Erna Boldi-Wagner Email & Phone Number

Budapest, Hungary

Supported family business.

Budapest

• Supervision of real estate service implementation projects (lease administration, invoice & payment processing, landlord & tenant management) for offices, retail shops, data centers and radio base stations;
• Ensure compliancy of property management projects with Contracts, Core Business Model of Vodafone and GDPR;
• Understand and communicate the change impact on other functions including HR, Finance, Property, Sales, SCM;
• Single Point Of Contact for project related and BAU escalations both for VF representatives and also for the 3rd party suppliers;
• Close cooperation with SSC P2P Team in Hungary, Vodafone Procurement Company in Luxembourg, Vodafone Shared Services India, Head of Properties of Vodafone Local Markets on a global scale, Cushman & Wakefield and Divitel.

Budapest

• Build up a team including juniors and seniors from 0 to 24 headcount with multiple tasks within one year;
• Monitor daily/weekly/monthly performance of the team;
• Pipe in activities from Germany & India and establish a BAU working procedure;
• Supervise testing of newly developed Finca tool and provide retrospective feedback to scrum master;
• Single Point Of Contact for escalations regarding invoice handling, payment allocation and collection activities towards the whole Roaming Market: Vodafone Local Markets & 3rd parties;
• Close cooperation with main stakeholders: Vodafone Financial Clearing House in Germany, Vodafone Roaming Services in Luxembourg and Vodafone Shared Services India.

Budapest

• Lead Accounts Payable Team supporting Southern European countries;
• Set goals and constantly provide feedback for the team members on their performance;
• Develop the team by hiring new team members and build up a team spirit;
• Ensure invoices and employee expenses are processed within the SLA;
• Stakeholder management and treatment of 2nd level escalations;
• Initiation & support of standardization processes in order to drive efficiency. Provide input to IT developers;

Budapest

• Customer interface to all mobile operators around the world to facilitate roaming agreements and migrations;
• Build up a team from 3 to 18 headcount with multiple tasks within one year;
• Simultaneous management of three different teams;
• Preparation of daily/weekly/monthly performance reports;
• Lead both pipe-in and pipe-out processes of the workflow;
• Preparation of 4G footprint project plan based on which Vodafone achieved to lead worldwide;

Budapest

• Monitor the whole service desk (Budapest, Amsterdam, Bangalore, Brasil etc.) and prepare daily/weekly/monthly reports on ticket quality check towards the higher management;
• Owner of the Customer Satisfaction Survey project of Budapest;
• Provide technical support via phone to Spanish, Hungarian and English end users within the SLA;
• Spanish support of Office 2007 deployment project;
• Create an effective Spanish knowledge transfer for Service Desk agents in Colombia.

European Master In Conference Interpreting Hungarian-Spanish-English (Emci), Eu Studies

Activities and Societies: Internship at the European Parliament/ European Commission/ European Council, BRUSSELS Study visit.

European Studies Special Course, Department Of Mediterranean Studies

Master'S Degree In English Language & Literature, English & American Studies

Activities and Societies: Internship: Taught English language at Ságvári Endre High School, Szeged.

Master'S Degree In Spanish Language & Literature, Hispanic Studies

Activities and Societies: Internship: Taught Spanish language at Ságvári Endre High School, Szeged.

Erasmus Scholarship, Spanish Philology