Tzuwei Yang Email & Phone Number

新加坡

•To provide post-sales customer service support / troubleshooting support through email/live chat to the client’s B2B customers. (Online advertising)​•Work closely with our partners to support our advertising customers and deliver consultative support and education on products•Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth•Identify trends to enhance the partner support processes, optimize workflows and improve operational efficiency•Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly•Gather client and partner feedback to enhance ad products and the customer experience

Taiwan

• Work in exclusive residential estate• Demonstrates excellent customer service and communication skills• Respond to residents' inquiries and requests and resolve issues in a timely, friendly and efficient manner• Provide services such as facility booking, taxi booking, handling couriers, transportation options, and any additional requests upon demand• Handle calls and receiving of parcels for residents• Liaise with residents on function area setup• Maintain a safe and secure environment

Singapore

Taiwan

Taiwan

• Multi-tasked in a fast-paced and high-pressure environment to provide top-notch service to VIP passengers.• Received multiple letters of commendation for outstanding service quality and initiative.• Responsible for the safety and security of all passengers and colleagues on board; kept abreast of new safety procedures and conflict resolution tactics.• Addressed passengers’ complaints meticulously and efficiently with constructive problem-solving skills.

Bachelor Of Art, English

Cross-Cultural Outreach Program (Exchange Student), English