Bob Wentink Email & Phone Number

Morristown Nj

Responsible for managing NEA growth initiatives and their cross-functional projects, including but not limited to Retail Campaigns 5 Star, ARD Growth, ISPU, Home services, DM Counsel, Daily reporting, Retail contests project strategy including cross functional collaboration, coordination of activities with HQ, Area and Regional teams. Prepare detailed communications, directives, reference materials, training materials for Retail channel and Sales Operations teams. Develop resolutions to problems that require the use of innovative resources Develop business plans and timelines for product launch and releases Build credibility with all key customers including internal and external Demonstrated success managing multiple highly complex projects, meeting aggressive deadlines and responding to frequently changing priorities in a fast-paced environment Demonstrated exceptional customer service orientation Advanced experience with Excel & Power Point

Butler Nj

Performance Management: Responsible for driving team to achieve all key performance objectives in the store or kiosk. Responsible for financial, budget, and sales reporting. Maintains knowledge of company and market promotional elements. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures. Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to narrow competency gaps. Customer Retention: Identify and implement customer retention tools for retail store. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner. Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns. Ensure compliance with physical control standards. Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.