Eric Chester Email & Phone Number

New York, NY, US

Responsible for Cloud Transformation and subject matter expert for Enterprise Technology investments.

New Brunswick, NJ, US

• Fortune 50 pharmaceutical, medical device, and consumer goods producer with over 250 subsidiary companies located in 60 countries across the globe. Brand names include Band-Aid, Motrin, Neutrogena, and Acuvue.Global.
• Created strategy and business case for a network modernization program to consolidate over 300 disparate voice systems, deploy low cost broadband, and fully automate the network at over 1200 locations worldwide.
• Developed and currently implementing a global operations model.
• Implemented a savings program that reduced run rate by over $15 million per year.
• Chose and transitioned to a new global managed service provider.
• Managed service providers from meeting no SLA’s to all SLA’s

Irving, Texas, US

• McKesson is a Fortune 15 pharmaceutical distributor and health care information technology company with $122 billion annual revenues (2012). McKesson acquired Pre-Se Technologies, a leading provider of medical industry.
• Built a high performing team with industry leading capabilities and skills in the cloud automation and brokering areas.
• Developed a service adoption function to increase penetration of shared services across the enterprise building demand for shared cloud services which improved enterprise cloud visibility, security, and cost.
• Hybrid cloud offering saw growth over 1000% during the year taking on mission critical workloads such as SAP and other core financial systems.

Irving, Texas, US

• Hand-picked to lead implementation of essential improvements in several critical IT areas—Enterprise Network, Telephony, Contact Center Technologies, and Collaboration Services—each with a history of service issues.
• Took on challenge of leading the development of a hybrid cloud service - OneCloud. -- Within a year, increased service delivery velocity (from months to minutes) at market competitive costs. -- Developed an innovative.
• Captured more than $25 million in savings over a 5-year period through tight capacity management, labor arbitrage, and aggressive contract negotiation.
• Led consolidation of 25 telephony and 14 contact center platforms to 2 respectively by 2014.
• Selected to lead transformation of enterprise network. Within 1 year, increased service stability, drove down costs, and reversed negative client perception, igniting growth in number of sites managed from 150 to 600+.
• Turned around quality service ratings from the poorest performing levels to the highest customer satisfaction scores in the IT services organization for 3 years running.

Irving, Texas, US

• Retained for key position, after the acquisition of Per-Se Technologies in 2007, to formulate the IT infrastructure and technology strategy for implementing new technologies and process improvements to drive cost.
• Led formulation and gained governance approval of a data center strategy estimated to reduce annual operating expenses $5 million.
• Enhanced senior executive visibility and decision making capabilities by providing regular updates as to status and budget adherence of major projects.
• Oversaw Technology Governance Council, comprised of participants across business units, tasked with driving key technical decisions for aligning business on a common technology platform.

• Rapidly progressed through positions of increased responsibility and scope based on demonstrated leadership driving the strategy for consolidating different systems into a common IT platform for Per-Se Technologies..
• Drove dramatic improvements in availability through implementation of ITIL processes that avoided production outages due to poor planning, conflicts, and unknown discrepancies.
• Delivered $250,000 per year in capital expenditure savings by evaluating and initiating plans that consolidated storage across multiple divisions.
• Captured $150,000 in annual savings by reducing the number of backup devices (from 45 to 3) by architecting/implementing enterprise backup solution using Veritas NetBackup and disk-to-disk backups.
• Re-architected application service provider environment to eliminate single points of failure using existing equipment; architected data warehouse infrastructure for Business Intelligence group.
• Consolidated and updated core billing systems from 4 separate platforms into unified hardware and operating system using virtualization technologies

US

• WebTone Technologies was a startup software development company that provided enterprise-wide customer interaction solutions for the financial services industry, which has since been acquired by Fidelity Bank.Held full.
• Eased storage considerations, which eliminated direct expenses, by implementing low-cost network attached storage.
• Implemented Active Directory as well as Exchange 2000 and SQL clusters for high availability, supporting 200 clients with no single point of failure.
• Led integration of infrastructure and technologies of an acquired company.

• Manager - Information Systems (1996-2000)Provided senior-level administration and support for approximately 50 Windows NT/2000 servers and 300 clients. Supervised 4 systems administrators and recommended/approved all.
• Built IS infrastructure from the ground up and standardized all company software.
• Streamlined and standardized IT procurement procedures and created regional IS support organization.
• Installed, configured, and administered the first email system in the company (MS Exchange Server 5.5).
• Completed company-wide software rollout for monitoring day-to-day operations.
• Created and implemented company security policies and disaster recovery procedures.Supervisor, Accounting Department (1991-1996)Supervised AP and AR departments responsible for $60 million in annual revenue and payroll.

Mba, Computer Information Systems

Bsba, Business