Established the company out of a necessity to provide safer and more environmentally friendly grooming products for pets.● Source raw ingredients and packaging, overseeing the entire product process by hand and adhering to Good Manufacturing Practice protocols● Formulate all products in accordance with our mission of promoting eco-consciousness, pet friendliness and affordability● Regularly conduct lab tests on finished products to uphold quality standards● Oversee and maintain Shopify and Amazon storefronts as our primary e-commerceplatforms● Forge partnerships with local pet stores and groomers, distributing our products thoughwholesale channels● Participate in local in-person events to showcase our products, educating consumerswhile delivering exceptional customer service● Collaborate with the social media manager to enhance our social media presence,fostering continuous engagement and expanding our target audience● Currently distribute products through our website, Amazon CA & USA, as well as selectpet stores in the Lower Mainland and Alberta

● Contributed to the successful launch of store grand opening, overseeing the expansion of staffing from 4 to 9 within the first 4 months● Implemented effective visual merchandising strategies to optimize sales for both store and vendors● Strategically recruited new vendors to align with available space, providing essential information and support as needed● Offered resources and guidance to vendors aimed at boosting their sales and foot traffic● Conducted comprehensive team training sessions to emphasize the significance offostering strong relationships between store staff and vendors● Developed and coached team members to assist vendors in enhancing their displays and provided ongoing support as required ● Created succession planning efforts to identify and prepare future leaders, leveraging an understanding of each team member’s strengths and opportunities● Efficiently managed all operational tasks within the store, ensuring responsibilities were delegated effectively to maintain smooth operations.

● Improvements in sales, inventory management and client relationship management at a flagship store● Demonstrated proficiency in maintaining and exceeding company KPI standards through continuous training, development, and coaching of my team● Cultivated a customer centric sales approach within the team, emphasizing the delivery of exceptional 5-star customer experiences● Recruited and trained a diverse and multilingual team to effectively cater to both local customers and tourists● Conducted weekly one-on-one coaching sessions with team members to foster their individual growth and development● Oversaw all operational tasks within stores, ensuring efficient delegation of responsibilities to maintain optimal performance.● Fostered collaborations with local businesses to organize events aimed at boosting foot traffic and driving sales.

- Train and develop team members to sell with techniques by creating the demand and provide 5-Star customer experience.- Ability to maintain and achieve company’s KPI standards by consistently training, developing and coaching my team.- Managed all operational tasks within shop to maintain and delegate responsibilities where necessary- Weekly one on one coaching session with each team members to ensure their growth and development.- Trained and developed the next candidate for any upcoming leadership position (Trained current Assistant Shop Manager)

· Leading a tenured team in better sales, inventory management, and client relationship management · Ability to maintain and achieve company’s KPI standards by consistently training, developing and coaching my team. · Train and develop team members to sell with techniques by creating the demand and provide 5-Star customer experience. · Flagship store of the Multicultural Experience program in BC West; with the capability to offer assistant to customers in multiple languages · Weekly one on one coaching session with each team members to ensure their growth and development. · Managed all operational tasks within store to maintain and delegate responsibilities where necessary · In preparation for a store renovation Spring 2019

· Monthly store visits for training and merchandising (90 stores in Lower Mainland, Abbotsford and Chilliwack) including Best Buy Canada, Sport Chek, London Drugs, Telus, Chapters and The Source · Build relationships with vendors and store managers to ensure top quality training including product demos and staff engagement with interactive trainings and supporting local events · Special projects representing Fitbit in local and neighboring markets (e.g. Best Buy Show and Tell, Chinook Centre Sport Chek opening in Calgary, DM training at Nordstrom HQ in Seattle, WA to boost focus/sales, etc.)

Managed the following areas of responsibilities to ensure the store achieves its maximum profit and productivity. Sales & Profit:• Increased sales from $800k to $1.1million within first 8 months; sales continues to increase in 2015 and with additional year to year comp growth of $100k finishing at $1.2Mo Organize bulk orders for sports teams – specific needs• Drive business by providing the best customer service • Understand the business need by thoroughly understand the P&L; where to improve and how• Confidence in selling by obtaining great product knowledgeHuman Resource:• Coach and Develop my management team (assistant manager and two sales leads)• Hire and train new employees • Establishing consistency with coaching, delegation, and follow up with metrics – applied science• Facilitate daily (pre-shift) and monthly meetings with staff • Develop employee & managers strengths, including coaching and disciplinary action if necessary • Scheduling for all staff • Grew a network within Burnaby: Placing new talent, planning succession, and developing internal candidates for internal promotion, performance managing as necessaryInventory Management:• Inventory counts are conducted semi-annually• Weekly inventory (selective) count are conducted with a manager to ensure proper stock• Manage size runs and product needs by looking at sales weekly and reaching out to the appropriate department at Corporate office

Human Resources:- Hire and train new employees- Establishing consistency with coaching, delegation, and follow up with metrics, server audits- Facilitate daily (pre-shift) and monthly meetings with staff - Develop employee strengths, including coaching and disciplinary action if necessary- Scheduling for all Front of House staffInventory Management:- Weekly inventory counts- Buying and ordering weekly for liquor, wine, and beer order- Responsible for controlling the cost of sales and keeping inventory in lineCustomer Service:- Ensure the Front of House is maintaining excellent guest service at all times- Prioritizing that the staff meets guest expectations during their visit- Handling customer issues, and holding an expectation of professionalismSales and Catering:- Coordinate with Corporate Group Sales Manager monthly for new bookings (large party booking, buy-outs) to make sure guest expectations are met for party needs; this includes everything from room set up to menu choices and beverage options- Street Team – promoting sales by visiting local businesses in person; increasing sales with large party bookings (i.e., staff parties)- Partnering with hotel concierge with visits and phone calls to maintain a good guest relationship

• As a Corporate Trainer, I successfully opened new White Spot locations across British Columbia and Alberta as the Lead Front of House Trainer, developing managers through our training program.• In addition to new hire training/opening, I facilitate on-going training for existing employees and held development seminars.• I worked on content creation for the field, growing success within each location based on needs.