• Created 50+ usage tracking dashboards to monitor customer performance by SQL;• Worked as Salesforce Administrator to keep data hygiene, create insight reports and facilitating customer conversion in Salesforce environment;• Communicated with Frontend and Backend engineers for website feature extension to understand customer needs and smooth customer conversion workflow;• Set API call usage alerts for Customer Success team to specify active enterprise customers;• Implemented text analytics on over 50k conversations via Intercom to classify and prioritize customer inquiries;• Applied text analytics and A/B Testing on blogs/posts from Clarifai and provide suggestions on increasing click-through rate

• Conducted exploratory data analysis and qualitative analysis on 70+ website metrics data of S&P 100 to inform recommendations on Newsweek Green Ranking improvements• Finalized report by employing Tableau to develop interactive dashboards on raw data with 12k+ records and gained GDP increasing insights related to social resource allocation• Researched on social network data and translated data reports to formulate 20+ suggestions for users in case of healthcare data breaches

• Manipulated SQL, Node and other programming languages to construct online shopping web applications to facilitate waitlist registration• Provided programming training to 50 students by developing SQL & Python tutorials and giving workshop presentations• Investigated financial crimes by descriptive analysis and predictive analysis to forecast amount of future potential crimes