Wennalyn Pareja Email & Phone Number

Canada

Richmond, British Columbia, Canada

Ensure orders and cases are processed accurately, efficiently and in a timely fashion to meet the highest level of customer service satisfaction and hitting revenue goals. • Responsible for the customer service case queue relating to customer submission forms, unauthorized SRM’s, changes to customer card, customer creation, sales tasks for accounting• Reviewing and actioning the following reports daily: EDI-OEA dashboard, Magento orders, on-hold N2N orders, Stale orders not printed, Customer validation report, Open Sales Orders/Quotes• Entering accurate information in CRM and NAV on new customer set up; entering and releasing orders• Resolving online order issues, shipping validation and dimension errors• Awareness of daily, monthly, and quarterly KPI’s such as Error Report, Call Abandoned Rates, Trust pilot Scores and Daily Sales Targets.• Working with the Customer Service Manager to map out the strategy down to the daily activity level

Burnaby, British Columbia, Canada

Schedule meetings with clients to determine financial and insurance needs and goals. Discuss and offer insured retirement plan and other available insurance products as required by clients. Offer detailed, research-based advice on strategies to meet client needs.• Certified Presenter and Field Trainer, training and assisting new advisors• Promoted to Associate Manager

Oversaw operations and customer service for the Alberta and BC branches for the telecommunications solution’s reseller following Digitcom’s acquisition of Algo’s Interconnect Division and a promotion to the expanded Team Lead role. Liaised between Digitcom’s East and West Teams. Connected Digitcom with existing and new customers in BC. Contributed to key client projects by doing project coordinating and scheduling of technical support staff on implementation.

Burnaby, Bc

Supported both big and small business customers with their interconnect telecommunications needs. Resolved customer service issues by creating service orders, assigning to and dispatching technicians to site if required. Partnered with Account Managers to organize technical resources for new sales. Coordinated projects, scheduled system installations and implementations, and conducted post installation follow-up and arranged training. Worked closely with accounting to ensure accurate and timely invoicing.

Surrey, Bc

Worked in a fast-paced, call center environment and served as the telephone liaison of Chase Card Services. Recipient of various awards such as Top Service Quality Award and 100% Customer Satisfaction Award. Was commended by management for achieving high level of customer satisfaction and customer retention by cultivating strong client relationship.

Makati, Philippines

I worked at the Special Accounts Department of the bank, handling past due accounts of small business clients in the northern region of the Philippines. Met with clients and discussed their situations and designed restructuring and repayment plans to help place their account in good standing with the bank.