William Eng Email & Phone Number

• Resolved 50+ user tickets in ServiceNow by taking initiative to look at details, following up with users, and escalating ticket if necessary• Increased user productivity 50% by enforcing security requirements on devices using SDR, installing essential software, connecting printers, and setting up peripherals• Directed project to install cameras in procedure rooms by quickly learning camera software, configuring 20+ cameras to be on correct VLAN, and writing documentation• Facilitated faculty lectures and presentations by configuring Zoom, display, and sound settings and ensuring speaker can read PowerPoint presenter notes

• Spearheaded project to increase compatibility with older devices by creating archive of 70+ installers for macOS and Linux operating systems using Disk Utility and Ventoy• Orchestrated inventory cleanup project of 1000+ in-use and out-of-use items by updating database of equipment and creating Excel spreadsheets• Resolved 50+ user tickets by taking initiative to look at details, following up with users, and reassigning ticket if necessary• Increased user productivity 50% by enforcing security requirements on devices using SDR, installing essential software, connecting printers, and setting up peripherals• Library Assistant: Jul 2021 - Sep 2021• Tech Support: Jul 2019 - Sep 2019• Tech Support: Jun 2018 - Sep 2018

• Created successful performances by preparing solo vocalists and SSAA chorus during rehearsals and by playing for vocalists and chorus in performances• Assisted masterclasses by sight-reading and transposing sheet music and lead sheet at short notice to facilitate vocalists’ range

• Improved OCLC WorldCat database by creating and updating 100+ OCLC bibliographic records of CD’s, Chinese 78 rpm records, and scores in OCLC Connexion• Increased library inventory by capturing 1000+ OCLC bibliographic records of CD’s, DVD’s, and scores in SirsiDynix WorkFlows client• Music Metadata Assistant: Jun 2018 - Sep 2018

• Revamped cybersecurity protocols by overhauling passwords for admin accounts and company network, creating guest network, and restricting access to network drives• Increased staff productivity 50% by configuring access to remote QuickBooks server for CFO and setting up VPN access to company network for remote workers• Further improved security and productivity by configuring firewall, monitoring device MAC addresses, and restricting access to shared drives in NAS• Research Associate Intern: Jun 2016 - Aug 2016

Bachelor Of Science - Bs, Mathematics, Honors

Bachelor Of Arts - Ba, Music Composition, Honors