Wenlin Sui Email & Phone Number

Beijing, China

中国 北京市

• Being techno-presales expert to scout and discovery customer needs to assess what is the best company value proposition of Cloud Communication, Numbers, Messaging, Voice and Security solutions

中国 北京市

• Regularly analyze customer product usage data, share our insights with customers, understand their satisfaction with the company's products and services, gather feedback, and identify new requirements in their business plans. Recommend appropriate product solutions, including but not limited to SMS, VOICE, App verify, and Data protect products, while assisting customers in achieving their goals, aim for cross-selling, upselling, and win-back opportunities to maximize the company's market share.• Coordinate cross-departmental collaboration to promptly address and resolve issues that customers encounter during product usage, including but not limited to technical issues, product usage problems, sender ID configuration issue, line configuration issues, IRSF compensation handling, and billing issues, all aimed at enhancing the customer experience.• Share with team members how to analyze customer data more efficiently using tools like Kibana, Power BI, and others, and share customer success stories with colleagues.

中国 北京市

• Participate in sales and customer meetings, understand the customer's use case, address technical inquiries, and assist sales in onboarding customers.• Aid customers in testing products of interest and conducting Proof of Concept (POC) for new products.• Assist customers with product API integration and troubleshooting technical issues during the integration phase.• Take responsibility for providing technical support to customers till customer ramp up successfully to Customer Success.

中国 北京

Responsible for conducting on-site inspections of projects to ensure compliance with fire safety standards.

中国 北京市

Design water supply and drainage system, HVAC system and fire protection system of substation indecently, communicate with the customer to understand their concerns and refine the design proposal.