Werner Britz Email & Phone Number

With 22 years of experience in the Information; Communications Technology and Printing solutions industry, I have developed a comprehensive skill set that covers the entire ITIL lifecycle, with a particular focus on Service Operations and Continual Service Improvement. I have a unique ability to think from both a business and IT perspective, enabling me to manage, create, and implement effective measurements across multiple environments while ensuring that the desired outcomes are met in the most cost-effective manner with minimum impact to the business.Key Skills and Expertise:• ITIL Lifecycle Management• Service Operations and Continual Service Improvement• Integration Service Centre Management• Business and IT Integration• Cost-effective Solutions• Measurement and Metrics Development• Data Analytics and Reporting• Strategic Planning• Risk Management• Project ManagementPersonal Attributes:As a solution-oriented and goal-driven individual, I am passionate about achieving success. I am highly self-motivated, positive, enthusiastic, and always focused on achieving the task at hand. My ability to think outside of the box and develop creative and innovative solutions enables me to deliver exceptional results in challenging situations.Experience:Throughout my career, I have held various roles in the Information and Communications Technology and Printing solutions industry, including Senior Service Operations Manager; Senior Integrated Service Centre Manager; Manager: Client Contact Centre; Service Coordination; Incident Management; Vendor Management & Continual Service Improvement; Team Leader: Incident & Problem ManagementAs a leader, I have successfully managed large teams, built and maintained strong working relationships, and mentored, supported, motivated, recognized, and empowered others. My experience has also equipped me with excellent conflict resolution skills to encourage constructive resolution of conflict situations.

Listed skills include Itil, Management, Incident Management, Vendor Management, and 6 others.