This role aligns with my career goals by enhancing my logistics and operational expertise within the Integrated Freight & Logistics industry. My experience in warehouse operations in the FMCG sector has given me a solid understanding of inventory management, efficient workflow processes, and quality standards, which I am excited to apply in this role at UPS.Joining a Fortune Global 500 company like UPS allows me to further develop these skills in a new industry and deepen my understanding of package handling, scanning, and sorting processes. Additionally, UPS’s commitment to training, tuition reimbursement, and internal growth aligns well with my goals of advancing within logistics and operations management. This role supports my long-term aspirations to refine my operational skills in a dynamic environment while contributing to a company recognized for its efficiency and innovation in logistics.

Integation of Advanced Feature on Automation Software along with Analyzing Records to Improve Readiness of the team & Forecasting Data to maximize the output of Sales Force Automation (SFA)• Contributed to enhancing the FMCG Retail Sales Automation Software by introducing damage, return, and multi-layer promotional offer modules, making the entire financial transaction process paperless, greatly improving operational efficiency by 30%.• Led software team to execute monthly system upgrades, maintenance, and data security initiatives, ensuring stable and secure software operations.• Managed local databases for early-hour report generation and distribution, increasing work efficiency by 20% and enabling the Sales Manager to conduct effective daily meetings, leading to a 5% increase in sales.• Analyzed growth trends and conducted stock audits, facilitating informed decision-making and operational oversight. Removed ineffective trade schemes and optimized offers based on year-over-year analysis, increasing sales by 4% for selected brands.• Recruited, trained, and coordinated the MIS Department team, fostering a collaborative environment that reduced employee attrition by 17%.• Coordinated travel and allowances for MIS Department employees, reducing travel costs by 25% and auditing 100 distributors in one month to optimize resource allocation and generate revenue for company through debit note each month.

Ensuring Implementation of Sales Force Automation (SFA) & Distribution Management System (DMS) Mobile App and ensure user acceptance through regular communication, troubleshooting and training.• Contributed during the implementation of FMCG Retail Sales Automation Software, ensuring it was rolled out in 5 months and full-scale operations, including transactions and stock management, started in 7 months—the fastest in Bangladesh's FMCG sector.• Trained 100 distributors and 56 territory officers monthly, improving their proficiency with the Sales Force Automation (SFA) app, leading to smoother daily operations.• Collaborated with the software team to resolve 5 key pain points in the SFA app, resulting in a 30% increase in usage and a 20% reduction in complaints.

Provide Insight of Products offered by bKash, Support to Problems Regarding bKash App and Troubleshooting Issues & Query Related to Mobile Financial Services to Offer Better User Experience.• Resolved 70-100 client queries daily through various channels, reducing average response time by 15% and increasing customer satisfaction by 8%, emphasizing the importance of database accuracy and empathetic responses.• Achieved an 85% first-contact resolution rate for customer complaints, increasing retention by 5% and reducing escalations by 15%, demonstrating the impact of active listening and effective solutions.• Monitored KPIs and provided targeted training to agents, improving team performance by 20% and achieving team of the month 4 times, showing the impact of continuous feedback on maintaining service quality.• Coordinated with Compliance and Process Management (CPM) and IT teams to implement 2 major user interface upgrades and 3 new features for the bKash App, resulting in a 5% increase in app usage and a 10% boost in customer satisfaction, highlighting the significance of cross-team collaboration.• Identified and addressed 3 key customer pain points, implementing solutions that led to a 6% reduction in complaints and optimized service processes, illustrating the effectiveness of proactive problem-solving.• Compiled and analyzed daily, weekly, and monthly reports on performance, QC, and KPIs, allowing for data-driven decisions that increased service quality by 12%, emphasizing the importance of regular reporting and analysis.

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