Eric Chester Email & Phone Number

New York, Ny, Us

Responsible for Cloud Transformation and subject matter expert for Enterprise Technology investments.

New Brunswick, Nj, Us

Fortune 50 pharmaceutical, medical device, and consumer goods producer with over 250 subsidiary companies located in 60 countries across the globe. Brand names include Band-Aid, Motrin, Neutrogena, and Acuvue.Global Leader, Network Services (2016-Present)Charged with transforming a conventional and regional network into a global organization with global processes supporting Johnson & Johnson’s aggressive “cloud first” strategy. • Created strategy and business case for a network modernization program to consolidate over 300 disparate voice systems, deploy low cost broadband, and fully automate the network at over 1200 locations worldwide. • Developed and currently implementing a global operations model.• Implemented a savings program that reduced run rate by over $15 million per year.• Chose and transitioned to a new global managed service provider.• Managed service providers from meeting no SLA’s to all SLA’s

Irving, Texas, Us

McKesson is a Fortune 15 pharmaceutical distributor and health care information technology company with $122 billion annual revenues (2012). McKesson acquired Pre-Se Technologies, a leading provider of medical industry financial and management software, for $1.8 billion in 2007.Built a highly automated hybrid cloud service and organization leveraging software defined data center and public cloud technologies. Built and matured a public cloud center of excellence (CCOE) including Engineering, Brokering/Service Management, and Optimization functions.• Built a high performing team with industry leading capabilities and skills in the cloud automation and brokering areas.• Developed a service adoption function to increase penetration of shared services across the enterprise building demand for shared cloud services which improved enterprise cloud visibility, security, and cost.• Hybrid cloud offering saw growth over 1000% during the year taking on mission critical workloads such as SAP and other core financial systems.

Irving, Texas, Us

Hand-picked to lead implementation of essential improvements in several critical IT areas—Enterprise Network, Telephony, Contact Center Technologies, and Collaboration Services—each with a history of service issues, cost overruns, and low levels of customer satisfaction. Manage each of these services for the infrastructure organization that supports 45,000+ users across 600+ locations. Oversee team of 75 direct and 25+ offshore with budget of more than $80 million.• Took on challenge of leading the development of a hybrid cloud service - OneCloud. -- Within a year, increased service delivery velocity (from months to minutes) at market competitive costs. -- Developed an innovative consumption model. -- Implemented a new operating model that will drastically reduce data center server costs and integrate with approved third party infrastructure providers.• Captured more than $25 million in savings over a 5-year period through tight capacity management, labor arbitrage, and aggressive contract negotiation. • Led consolidation of 25 telephony and 14 contact center platforms to 2 respectively by 2014.• Selected to lead transformation of enterprise network. Within 1 year, increased service stability, drove down costs, and reversed negative client perception, igniting growth in number of sites managed from 150 to 600+.• Turned around quality service ratings from the poorest performing levels to the highest customer satisfaction scores in the IT services organization for 3 years running.• Assembled and led a high-performance management team that consistently took on additional responsibilities to meet the ever-evolving growth needs of the IT organization.

Irving, Texas, Us

Retained for key position, after the acquisition of Per-Se Technologies in 2007, to formulate the IT infrastructure and technology strategy for implementing new technologies and process improvements to drive cost savings. Managed multiple budgets and maintained accountability for areas of cross-enterprise technology governance, data center strategy, disaster recovery direction, M&A planning, vendor management, SOX/HIPAA compliance, and ITIL service management.• Led formulation and gained governance approval of a data center strategy estimated to reduce annual operating expenses $5 million.• Enhanced senior executive visibility and decision making capabilities by providing regular updates as to status and budget adherence of major projects. • Oversaw Technology Governance Council, comprised of participants across business units, tasked with driving key technical decisions for aligning business on a common technology platform.

Rapidly progressed through positions of increased responsibility and scope based on demonstrated leadership driving the strategy for consolidating different systems into a common IT platform for Per-Se Technologies. Vice President, Infrastructure (2006-2007)Director, Systems Engineering and Support (2004-2006)Manager, Systems Engineering (2002-2004)Provided high-availability enterprise solutions in the areas of messaging, server architecture, disaster recovery, storage, network security, and tier-3 support. Managed IT infrastructure support team of 35+ professionals. Reported to CIO.• Drove dramatic improvements in availability through implementation of ITIL processes that avoided production outages due to poor planning, conflicts, and unknown discrepancies.• Delivered $250,000 per year in capital expenditure savings by evaluating and initiating plans that consolidated storage across multiple divisions. • Captured $150,000 in annual savings by reducing the number of backup devices (from 45 to 3) by architecting/implementing enterprise backup solution using Veritas NetBackup and disk-to-disk backups.• Re-architected application service provider environment to eliminate single points of failure using existing equipment; architected data warehouse infrastructure for Business Intelligence group. • Consolidated and updated core billing systems from 4 separate platforms into unified hardware and operating system using virtualization technologies• Implemented server patch management and security audit procedures for all sites.

Us

WebTone Technologies was a startup software development company that provided enterprise-wide customer interaction solutions for the financial services industry, which has since been acquired by Fidelity Bank.Held full accountability for IT project management, including architecture, implementation, and administration of Windows NT/2000 and UNIX servers. Managed team of systems administrators providing tier-3 support in this application service provider environment. Directed the functions of budget creation and management, network /operating systems security, enterprise disaster recovery, server architecture/ implementation, and enterprise messaging.• Eased storage considerations, which eliminated direct expenses, by implementing low-cost network attached storage.• Implemented Active Directory as well as Exchange 2000 and SQL clusters for high availability, supporting 200 clients with no single point of failure.• Led integration of infrastructure and technologies of an acquired company.

Manager - Information Systems (1996-2000)Provided senior-level administration and support for approximately 50 Windows NT/2000 servers and 300 clients. Supervised 4 systems administrators and recommended/approved all hardware, software, and outsourcing purchases for corporate headquarters and 46 branch locations. • Built IS infrastructure from the ground up and standardized all company software.• Streamlined and standardized IT procurement procedures and created regional IS support organization.• Installed, configured, and administered the first email system in the company (MS Exchange Server 5.5).• Completed company-wide software rollout for monitoring day-to-day operations. • Created and implemented company security policies and disaster recovery procedures.Supervisor, Accounting Department (1991-1996)Supervised AP and AR departments responsible for $60 million in annual revenue and payroll processing for 1300+ employees.• Increased department productivity and output while decreasing expenditures 20%.

Mba, Computer Information Systems

Bsba, Business