 95% accuracy15. Maintained and issued loaner laptops to employees16. Maintained Personal Custody Property Record/Hand Receipt for each employee17. Researched lost property and Process Report of Survey

Silver Spring, Md

1. Managed calendars for Division Directors in Office of Generic Drug Policy (OGDP) within Office of Generic Drugs (OGD)2. Initiated and revised appointments based on personal knowledge of supervisor’s workload & current issues of importance accordingly with Center for Drug Evaluation & Research (CDER) offices and external stakeholders3. Provided staff assistance to supervisors on confidential & sensitive matters by keeping abreast of all ongoing operations and management activities4. Researched, provided logistical support, & prepared pertinent meeting materials such as reports, presentations, summaries for briefings, meetings, and conferences5. Collected and analyzed information to keep Division Directors informed of special events, priority action items, confidential/pertinent issues & sensitive materials6. Interpreted and analyzed situations, setting priorities and accomplishing assignments with accuracy and on time7. Analyzed and interpreted issues, accepted or declined meetings, appointments, or social invitations relative to CDER activities8. Established and maintained files, office records, manuals, and reference documents for Division Directors9. Provided customer service to agency employees and individuals outside of agency10. Communicated by phone and electronically with high-level official assistants within and outside agency11. Identified problems and resolved according to policy12. Served as project manager for a variety of team-based projects.13. Managed project activities, including scheduling meetings, preparing agendas and official records of meetings, and tracking tasks/action items14. Maintained working knowledge and understanding of issues relevant to OGD and Center15. Served as OGDP timekeeper for 20 employees to comply with rules, regulations, and Department policy for leave, time, and attendance16. Audited and reconciled discrepancies on timekeeping records17. Researched and interpreted regulations in response to inquiries

Silver Spring, Md

1. Communicated by phone and electronically with high-level official assistants within and outside the agency2. Provided project management support for drug safety committees scheduling meetings, preparing agendas and official records of meetings, and tracking tasks/action items3. Applied knowledge of regulations and policies in developing project plans and goals4. Worked with staff to develop project plans, including setting time frames, milestones, and agreed upon work products5. Coordinated senior management priorities including scheduling meetings, preparing agendas, and official records of meetings, tracking tasks, and holding project briefings with senior management or other groups6. Monitored and reported status of project management activities through interaction with project participants, staff members, and if required supervisors and directors7. Served as the Office/Division contact for CDER’s Accountable Property Officer (APO) and handled all property surplus and reassignment of current division property still under warranty8. Tracked and updated all accountable properties within OCD utilizing excel spreadsheets and sunflower property management system9. Provided an office/division customer perspective to APO regarding any current or future property issues/initiatives.10. Maintained $100,000 in equipment with 100% accountability11. Collected and analyzed information to keep Director and key level officials informed of things that may negatively affect office12. Coordinated employee performance evaluations, Flexible Workplace Agreements, and reporting efforts with Office of Executive Operations, Program Management Team and Office of Management13. Reviewed and tracked Executive Secretariat correspondence and clearance memorandums, ensuring correspondence was accurate and grammatically correct for final signature

Silver Spring, Md

1. Provided backup administrative support to the Center Director and one of the Deputy Directors in the Center for Drug Evaluation and Research (CDER) and provided routine support for the Associate Director for Drug Safety Operations (ADDSO), keeping them abreast of special events, priority action items, confidential issues, sensitive material, important issues and changes that affect the agency such as citizen petitions, and memorandums2. Provided outstanding customer service to internal and external stakeholders to ensure needs are addressed and meeting requests were properly considered in a timely manner, including greeting and escorting visitors who met with the Center Director, triaging telephone calls based on program knowledge and policy and referring complex questions to appropriate staff3. Operated with freedom, while maintaining strict confidentiality when dealing with complex, highly visible executive and administrative management responsibilities including keeping the ADDSO’s calendar, organizing and reviewing daily briefing materials, scheduling appointments and briefing sessions, differentiating priorities, and screening telephone calls to the ADDSO, Director and Deputy Director, Center for Drug Evaluation and Research4. Provided meeting management support for multiple standing and ad hoc meetings (e.g. Drug Safety Board, Drug Safety Operations Staff) including compiling background materials from relevant FDA organizational units, securing meeting space, drafting agendas and meeting summaries5. Assisted senior level officials with time sensitive projects and ensured that work was accurate and completed in a timely manner6. Created SOPs for Autopenning, SmarTrip issuance, credit card purchases and timekeeping to better streamline the processes for the Office of the Center Director7. Maintained the webpage for CDER-OCD as an Internet Web Contributor8. Transcribed hand written notes by the Center Director into word documents for later retrieval

Germantown, Maryland

1. Maintained the Help Desk by receiving requests and complaints of building related problems and services from customers via telephone or emails, prepared and distributing work orders as appropriate to shops or other contractor personnel, and tracked work order requests utilizing the APPLIX database In Accordance With the General Services Administration Preventive Maintenance Guidelines and Standards2. Responded to routine and non-technical matters and requests for information and refer other inquiries to appropriate personnel3. Assisted Project Managers develop statements of work (SOW), government cost estimates and established contract requirements and performance measures4. Recorded, monitored, tracked, updated, and closed out all complaints and requests in the APPLIX and MATAN property management database, and provided any additional actions or customer follow-up necessary to ensure customer satisfaction5. Compiled charts and graph reports on shop personnel and work productivity to be sent to the Building Manager and Supervisors for weekly and monthly meetings to track/compare weekly Preventative Maintenance and service calls6. Prepared requisitions for office supplies, maintenance, and equipment by utilizing the STRIPES database7. Acted as a point of contact for the office in the absence of the Project Managers8. Scheduled appointments with supervisors and shop leads utilizing Microsoft outlook to discuss productivity in the workplace

United States

1. Made logistical arrangements for new incoming personnel by providing room assignments, keys, personnel files and linen. Scheduled, followed through and monitored the timely completion of personnel file updates2. Prepared and maintained unit supply records, memos, inventory control checklists, standard forms, and personnel documents assuring compliance with the Department of the Army Policies and Procedures3. Established and maintained personnel files including property hand receipts, personnel and requisition files4. Ordered and maintained through the automated supply system for accounting of organizational and installation supplies and equipment5. Independently determined the need for office supplies based on inventories, staff surveys, and requests utilizing the unit supply system6. Accounted for, maintained, and issued approximately $3.5 million worth in small arms and crew served weapons and ammunition according to Department of Army Standards7. Created and maintained a system for tracking weapons by assigned identification number on a Master Authorization List utilizing Microsoft Excel8. Ensured the accuracy and completion of the accompanied and unaccompanied access rosters, Inventory and Accountability report, and the key control listing to the arms room9. Scheduled and performed preventive and organizational maintenance on all equipment10. Accounted for and conducted 100% inventories monthly on Authorize Stock Lines Listings with 100% accuracy11. Managed stock records accounts with 1,410 authorize stock lines worth over $3 million and maintained records according to the Department of the Army Standards